{"schemaVersion":"jobsearcher.job.v1","id":"97310dafaba0e97ab208b496","url":"https://jobsearcher.com/jobs/97310dafaba0e97ab208b496","canonicalUrl":"https://jobsearcher.com/jobs/97310dafaba0e97ab208b496","title":"Front Desk Agent","description":"At Fairfield by Marriott Wilmington/Wrightsville Beach , we provide guests with warm hospitality, comfortable accommodations, and reliable service for both business and leisure travel. Our Front Desk team is the heart of the guest experience, ensuring every visitor feels welcomed, supported, and valued throughout their stay.\r\nOverview\r\nThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.\r\nPotential Career Paths\r\nFront Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations\r\nKey Duties & Responsibilities\r\nResolve guest complaints, ensuring guest satisfaction.\r\nAnticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\r\nMaintain positive guest relations at all times.\r\nMaintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.\r\nObtain assigned bank and ensure accuracy of contracted monies.\r\nKeep bank secure at all times.\r\nAnswer department telephone within 3 rings, using correct greeting and telephone etiquette.\r\nProcess all guest check-ins.\r\nVerify registration card information with the guest.\r\nObtain back-up information for guest credit/payment method and input into system; collect cash when designated.\r\nDirect Bell Person to escort guest and transport their luggage to the room.\r\nHandle overbooked or walked in guests.\r\nAccept and record wake-up call requests.\r\nMonitor, send and distribute guest faxes.\r\nCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).\r\nResolve discrepancies on the room status report with Housekeeping.\r\nMatch the bucket check to in-house guest ledger report; report discrepancies to Manager.\r\nProcess all check-outs.\r\nProcess adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.\r\nEducation And Experience\r\nHigh School Graduate or General Education Degree (GED).\r\nOne year previous experience in a similar position in a hotel.\r\nBasic computer skills required.\r\nCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Cincinnati","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:41:51.656Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Agent","description":"At Fairfield by Marriott Wilmington/Wrightsville Beach , we provide guests with warm hospitality, comfortable accommodations, and reliable service for both business and leisure travel. Our Front Desk team is the heart of the guest experience, ensuring every visitor feels welcomed, supported, and valued throughout their stay.\r\nOverview\r\nThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.\r\nPotential Career Paths\r\nFront Desk Supervisor – Front Desk Manager – Front Office Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations\r\nKey Duties & Responsibilities\r\nResolve guest complaints, ensuring guest satisfaction.\r\nAnticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\r\nMaintain positive guest relations at all times.\r\nMaintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.\r\nObtain assigned bank and ensure accuracy of contracted monies.\r\nKeep bank secure at all times.\r\nAnswer department telephone within 3 rings, using correct greeting and telephone etiquette.\r\nProcess all guest check-ins.\r\nVerify registration card information with the guest.\r\nObtain back-up information for guest credit/payment method and input into system; collect cash when designated.\r\nDirect Bell Person to escort guest and transport their luggage to the room.\r\nHandle overbooked or walked in guests.\r\nAccept and record wake-up call requests.\r\nMonitor, send and distribute guest faxes.\r\nCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).\r\nResolve discrepancies on the room status report with Housekeeping.\r\nMatch the bucket check to in-house guest ledger report; report discrepancies to Manager.\r\nProcess all check-outs.\r\nProcess adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.\r\nEducation And Experience\r\nHigh School Graduate or General Education Degree (GED).\r\nOne year previous experience in a similar position in a hotel.\r\nBasic computer skills required.\r\nCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:41:51.656Z","dateModified":"2026-07-16T01:41:51.656Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cincinnati","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"97310dafaba0e97ab208b496"},"url":"https://jobsearcher.com/jobs/97310dafaba0e97ab208b496"}}