{"schemaVersion":"jobsearcher.job.v1","id":"96aee588cbc2e60eff4069dd","url":"https://jobsearcher.com/jobs/96aee588cbc2e60eff4069dd","canonicalUrl":"https://jobsearcher.com/jobs/96aee588cbc2e60eff4069dd","title":"Technical Support Representative","description":"Work Setup: RemoteType of Contract: Full TimeSalary: $16/hEquipment: BYOD (Bring-Your-Own-Device)The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.What You’ll DoProvide basic technical support to customers who are experiencing technical issues with their products or servicesIdentify and troubleshoot technical problems, and provides timely and effective solutions to customersCommunicate technical solutions to non-technical customers in a clear and concise mannerEnsure accurate ticket triagingReach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if neededEscalate complex issues to higher-level team members as necessaryDocument customer interactions and technical issues in a customer relationship management (CRM) systemProvide excellent customer service to ensure customer satisfaction and loyaltyAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesSupport nursing homes and troubleshoot medical softwareWhat we're looking for1 year of CSR experience is a must6 months of experience in a technical support role - software and web application or any type of medical software troubleshootingGood communication skills, both verbal and writtenProficiency in using computer applications and softwareExperience using a CRM is preferredAny type of medical/schooling - coding and or billingNinja Perks and BenefitsCompetitive compensationMedical, dental and vision insurancePaid time off, birthday leaveOpportunities for skills training and personal and professional developmentExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?Fast-track your application and dive straight into your next big opportunity, Access your Instant Interview here: https://alpharun.com/i/dp84w9GndnhmqYbi30Zc2Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","company":"Supportninja","rawCompany":"supportninja","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-21T10:16:29.463Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Work Setup: RemoteType of Contract: Full TimeSalary: $16/hEquipment: BYOD (Bring-Your-Own-Device)The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.What You’ll DoProvide basic technical support to customers who are experiencing technical issues with their products or servicesIdentify and troubleshoot technical problems, and provides timely and effective solutions to customersCommunicate technical solutions to non-technical customers in a clear and concise mannerEnsure accurate ticket triagingReach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if neededEscalate complex issues to higher-level team members as necessaryDocument customer interactions and technical issues in a customer relationship management (CRM) systemProvide excellent customer service to ensure customer satisfaction and loyaltyAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as needed to resolve customer issuesMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesSupport nursing homes and troubleshoot medical softwareWhat we're looking for1 year of CSR experience is a must6 months of experience in a technical support role - software and web application or any type of medical software troubleshootingGood communication skills, both verbal and writtenProficiency in using computer applications and softwareExperience using a CRM is preferredAny type of medical/schooling - coding and or billingNinja Perks and BenefitsCompetitive compensationMedical, dental and vision insurancePaid time off, birthday leaveOpportunities for skills training and personal and professional developmentExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?Fast-track your application and dive straight into your next big opportunity, Access your Instant Interview here: https://alpharun.com/i/dp84w9GndnhmqYbi30Zc2Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.","datePosted":"2026-10-21T10:16:29.463Z","dateModified":"2026-10-21T10:16:29.463Z","hiringOrganization":{"@type":"Organization","name":"Supportninja","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"96aee588cbc2e60eff4069dd"},"url":"https://jobsearcher.com/jobs/96aee588cbc2e60eff4069dd"}}