{"schemaVersion":"jobsearcher.job.v1","id":"96de8f5cb2e4fdca39c6e4a8","url":"https://jobsearcher.com/jobs/96de8f5cb2e4fdca39c6e4a8","canonicalUrl":"https://jobsearcher.com/jobs/96de8f5cb2e4fdca39c6e4a8","title":"Help Desk","description":"Helpdesk\nLocation: Dublin, CA US(Onsite Day1)\nPFB Job description\nDesktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices\nTicket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.\nAD and Exchange Provisioning – Maintains users, groups, and DLs\nFile & Print Management – Provisioning and troubleshooting\nHardware and Software Deployment – Desktop and laptop imaging and software deployment.\nMobile Device Support – Managing Apple, Android, and other mobile devices\nEndpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)\nIT Solutions - Recommending and implementing new solutions to improve the Service Desk environment through Self Service and automation.\nYou’ve got what it takes if you have...\n· 5+ years of experience working on a ServiceDesk\n· 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF\n· Bachelor’s degree, technical certificate or equivalent work experience\n· Strong understanding of ITIL Foundations and prior administration of Service Now\n· Expertise with MS Windows and Mac OS Operating Systems\n· Excellent technical documentation skills are a must\n· Strong analytical, troubleshooting, and problem-solving skills\n· Must be a quick learner with exceptional communication skills\n· Perform inventory management for all hardware\nBelow will add on.\n· ITIL Certification\n· IT Security Awareness – HIPAA, FedRAMP, SOC II\nJob Type: Contract\nPay: $19.40 - $23.36 per hour\nSchedule:\nDay shift\nWork Location: In person","company":"Winwiretechnologies","rawCompany":"winwiretechnologies","city":"Dublin","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T12:34:07.253Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk","description":"Helpdesk\nLocation: Dublin, CA US(Onsite Day1)\nPFB Job description\nDesktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices\nTicket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.\nAD and Exchange Provisioning – Maintains users, groups, and DLs\nFile & Print Management – Provisioning and troubleshooting\nHardware and Software Deployment – Desktop and laptop imaging and software deployment.\nMobile Device Support – Managing Apple, Android, and other mobile devices\nEndpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)\nIT Solutions - Recommending and implementing new solutions to improve the Service Desk environment through Self Service and automation.\nYou’ve got what it takes if you have...\n· 5+ years of experience working on a ServiceDesk\n· 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF\n· Bachelor’s degree, technical certificate or equivalent work experience\n· Strong understanding of ITIL Foundations and prior administration of Service Now\n· Expertise with MS Windows and Mac OS Operating Systems\n· Excellent technical documentation skills are a must\n· Strong analytical, troubleshooting, and problem-solving skills\n· Must be a quick learner with exceptional communication skills\n· Perform inventory management for all hardware\nBelow will add on.\n· ITIL Certification\n· IT Security Awareness – HIPAA, FedRAMP, SOC II\nJob Type: Contract\nPay: $19.40 - $23.36 per hour\nSchedule:\nDay shift\nWork Location: In person","datePosted":"2026-08-08T12:34:07.253Z","dateModified":"2026-08-08T12:34:07.253Z","hiringOrganization":{"@type":"Organization","name":"Winwiretechnologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"96de8f5cb2e4fdca39c6e4a8"},"url":"https://jobsearcher.com/jobs/96de8f5cb2e4fdca39c6e4a8"}}