{"schemaVersion":"jobsearcher.job.v1","id":"971f6ebd4e673ca33baf2c31","url":"https://jobsearcher.com/jobs/971f6ebd4e673ca33baf2c31","canonicalUrl":"https://jobsearcher.com/jobs/971f6ebd4e673ca33baf2c31","title":"Desktop Support Technician","description":"Role: Desktop Support TechnicianClient location - Santa Fe, NM - OnsiteInterview Type - In-Person Short Description:This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment. Day to Day Responsibilities:Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshootingProvide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely mannerManage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAsDiagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)Support internal teams and collaborate with vendor support to resolve hardware and software issuesEnsure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applicationsMaintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articlesPrioritize and manage multiple tickets simultaneously based on urgency and business impact. Required Skills:Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications.Strong troubleshooting skills across hardware, software, and basic networking issues.Experience working in a ticketing/service management platform (e.g., ServiceNow or similar).Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus.Strong customer service and communication skills, with the ability to support both technical and non-technical users.Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.","company":"Datasync","rawCompany":"datasync","city":"Santa Fe","state":"NM","isRemote":false,"isActive":false,"createdAt":"2026-07-30T10:54:15.544Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Technician","description":"Role: Desktop Support TechnicianClient location - Santa Fe, NM - OnsiteInterview Type - In-Person Short Description:This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment. Day to Day Responsibilities:Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshootingProvide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely mannerManage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAsDiagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)Support internal teams and collaborate with vendor support to resolve hardware and software issuesEnsure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applicationsMaintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articlesPrioritize and manage multiple tickets simultaneously based on urgency and business impact. Required Skills:Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications.Strong troubleshooting skills across hardware, software, and basic networking issues.Experience working in a ticketing/service management platform (e.g., ServiceNow or similar).Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus.Strong customer service and communication skills, with the ability to support both technical and non-technical users.Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.","datePosted":"2026-07-30T10:54:15.544Z","dateModified":"2026-07-30T10:54:15.544Z","hiringOrganization":{"@type":"Organization","name":"Datasync","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Fe","addressRegion":"NM","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"971f6ebd4e673ca33baf2c31"},"url":"https://jobsearcher.com/jobs/971f6ebd4e673ca33baf2c31"}}