{"schemaVersion":"jobsearcher.job.v1","id":"971eac6af644dc02ee32f993","url":"https://jobsearcher.com/jobs/971eac6af644dc02ee32f993","canonicalUrl":"https://jobsearcher.com/jobs/971eac6af644dc02ee32f993","title":"End User & Digital Experience Support","description":"When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.\nSummary:\n\nIn this role, you will deliver high-quality, customer-focused end-user support that enhances the digital experience for onsite and remote employees in a high-visibility office environment. You will provide hands-on technical assistance across devices and collaboration tools, support executives with professionalism and discretion, and contribute to smooth onboarding, offboarding, and ongoing technology operations. You will collaborate with cross-functional IT teams, manage service requests to meet SLAs, and participate in continuous improvement initiatives that strengthen the overall employee technology experience.\nResponsibilities:\nDeliver responsive technical support for onsite and remote employees to ensure positive customer experience.\nTroubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies.\nProvide executive-level and high-touch support with urgency, discretion, and professionalism.\nManage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence.\nSupport conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance.\nTroubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation.\nCoordinate with infrastructure, security, and engineering teams to resolve complex technical issues.\nPerform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment.\nLead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates.\nParticipate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles.\nQualifications:\nRelevant degree preferred.\n2 or more years of relevant experience required.\nWorking knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required.\nFamiliarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required.\nExperience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required.\nAbility to work independently in a fast-paced, high-visibility office environment required.\nRelevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred.\nExposure to IT Service Management (ITSM) tools and digital employee management tools preferred.\nBasic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred.\nExperience supporting executive leadership or senior corporate stakeholders preferred.\nStrong communication, problem-solving, and multitasking skills with a customer-first mindset.\nEstimated Hiring Range:\nAt Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $59,600.00 to $101,200.00.\nThis position is also incentive eligible.\nVizient has a comprehensive benefits plan! Please view our benefits here:\nhttp://www.vizientinc.com/about-us/careers\nEqual Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities\nThe Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.","company":"Vizient","rawCompany":"vizient","city":"Centennial","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:41:33.437Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User & Digital Experience Support","description":"When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.\nSummary:\n\nIn this role, you will deliver high-quality, customer-focused end-user support that enhances the digital experience for onsite and remote employees in a high-visibility office environment. You will provide hands-on technical assistance across devices and collaboration tools, support executives with professionalism and discretion, and contribute to smooth onboarding, offboarding, and ongoing technology operations. You will collaborate with cross-functional IT teams, manage service requests to meet SLAs, and participate in continuous improvement initiatives that strengthen the overall employee technology experience.\nResponsibilities:\nDeliver responsive technical support for onsite and remote employees to ensure positive customer experience.\nTroubleshoot and support Windows and macOS devices, including hardware, operating systems, applications, peripherals, and mobile technologies.\nProvide executive-level and high-touch support with urgency, discretion, and professionalism.\nManage service requests, incidents, and escalations while maintaining accurate documentation and SLA adherence.\nSupport conference room systems, A/V equipment, and Zoom and Teams collaboration tools, including live meeting assistance.\nTroubleshoot basic network connectivity issues, including LAN, WLAN, VPN, and physical port activation.\nCoordinate with infrastructure, security, and engineering teams to resolve complex technical issues.\nPerform device deployment, imaging, configuration, upgrades, and lifecycle management for end-user equipment.\nLead onsite onboarding and offboarding activities, including device provisioning, asset collection, and inventory updates.\nParticipate in IT projects, technology refreshes, and process improvements, contributing to documentation and knowledge articles.\nQualifications:\nRelevant degree preferred.\n2 or more years of relevant experience required.\nWorking knowledge of Windows 10/11 and macOS environments, including configuration and troubleshooting required.\nFamiliarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies required.\nExperience supporting enterprise hardware, peripherals, and conferencing or A/V platforms such as Zoom or Microsoft Teams required.\nAbility to work independently in a fast-paced, high-visibility office environment required.\nRelevant technical certification(s) such as CompTIA A+, Network+, Apple ACSP/ACTC, or Microsoft certifications highly preferred.\nExposure to IT Service Management (ITSM) tools and digital employee management tools preferred.\nBasic understanding of security best practices, endpoint management tools, or device management platforms such as Intune or Jamf preferred.\nExperience supporting executive leadership or senior corporate stakeholders preferred.\nStrong communication, problem-solving, and multitasking skills with a customer-first mindset.\nEstimated Hiring Range:\nAt Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $59,600.00 to $101,200.00.\nThis position is also incentive eligible.\nVizient has a comprehensive benefits plan! Please view our benefits here:\nhttp://www.vizientinc.com/about-us/careers\nEqual Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities\nThe Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.","datePosted":"2026-04-14T10:41:33.437Z","dateModified":"2026-04-14T10:41:33.437Z","hiringOrganization":{"@type":"Organization","name":"Vizient","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Centennial","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"971eac6af644dc02ee32f993"},"url":"https://jobsearcher.com/jobs/971eac6af644dc02ee32f993"}}