Customer Service Representative

Customer Service Representative (CSR) / Operations Coordinator Louisville, KY (In Office)$20–$25/hr + Sales CommissionFull-TimeAbout Us Tailor Made Pest and Wildlife is a fast-growing, locally owned company specializing in pest and wildlife solutions.We don't just "spray homes" — we solve real problems, protect properties, and build long-term relationships with our customers.Our office team is the engine that drives our growth, and we're looking for someone who wants to be a key player , not just another employee.The Role This is not a typical customer service job .You are the control center of the business — managing incoming leads, keeping technicians fully booked, and ensuring every customer has a seamless experience.If you are slow, disorganized, or uncomfortable on the phone — this is not the role for you.If you thrive in fast-paced environments, communicate confidently, and want to directly impact revenue — you'll do very well here.Key Responsibilities Lead Handling & Sales Answer inbound calls, texts, and web leads quickly and professionallyConvert incoming leads into scheduled servicesFollow up on missed calls and unsold opportunitiesCommunicate with urgency and confidenceScheduling & Dispatch Build and optimize technician routes dailyKeep schedules full and efficientAdjust schedules in real-time as neededCommunicate ETAs and updates to customersCollections & Customer Accounts Collect payments and update cards on fileFollow up on past-due balancesMaintain accurate customer records in CRMOperations Support Support technicians with job details and updatesManage job queues and daily tasksCoordinate with team to ensure smooth operationsSystems You'll Use FieldRoutesPest AIBatonLead platforms (Thumbtack, Yelp, etc.)Email and internal systemsDaily Expectations All new leads are handled immediately (speed matters)No missed calls or delayed responsesNext-day schedule is confirmed and optimizedTechnicians stay fully bookedAll communication is cleared by end of dayWhat We're Looking For Strong phone presence and communication skillsHighly organized and able to multitaskComfortable working in a fast-paced environmentTech-savvy and quick to learn new systemsProblem solver with attention to detailSales mindset (this is critical)Compensation & Benefits $20–$25/hour (based on experience)Sales commission opportunitiesSimple IRA retirement planSupplemental health benefits availablePaid holidays & PTOFull-time positionGrowth Opportunities Office ManagerOperations CoordinatorInside Sales / Leadership rolesWhat Success Looks Like High lead conversion rateFast response timesFull technician schedulesStrong collectionsOrganized and accurate CRMExcellent customer experienceWhy Join Tailor Made Pest and Wildlife? You directly impact revenue every dayYou're not "just answering phones"You'll be part of a company with aggressive growth goalsYou'll have real opportunity to grow and advanceApply If You Are: Fast-paced and high energyConfident on the phoneComfortable asking for paymentAble to handle multiple things at onceMotivated to grow with a companyThis Role Is NOT For You If: You prefer slow or repetitive workYou avoid phone communicationYou're uncomfortable with salesYou struggle in fast-paced environmentsApply Now Submit your application and be ready to answer a few short questions about your experience and communication style.Powered by JazzHR