Customer Success Manager II New Remote - New York

When you join Renaissance, you join a global leader in pre‐K–12 education technology. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.Job DescriptionWe believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers but also ensure they have an exceptional experience with our platform(s) that drives successful student learning outcomes.Independently manage a book of business/portfolio across assigned territories, executing SOPs and developing proactive strategies to support customers based on segmentation and identified goals.Ensure customers are continuously delighted throughout their journey with Renaissance.Identify and document risks, applying knowledge of local customer and territory context; Escalate risk appropriately.Collaborate with cross-functional teams (Sales, Customer Support, Customer Education) to support customers and contribute to revenue growth through customer advocacy and success stories.Facilitate or manage support/product/experience related customer challenges.Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals.Drive advanced product adoption strategies across the customer base, supporting scalable solutions for common customer challenges.Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements.Execute sophisticated retention strategies through proactive risk assessment and mitigation planning.Monitor new customers through the onboarding process to ensure a smooth transition.Deploy communication strategies to engage customers independently.Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support.Qualifications2‐3 years experience in Customer Success.Strong understanding of the K12 education competitive landscape.Strong organizational, analytical, and detail‐oriented thinking skills with the ability to operate efficiently in a goal‐oriented environment.Excellent CS strategy acumen with strong business development and negotiating skills.Strong interpersonal, written, presentation, and oral communication skills.Proven track record of meeting/exceeding goals and targets and delivering outcomes to customersExperience within a SaaS education company.Salary Range$56,100 – $77,200 (base salary only; additional bonus for hitting CSM targets applies).Benefits for eligible U.S. employees include:Health Savings and Flexible Spending Accounts401(k) and Roth 401(k) with company matchPaid Vacation and Sick Time Off12 Paid HolidaysParental Leave (20 total weeks with 14 weeks paid) & Milk Stork programTuition ReimbursementLife & Disability InsuranceWell‐being and Employee Assistance ProgramsEqual Opportunity EmployerRenaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.Reasonable AccommodationsRenaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.Employment AuthorizationApplicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.#J-18808-Ljbffr