{"schemaVersion":"jobsearcher.job.v1","id":"96daf532091015e12ebbbf87","url":"https://jobsearcher.com/jobs/96daf532091015e12ebbbf87","canonicalUrl":"https://jobsearcher.com/jobs/96daf532091015e12ebbbf87","title":"Manager, Software Engineering DevOps","description":"To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.\nWhat You'll Do:\nThe Manager, Environment Operations (EnvOps) will lead and optimize the L1 and L2 support functions responsible for full production-level environment support across application deployments, middleware, and platform infrastructure. This role drives incident response quality, implements SLA governance, leads alert reduction and MTTR improvement initiatives, and delivers actionable operational metrics to leadership. The Manager ensures the team operates at a high standard of readiness — triaging, resolving, and escalating environment issues with speed, accuracy, and full documentation discipline.\nPrimary Duties and Responsibilities:\nTo perform this job successfully, an individual must be able to perform each primary duty satisfactorily.\nIncident Management & Environment Support:\nLead L1 and L2 support engineers in all incident response activities including triage, investigation, coordination, resolution, closure, and post-incident reporting.\nOversee technical analysis of environment incidents across application deployments, middleware, and platform layers while coordinating response activities with internal engineering, platform, and application development teams.\nServe as Tier 3 escalation point for complex incidents beyond L2 capability — triaging, directing, and driving resolution across Platform (k8s, Kafka, TFE), S&I (deployment, middleware, storage, network), Security (Vault, certs, secrets), and App Dev teams.\nOwn the full incident lifecycle — from first alert through to RCA documentation and permanent fix or accepted workaround.\nDrive post-incident reviews for all P1 and P2 incidents, ensuring root cause is identified, documented, and actioned — not filed.\nSLA Governance & Operational Standards:\nDefine, publish, and enforce SLA targets across all severity levels:\nP1 (Critical): 15-minute response, 2-hour resolution\nP2 (High): 30-minute response, 4-hour resolution\nP3 (Medium): 2-hour response, 8-hour resolution\nP4 (Low): 4-hour response, 24-hour resolution\nMonitor SLA compliance in real time; escalate breaches immediately and report trends to leadership on a sprint cadence.\nEnsure incident priority classifications are accurate, consistent, and applied at point of triage — not revised post-resolution.\nPublish monthly SLA compliance reports to leadership with trend analysis and improvement actions.\nAlert Tuning & MTTR Improvement:\nLead alert tuning and noise reduction initiatives across monitoring toolsets — on-call engineers are paged for situations requiring human judgement, not system noise.\nTrack and publish the alert-to-incident ratio each sprint; hold the team accountable to a visible and improving trend.\nDrive continuous improvement on Mean Time to Resolve (MTTR) — analyzed by environment, severity, and team tier; reported quarterly with commentary on trend and action.\nIdentify recurring incident patterns and open Problem records; drive permanent fixes, not repeated workarounds.\nLead automation and tooling initiatives to reduce toil, accelerate triage, and eliminate manual steps from the support workflow.\nDocumentation & Knowledge Management:\nEnsure accurate, complete documentation for every incident — symptoms, steps taken, diagnostics, resolution, and RCA where applicable.\nOwn the runbook library — every novel resolution produces a runbook published to L1 before the incident is closed; coverage gaps are tracked and closed sprint-on-sprint.\nMaintain environment configuration documentation and operational procedures in a current, accessible, and team-reviewed state.\nSupervisory Responsibilities:\nLead a team of 6–10 L1 and L2 support engineers and contingent labor within the Environment Operations function.\nManage team scheduling to ensure full coverage of production support windows including on-call rotations, shift handoffs, and escalation availability for 24×7 support responsibilities.\nPerform all talent management functions including performance reviews, direct and timely feedback, goal setting, and administrative functions as required.\nConfer with and advise team members on operational policies and procedures, technical priorities, escalation paths, and resolution methods.\nPromote employee development through structured career-planning sessions, identification of training opportunities, and scheduling of relevant conferences, certifications, and skill-building programs.\nBuild and maintain a clear L1 to L2 career progression path — internal promotion is the first option for L2 vacancies.\nReview scheduling, training plans, and team capacity with senior leadership on a regular cadence to ensure the team is resourced and developed for the demands of the role\nQualifications:\nThe requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.\nProven team leadership experience — taking initiative, driving follow-through, and holding a team accountable to defined standards across varying incident types and urgencies.\nDemonstrated ability to operate as a strong team player — working across L1, L2, Platform, Security, and App Dev teams on both long-running improvement programs and rapid incident response under tight deadlines.\nDeep experience in production environment supports hands-on knowledge of application deployment pipelines, container orchestration, messaging platforms, and middleware infrastructure.\nAbility to create, tune, and maintain monitoring alerts and operational runbooks independently.\nEffective and excellent oral and written communication skills — able to translate technical incident detail into clear, concise leadership reporting without loss of accuracy.\nStrong analytical, judgement, and consultation skills — able to triage ambiguous situations, make sound decisions under pressure, and consult effectively across technical and non-technical stakeholders.\nAbility to work independently and manage multiple parallel priorities with strong organizational discipline.\nTechnical Skills:\nDeployment & Pipeline tooling: Harness (continuous delivery pipelines, deployment verification, rollback automation), Jenkins (CI/CD pipeline management, job configuration, build troubleshooting), GitHub (branching strategies, pull request workflows, pipeline integration).\nContainer & orchestration platforms: Kubernetes (k8s) pod lifecycle management, namespace operations, log retrieval, resource troubleshooting, and coordination with Platform teams on cluster-level issues.\nMessaging & streaming platforms: Apache Kafka topic management, consumer group monitoring, lag analysis, and escalation to Platform for broker-level issues.\nSecrets & configuration management: HashiCorp Vault — secrets retrieval, token/lease troubleshooting, policy review, and escalation to Security teams for certificate and secrets rotation.\nMonitoring & observability: Proficiency in at least two production monitoring toolsets (e.g. Splunk, Dynatrace, Datadog, AppDynamics, Prometheus/Grafana) alert triage, dashboard interpretation, log analysis, and tuning requests.\nMiddleware platforms: Working knowledge of middleware infrastructure including application servers, messaging brokers, storage integrations, and network-layer dependencies sufficient to triage, gather diagnostics, and route correctly to L3.\nIncident and ticketing platforms: ServiceNow or equivalent ITSM tooling incident creation, SLA tracking, problem record management, and reporting.\nMTTR and operational metrics: Ability to build and maintain operational dashboards and reports covering MTTR, SLA compliance, alert-to-incident ratio, repeat incident rate, and deployment success rate.\nEducation and/or Experience:\nMinimum 5 years of hands-on environment operations, production support, or infrastructure operations experience, including interdisciplinary experience across four or more of the following: application deployment pipelines, container platform operations, middleware support, incident management, monitoring and observability, configuration management, release engineering, platform operations, or scripting and automation.\nTechnical experience and comprehensive knowledge of production environment failure modes — including deployment failures, configuration drift, platform instability, and integration breakdowns — and the methodologies used to diagnose and resolve them.\nDemonstrated experience defining and enforcing SLA frameworks in a tiered support model (L1/L2/L3 or equivalent).\nFamiliarity with financial services or other regulated-industry production environments is a strong advantage — understanding of change governance, audit requirements, and production access controls.\nIndustry knowledge of current and emerging practices in environment operations, platform reliability, and support automation.\nShift work and on-call availability required — including 24×7 on-call response capacity and availability during planned and emergency maintenance windows.\nPrevious people management or team lead experience required; formal people management experience strongly preferred.\nCertificates or Licenses:\nNone required. The following are considered advantageous and will be recognized in the hiring process:\nCertified Kubernetes Administrator (CKA) or equivalent platform certification\nITIL Foundation or above — demonstrating grounding in incident, problem, and change management frameworks\nHashiCorp Vault Associate\nHarness Certified Continuous Delivery Architect\nRelevant cloud platform certification (AWS, Azure, or GCP) at associate level or above\nAbout Us\nThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.\nBenefits\nA highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:\nA hybrid work environment, up to 2 days per week of remote work\nTuition Reimbursement to support your continued education\nStudent Loan Repayment Assistance\nTechnology Stipend allowing you to use the device of your choice to connect to our network while working remotely\nGenerous PTO and Parental leave\n401k Employer Match\nCompetitive health benefits including medical, dental and vision\nVisit https://www.theocc.com/careers/thriving-together for more information.\nCompensation\nThe salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.\nIn addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.\nWe typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers\nAll employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.\nSalary Range\n$140,800.00 - $232,500.00\nIncentive Range\n8% to 15%\nThis position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.\nStep 1\nWhen you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.\nStep 2\nYou will receive an email notification to confirm that we've received your application.\nStep 3\nIf you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.\nFor more information about OCC, please click here.\nOCC is an Equal Opportunity Employer","company":"Options Clearing","rawCompany":"options clearing","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T23:45:19.484Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Software Engineering DevOps","description":"To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.\nWhat You'll Do:\nThe Manager, Environment Operations (EnvOps) will lead and optimize the L1 and L2 support functions responsible for full production-level environment support across application deployments, middleware, and platform infrastructure. This role drives incident response quality, implements SLA governance, leads alert reduction and MTTR improvement initiatives, and delivers actionable operational metrics to leadership. The Manager ensures the team operates at a high standard of readiness — triaging, resolving, and escalating environment issues with speed, accuracy, and full documentation discipline.\nPrimary Duties and Responsibilities:\nTo perform this job successfully, an individual must be able to perform each primary duty satisfactorily.\nIncident Management & Environment Support:\nLead L1 and L2 support engineers in all incident response activities including triage, investigation, coordination, resolution, closure, and post-incident reporting.\nOversee technical analysis of environment incidents across application deployments, middleware, and platform layers while coordinating response activities with internal engineering, platform, and application development teams.\nServe as Tier 3 escalation point for complex incidents beyond L2 capability — triaging, directing, and driving resolution across Platform (k8s, Kafka, TFE), S&I (deployment, middleware, storage, network), Security (Vault, certs, secrets), and App Dev teams.\nOwn the full incident lifecycle — from first alert through to RCA documentation and permanent fix or accepted workaround.\nDrive post-incident reviews for all P1 and P2 incidents, ensuring root cause is identified, documented, and actioned — not filed.\nSLA Governance & Operational Standards:\nDefine, publish, and enforce SLA targets across all severity levels:\nP1 (Critical): 15-minute response, 2-hour resolution\nP2 (High): 30-minute response, 4-hour resolution\nP3 (Medium): 2-hour response, 8-hour resolution\nP4 (Low): 4-hour response, 24-hour resolution\nMonitor SLA compliance in real time; escalate breaches immediately and report trends to leadership on a sprint cadence.\nEnsure incident priority classifications are accurate, consistent, and applied at point of triage — not revised post-resolution.\nPublish monthly SLA compliance reports to leadership with trend analysis and improvement actions.\nAlert Tuning & MTTR Improvement:\nLead alert tuning and noise reduction initiatives across monitoring toolsets — on-call engineers are paged for situations requiring human judgement, not system noise.\nTrack and publish the alert-to-incident ratio each sprint; hold the team accountable to a visible and improving trend.\nDrive continuous improvement on Mean Time to Resolve (MTTR) — analyzed by environment, severity, and team tier; reported quarterly with commentary on trend and action.\nIdentify recurring incident patterns and open Problem records; drive permanent fixes, not repeated workarounds.\nLead automation and tooling initiatives to reduce toil, accelerate triage, and eliminate manual steps from the support workflow.\nDocumentation & Knowledge Management:\nEnsure accurate, complete documentation for every incident — symptoms, steps taken, diagnostics, resolution, and RCA where applicable.\nOwn the runbook library — every novel resolution produces a runbook published to L1 before the incident is closed; coverage gaps are tracked and closed sprint-on-sprint.\nMaintain environment configuration documentation and operational procedures in a current, accessible, and team-reviewed state.\nSupervisory Responsibilities:\nLead a team of 6–10 L1 and L2 support engineers and contingent labor within the Environment Operations function.\nManage team scheduling to ensure full coverage of production support windows including on-call rotations, shift handoffs, and escalation availability for 24×7 support responsibilities.\nPerform all talent management functions including performance reviews, direct and timely feedback, goal setting, and administrative functions as required.\nConfer with and advise team members on operational policies and procedures, technical priorities, escalation paths, and resolution methods.\nPromote employee development through structured career-planning sessions, identification of training opportunities, and scheduling of relevant conferences, certifications, and skill-building programs.\nBuild and maintain a clear L1 to L2 career progression path — internal promotion is the first option for L2 vacancies.\nReview scheduling, training plans, and team capacity with senior leadership on a regular cadence to ensure the team is resourced and developed for the demands of the role\nQualifications:\nThe requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.\nProven team leadership experience — taking initiative, driving follow-through, and holding a team accountable to defined standards across varying incident types and urgencies.\nDemonstrated ability to operate as a strong team player — working across L1, L2, Platform, Security, and App Dev teams on both long-running improvement programs and rapid incident response under tight deadlines.\nDeep experience in production environment supports hands-on knowledge of application deployment pipelines, container orchestration, messaging platforms, and middleware infrastructure.\nAbility to create, tune, and maintain monitoring alerts and operational runbooks independently.\nEffective and excellent oral and written communication skills — able to translate technical incident detail into clear, concise leadership reporting without loss of accuracy.\nStrong analytical, judgement, and consultation skills — able to triage ambiguous situations, make sound decisions under pressure, and consult effectively across technical and non-technical stakeholders.\nAbility to work independently and manage multiple parallel priorities with strong organizational discipline.\nTechnical Skills:\nDeployment & Pipeline tooling: Harness (continuous delivery pipelines, deployment verification, rollback automation), Jenkins (CI/CD pipeline management, job configuration, build troubleshooting), GitHub (branching strategies, pull request workflows, pipeline integration).\nContainer & orchestration platforms: Kubernetes (k8s) pod lifecycle management, namespace operations, log retrieval, resource troubleshooting, and coordination with Platform teams on cluster-level issues.\nMessaging & streaming platforms: Apache Kafka topic management, consumer group monitoring, lag analysis, and escalation to Platform for broker-level issues.\nSecrets & configuration management: HashiCorp Vault — secrets retrieval, token/lease troubleshooting, policy review, and escalation to Security teams for certificate and secrets rotation.\nMonitoring & observability: Proficiency in at least two production monitoring toolsets (e.g. Splunk, Dynatrace, Datadog, AppDynamics, Prometheus/Grafana) alert triage, dashboard interpretation, log analysis, and tuning requests.\nMiddleware platforms: Working knowledge of middleware infrastructure including application servers, messaging brokers, storage integrations, and network-layer dependencies sufficient to triage, gather diagnostics, and route correctly to L3.\nIncident and ticketing platforms: ServiceNow or equivalent ITSM tooling incident creation, SLA tracking, problem record management, and reporting.\nMTTR and operational metrics: Ability to build and maintain operational dashboards and reports covering MTTR, SLA compliance, alert-to-incident ratio, repeat incident rate, and deployment success rate.\nEducation and/or Experience:\nMinimum 5 years of hands-on environment operations, production support, or infrastructure operations experience, including interdisciplinary experience across four or more of the following: application deployment pipelines, container platform operations, middleware support, incident management, monitoring and observability, configuration management, release engineering, platform operations, or scripting and automation.\nTechnical experience and comprehensive knowledge of production environment failure modes — including deployment failures, configuration drift, platform instability, and integration breakdowns — and the methodologies used to diagnose and resolve them.\nDemonstrated experience defining and enforcing SLA frameworks in a tiered support model (L1/L2/L3 or equivalent).\nFamiliarity with financial services or other regulated-industry production environments is a strong advantage — understanding of change governance, audit requirements, and production access controls.\nIndustry knowledge of current and emerging practices in environment operations, platform reliability, and support automation.\nShift work and on-call availability required — including 24×7 on-call response capacity and availability during planned and emergency maintenance windows.\nPrevious people management or team lead experience required; formal people management experience strongly preferred.\nCertificates or Licenses:\nNone required. The following are considered advantageous and will be recognized in the hiring process:\nCertified Kubernetes Administrator (CKA) or equivalent platform certification\nITIL Foundation or above — demonstrating grounding in incident, problem, and change management frameworks\nHashiCorp Vault Associate\nHarness Certified Continuous Delivery Architect\nRelevant cloud platform certification (AWS, Azure, or GCP) at associate level or above\nAbout Us\nThe Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.\nBenefits\nA highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:\nA hybrid work environment, up to 2 days per week of remote work\nTuition Reimbursement to support your continued education\nStudent Loan Repayment Assistance\nTechnology Stipend allowing you to use the device of your choice to connect to our network while working remotely\nGenerous PTO and Parental leave\n401k Employer Match\nCompetitive health benefits including medical, dental and vision\nVisit https://www.theocc.com/careers/thriving-together for more information.\nCompensation\nThe salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.\nIn addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.\nWe typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers\nAll employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.\nSalary Range\n$140,800.00 - $232,500.00\nIncentive Range\n8% to 15%\nThis position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.\nStep 1\nWhen you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.\nStep 2\nYou will receive an email notification to confirm that we've received your application.\nStep 3\nIf you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.\nFor more information about OCC, please click here.\nOCC is an Equal Opportunity Employer","datePosted":"2026-08-06T23:45:19.484Z","dateModified":"2026-08-06T23:45:19.484Z","hiringOrganization":{"@type":"Organization","name":"Options Clearing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"96daf532091015e12ebbbf87"},"url":"https://jobsearcher.com/jobs/96daf532091015e12ebbbf87"}}