{"schemaVersion":"jobsearcher.job.v1","id":"96e4b671f7ea2e02e0cf1341","url":"https://jobsearcher.com/jobs/96e4b671f7ea2e02e0cf1341","canonicalUrl":"https://jobsearcher.com/jobs/96e4b671f7ea2e02e0cf1341","title":"Customer Service Supervisor - Environmental Lab","description":"Description\n\nAt SPL, the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact.\n\nWe're seeking an experienced Customer Service Supervisor to lead client support operations, develop a high-performing team, and strengthen service delivery for our environmental laboratory located in Conroe, TX .\n\nThis is an excellent opportunity for a customer-focused leader to oversee daily client service operations, resolve complex concerns, improve workflows, and coordinate effectively across clients, field teams, lab operations, and internal departments.\n\nWhat You'll Do\n\nLead, coach, and develop client services staff, including work assignments, priorities, performance, and training\n\nOversee daily client service activities to ensure inquiries, requests, project requirements, and deliverables are handled accurately, professionally, and on schedule\n\nServe as a primary client contact and provide guidance regarding service options, project planning, compliance requirements, and departmental capabilities\n\nGuide the resolution of client concerns and escalations, ensuring timely follow-through and effective communication\n\nCoordinate field-related activities as needed, including scheduling, permit review, and chain-of-custody documentation\n\nMonitor workflow and review reports, quotes, invoices, and other client-facing documentation for accuracy and compliance\n\nEnsure compliance with SOPs, regulatory requirements, documentation controls, and quality-system expectations\n\nTrack performance, identify service or operational gaps, and implement improvements with leadership\n\nSupport the implementation and effective use of systems, tools, processes, and initiatives that enhance client service operations.\n\nReview client invoices and support payment processing, aging review, customer follow-up, purchase-order reconciliation, and related administrative activities\n\nAssist with recruiting, onboarding, training, staffing, and succession planning efforts\n\nPerform other duties as assigned\n\nRequirements\nWhat We're Looking For\n\nBachelor’s degree in Science, Business, or relevant discipline; equivalent combination of education and experience may be considered in lieu of degree\n\n5+ years of customer service or project coordination experience within technical, laboratory, or service-based environments\n\n2+ years of experience supervising or leading customer service teams, including coaching, development, and workflow coordination\n\nWorking knowledge of laboratory operations, environmental testing, chain-of-custody requirements, quality systems, and regulatory processes strongly preferred\n\nProficiency in Microsoft Office Suite and and client service systems, including LIMS and CRM\n\nStrong problem-solving and process-improvement skills, with the ability to manage competing priorities in a fast-paced environment\n\nWhat We Offer\n\nCompetitive compensation\n\nMedical, dental, and vision coverage\n\n401(k) with company match\n\nEmployer-paid life, AD&D, and disability insurance\n\nPaid time off, sick leave, and paid holidays\n\nPaid parental leave\n\nEmployee Assistance Program (EAP)\n\nTuition reimbursement and professional development support\n\nWork Schedule & Travel\n\nFull-time position with flexibility to provide after-hours support as needed for urgent client or internal needs\n\nOccasional local or overnight travel may be required for client visits, meetings, or training activities\n\nOur Commitment to Diversity & Inclusion\nAt SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.\n\nVisa Sponsorship\nAt this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.\n\n#J-18808-Ljbffr","company":"Spllabs","rawCompany":"spllabs","city":"Conroe","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-14T03:11:22.217Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"19-4042.00","title":"Environmental Science and Protection Technicians, Including Health","slug":"environmental-science-and-protection-technicians-including-health"}],"industries":[{"code":"541620","title":"Environmental Consulting Services","slug":"environmental-consulting-services"},{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Supervisor - Environmental Lab","description":"Description\n\nAt SPL, the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact.\n\nWe're seeking an experienced Customer Service Supervisor to lead client support operations, develop a high-performing team, and strengthen service delivery for our environmental laboratory located in Conroe, TX .\n\nThis is an excellent opportunity for a customer-focused leader to oversee daily client service operations, resolve complex concerns, improve workflows, and coordinate effectively across clients, field teams, lab operations, and internal departments.\n\nWhat You'll Do\n\nLead, coach, and develop client services staff, including work assignments, priorities, performance, and training\n\nOversee daily client service activities to ensure inquiries, requests, project requirements, and deliverables are handled accurately, professionally, and on schedule\n\nServe as a primary client contact and provide guidance regarding service options, project planning, compliance requirements, and departmental capabilities\n\nGuide the resolution of client concerns and escalations, ensuring timely follow-through and effective communication\n\nCoordinate field-related activities as needed, including scheduling, permit review, and chain-of-custody documentation\n\nMonitor workflow and review reports, quotes, invoices, and other client-facing documentation for accuracy and compliance\n\nEnsure compliance with SOPs, regulatory requirements, documentation controls, and quality-system expectations\n\nTrack performance, identify service or operational gaps, and implement improvements with leadership\n\nSupport the implementation and effective use of systems, tools, processes, and initiatives that enhance client service operations.\n\nReview client invoices and support payment processing, aging review, customer follow-up, purchase-order reconciliation, and related administrative activities\n\nAssist with recruiting, onboarding, training, staffing, and succession planning efforts\n\nPerform other duties as assigned\n\nRequirements\nWhat We're Looking For\n\nBachelor’s degree in Science, Business, or relevant discipline; equivalent combination of education and experience may be considered in lieu of degree\n\n5+ years of customer service or project coordination experience within technical, laboratory, or service-based environments\n\n2+ years of experience supervising or leading customer service teams, including coaching, development, and workflow coordination\n\nWorking knowledge of laboratory operations, environmental testing, chain-of-custody requirements, quality systems, and regulatory processes strongly preferred\n\nProficiency in Microsoft Office Suite and and client service systems, including LIMS and CRM\n\nStrong problem-solving and process-improvement skills, with the ability to manage competing priorities in a fast-paced environment\n\nWhat We Offer\n\nCompetitive compensation\n\nMedical, dental, and vision coverage\n\n401(k) with company match\n\nEmployer-paid life, AD&D, and disability insurance\n\nPaid time off, sick leave, and paid holidays\n\nPaid parental leave\n\nEmployee Assistance Program (EAP)\n\nTuition reimbursement and professional development support\n\nWork Schedule & Travel\n\nFull-time position with flexibility to provide after-hours support as needed for urgent client or internal needs\n\nOccasional local or overnight travel may be required for client visits, meetings, or training activities\n\nOur Commitment to Diversity & Inclusion\nAt SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.\n\nVisa Sponsorship\nAt this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.\n\n#J-18808-Ljbffr","datePosted":"2026-08-14T03:11:22.217Z","dateModified":"2026-08-14T03:11:22.217Z","hiringOrganization":{"@type":"Organization","name":"Spllabs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Conroe","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"96e4b671f7ea2e02e0cf1341"},"url":"https://jobsearcher.com/jobs/96e4b671f7ea2e02e0cf1341"}}