{"schemaVersion":"jobsearcher.job.v1","id":"96cd7a631dee33e62b27bbf2","url":"https://jobsearcher.com/jobs/96cd7a631dee33e62b27bbf2","canonicalUrl":"https://jobsearcher.com/jobs/96cd7a631dee33e62b27bbf2","title":"DAG Tech","description":"DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Francisco. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.\r\nRole Description\r\nSupport end-users with efficient resolutions. Sample tasks include:\r\nComputer configurations and troubleshooting\r\nHardware troubleshooting\r\nNetwork connectivity issues\r\nVideo conferencing system troubleshooting\r\nUser onboarding and offboarding\r\nCloud services account creation and configuration\r\nPassword resets\r\nConfiguring user permissions\r\nEnsure high quality of support\r\nResponsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services\r\nBuild and maintain accurate technical documentation including accurate time tracking\r\nRole Format\r\nType: Full Time Employee\r\nSchedule: 40 hours per week\r\nPerformance: At client site 100% of the time, San Francisco\r\nPaid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal\r\nTechnical Proficiencies Required\r\nDesktop: Windows, Mac\r\nMobile: iPhone, Android\r\nCloud: Microsoft 365, Google Workspace, Zoom\r\nNetwork: Ethernet, wireless, firewall, router\r\nPersonal Skills Required\r\nHigh level of professionalism\r\nPositive attitude\r\nSuperior customer service skills\r\nTeam player\r\nConsistency and reliability\r\nExceptional verbal communication and technical writing skills\r\nAbility to multi-task gracefully\r\nAbility to exercise clear judgment\r\nOpportunities for Advancement\r\nTier III engineering\r\nProject engineering\r\nCybersecurity roles\r\nCompliance support roles\r\nClient management responsibilities\r\nEngineering management responsibilities\r\nEngagement: Full Time Employee | Salary: $72,800–$93,600/year | Location: San Francisco, CA (On-Site)\r\nJ-18808-Ljbffr","company":"Dag Tech","rawCompany":"dag tech","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-11-11T15:02:46.319Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"DAG Tech","description":"DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Francisco. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.\r\nRole Description\r\nSupport end-users with efficient resolutions. Sample tasks include:\r\nComputer configurations and troubleshooting\r\nHardware troubleshooting\r\nNetwork connectivity issues\r\nVideo conferencing system troubleshooting\r\nUser onboarding and offboarding\r\nCloud services account creation and configuration\r\nPassword resets\r\nConfiguring user permissions\r\nEnsure high quality of support\r\nResponsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services\r\nBuild and maintain accurate technical documentation including accurate time tracking\r\nRole Format\r\nType: Full Time Employee\r\nSchedule: 40 hours per week\r\nPerformance: At client site 100% of the time, San Francisco\r\nPaid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal\r\nTechnical Proficiencies Required\r\nDesktop: Windows, Mac\r\nMobile: iPhone, Android\r\nCloud: Microsoft 365, Google Workspace, Zoom\r\nNetwork: Ethernet, wireless, firewall, router\r\nPersonal Skills Required\r\nHigh level of professionalism\r\nPositive attitude\r\nSuperior customer service skills\r\nTeam player\r\nConsistency and reliability\r\nExceptional verbal communication and technical writing skills\r\nAbility to multi-task gracefully\r\nAbility to exercise clear judgment\r\nOpportunities for Advancement\r\nTier III engineering\r\nProject engineering\r\nCybersecurity roles\r\nCompliance support roles\r\nClient management responsibilities\r\nEngineering management responsibilities\r\nEngagement: Full Time Employee | Salary: $72,800–$93,600/year | Location: San Francisco, CA (On-Site)\r\nJ-18808-Ljbffr","datePosted":"2026-11-11T15:02:46.319Z","dateModified":"2026-11-11T15:02:46.319Z","hiringOrganization":{"@type":"Organization","name":"Dag Tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"96cd7a631dee33e62b27bbf2"},"url":"https://jobsearcher.com/jobs/96cd7a631dee33e62b27bbf2"}}