{"schemaVersion":"jobsearcher.job.v1","id":"9778bef7a4eaba35b187b433","url":"https://jobsearcher.com/jobs/9778bef7a4eaba35b187b433","canonicalUrl":"https://jobsearcher.com/jobs/9778bef7a4eaba35b187b433","title":"Program Director","description":"Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Program Director to join our team.\n\nThe Program Manager is directly responsible for one or more clients and accountable for the P&L, revenue growth and services. This individual will also build, manage and develop a high performing team of Service Delivery Managers.\n\nCandidates must be in or around the Miami or Ft. Lauderdale area\nOverall own the client(s) for P&L (revenue through EBITDA), Growth and GM $\nClient Satisfaction measured via Net Promoter Score (NPS)\nService Level Achievement (SLA) through onsite, Remote Services, and Shared Services\nGovernance\nOperational –monthly & quarterly\nCommercial - Contract governance, meaning adherence and knowledge of the contract\nStrategic – innovation road mapping\nRenewals / Zero Churn\nInvoicing, revenue collection and DSO\nPrepare account plans and targets for incremental growth through projects, adjacency, and accretive opportunities (and acquire help from Sales when required)\nVolumes to Revenue forecasting for existing clients:\nStarts with Delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc.\nProgram Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery.\nRevenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information\nManage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff.\nProvides leadership to associates and manages any personnel or discipline issues that may arise. Controls hiring and terminations as needed.\nReviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.\nProvides training, coaching, and counseling to subordinates for continuous improvement\nBachelor’s Degree in Business Management, Computer Science, or related field.\n5-10 years of related experience\nPrior management experience with strong leadership skills\nExcellent delivery skills in related IT/Product categories\nStrong strategic and tactical account management skills\nEffective communicator with strong attention to detail\nAbility to work independently as well as in a team environment\nExperience in sales accounts in related IT/Product categories\nOur benefits include:\nHealth Insurance (Medical, Dental, Vision)\nBasic Life/AD&D\nEmployee Assistance Program\nPaid Holidays\nPaid Time Off\n401(k)\nFSA/HSA Pre-Tax Benefits\nDiscounts\nLife/Disability Plans","company":"CompuCom","rawCompany":"compucom","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:23.340Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Director","description":"Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Program Director to join our team.\n\nThe Program Manager is directly responsible for one or more clients and accountable for the P&L, revenue growth and services. This individual will also build, manage and develop a high performing team of Service Delivery Managers.\n\nCandidates must be in or around the Miami or Ft. Lauderdale area\nOverall own the client(s) for P&L (revenue through EBITDA), Growth and GM $\nClient Satisfaction measured via Net Promoter Score (NPS)\nService Level Achievement (SLA) through onsite, Remote Services, and Shared Services\nGovernance\nOperational –monthly & quarterly\nCommercial - Contract governance, meaning adherence and knowledge of the contract\nStrategic – innovation road mapping\nRenewals / Zero Churn\nInvoicing, revenue collection and DSO\nPrepare account plans and targets for incremental growth through projects, adjacency, and accretive opportunities (and acquire help from Sales when required)\nVolumes to Revenue forecasting for existing clients:\nStarts with Delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc.\nProgram Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery.\nRevenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information\nManage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff.\nProvides leadership to associates and manages any personnel or discipline issues that may arise. Controls hiring and terminations as needed.\nReviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.\nProvides training, coaching, and counseling to subordinates for continuous improvement\nBachelor’s Degree in Business Management, Computer Science, or related field.\n5-10 years of related experience\nPrior management experience with strong leadership skills\nExcellent delivery skills in related IT/Product categories\nStrong strategic and tactical account management skills\nEffective communicator with strong attention to detail\nAbility to work independently as well as in a team environment\nExperience in sales accounts in related IT/Product categories\nOur benefits include:\nHealth Insurance (Medical, Dental, Vision)\nBasic Life/AD&D\nEmployee Assistance Program\nPaid Holidays\nPaid Time Off\n401(k)\nFSA/HSA Pre-Tax Benefits\nDiscounts\nLife/Disability Plans","datePosted":"2026-04-12T20:37:23.340Z","dateModified":"2026-04-12T20:37:23.340Z","hiringOrganization":{"@type":"Organization","name":"CompuCom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9778bef7a4eaba35b187b433"},"url":"https://jobsearcher.com/jobs/9778bef7a4eaba35b187b433"}}