{"schemaVersion":"jobsearcher.job.v1","id":"970b2fcfde45499e4fe524cd","url":"https://jobsearcher.com/jobs/970b2fcfde45499e4fe524cd","canonicalUrl":"https://jobsearcher.com/jobs/970b2fcfde45499e4fe524cd","title":"OTR Breakdown Coordinator","description":"Position Overview\nWe are looking for a decisive and technical OTR Breakdown Coordinator to join our maintenance team. In this role, you will be the first line of defense for our drivers, troubleshooting issues over the phone and managing repairs to minimize downtime. You will act as the bridge between drivers, repair vendors, and operations.\nKey Responsibilities\nTriage & Troubleshooting: Field inbound calls from drivers, assessing mechanical issues to determine if a road call is necessary or if the unit can limp to a shop.\nVendor Management: Locate and route drivers to authorized repair facilities; negotiate repair times and costs to ensure efficiency.\nCommunication: Provide real-time updates to Operations regarding service interruptions so load planning can be adjusted immediately.\nWarranty Capture: Review vehicle history during breakdown events to identify warrantable repairs and file claims with OEMs to recover costs.\nDocumentation: Maintain accurate records of all breakdown events, downtime, and repair costs in our maintenance system.\nQualifications\nTechnical Knowledge: Technical school certification or previous experience with diesel engine components/trailers is highly preferred.\nProblem Solving: Ability to make quick, cost-effective decisions in a high-pressure environment.\nCommunication: Exceptional verbal and written skills; must be able to de-escalate stressed drivers and negotiate with vendors.\nTech Savvy: Proficient in Microsoft Office and maintenance software; ability to type and document while on the phone.\nEducation: High School Diploma or GED required.\nShift\nNight shift - 6pm - 6am\nJob Type: Full-time\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Tfa Logistics","rawCompany":"tfa logistics","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:06:28.535Z","occupations":[{"code":"49-3031.00","title":"Bus and Truck Mechanics and Diesel Engine Specialists","slug":"bus-and-truck-mechanics-and-diesel-engine-specialists"},{"code":"49-3042.00","title":"Mobile Heavy Equipment Mechanics, Except Engines","slug":"mobile-heavy-equipment-mechanics-except-engines"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"},{"code":"484220","title":"Specialized Freight (except Used Goods) Trucking, Local","slug":"specialized-freight-except-used-goods-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"OTR Breakdown Coordinator","description":"Position Overview\nWe are looking for a decisive and technical OTR Breakdown Coordinator to join our maintenance team. In this role, you will be the first line of defense for our drivers, troubleshooting issues over the phone and managing repairs to minimize downtime. You will act as the bridge between drivers, repair vendors, and operations.\nKey Responsibilities\nTriage & Troubleshooting: Field inbound calls from drivers, assessing mechanical issues to determine if a road call is necessary or if the unit can limp to a shop.\nVendor Management: Locate and route drivers to authorized repair facilities; negotiate repair times and costs to ensure efficiency.\nCommunication: Provide real-time updates to Operations regarding service interruptions so load planning can be adjusted immediately.\nWarranty Capture: Review vehicle history during breakdown events to identify warrantable repairs and file claims with OEMs to recover costs.\nDocumentation: Maintain accurate records of all breakdown events, downtime, and repair costs in our maintenance system.\nQualifications\nTechnical Knowledge: Technical school certification or previous experience with diesel engine components/trailers is highly preferred.\nProblem Solving: Ability to make quick, cost-effective decisions in a high-pressure environment.\nCommunication: Exceptional verbal and written skills; must be able to de-escalate stressed drivers and negotiate with vendors.\nTech Savvy: Proficient in Microsoft Office and maintenance software; ability to type and document while on the phone.\nEducation: High School Diploma or GED required.\nShift\nNight shift - 6pm - 6am\nJob Type: Full-time\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T11:06:28.535Z","dateModified":"2026-04-14T11:06:28.535Z","hiringOrganization":{"@type":"Organization","name":"Tfa Logistics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"970b2fcfde45499e4fe524cd"},"url":"https://jobsearcher.com/jobs/970b2fcfde45499e4fe524cd"}}