{"schemaVersion":"jobsearcher.job.v1","id":"969f04bbbb3a5fff05ab7f9f","url":"https://jobsearcher.com/jobs/969f04bbbb3a5fff05ab7f9f","canonicalUrl":"https://jobsearcher.com/jobs/969f04bbbb3a5fff05ab7f9f","title":"Forward Deployed Engineer","description":"Quick Pitch We’re building a modern email sending platform, focused on stellar UX. Customers like Framer, Perplexity, Linear and more use us to send their email. Come help build the software they use.\nOur Team We’re a small team, currently 9. We are not interested in hype-chasing, we want to build something reliable and scalable that lasts. However, we still ship quickly and speak with new and existing users daily.\nOur emphasis is on retention and usage, not growth at all costs. If you’re a fan of companies like Notion or Linear then you’ll appreciate our product development and engineering process.\nWe are remote, mostly based in the US, often async and dedicated to remaining that way.\nThe Role Your role will be as a Forward Deployed Engineer. You will be the first hire who will be dedicated to customer success and building tooling to improve customer success. This role is unique in that you will be interacting with users through our support channel and Slack Connect channels, but you will also be contributing to admin tooling to speed up customer interactions. Ideally, you will also be able to contribute to the codebase as we have found most support problems are solvable with code.\nYou will get to work with users who come from varied backgrounds and a wide range of roles, from engineers to designers to marketers. You may also be part of the occasional onboarding calls and become points of contacts for larger customers.\nYou should be self-motivated, technical and able to switch gears rapidly among many topics. Your goal is not to solve tickets. Your goal is to get the docs, the product copy, the labels, anything you can touch, to a place where support tickets naturally decline as usage grows. It’s a difficult task, but you get to own it.\nOur Stack Next.js\nReact\nLexical (editor)\nTypeScript\nAWS services\nPostgresSQL\nTailwind CSS\nLinear\nSlack\nNotion\nJob Responsibilities Run day-to-day support across email, in-app chat, and Slack Connect.\nTriage fast, ask good questions, and own the customer all the way to resolution.\nDebug technical issues with customers. API requests, logs, headers, webhooks, code snippets, SQL when needed.\nHelp customers ship. Domain setup, auth, deliverability basics, migrations, integrations, and best practices.\nBuild internal tooling that makes support dramatically faster. Admin views, debuggers, “what happened” timelines, safe actions, and self-serve checks.\nTurn patterns into product by improving docs, in-app copy, error messages, labels, defaults, and workflows so tickets drop as usage grows.\nCreate and maintain support playbooks. Clear macros, checklists, and escalation paths.\nFeed the roadmap with linked evidence. Top issues, root causes, frequency, and impact.\nPartner tightly with engineering and whoever else is assisting on support. Reproduce bugs, write crisp Linear issues, and ship small fixes and improvements in the codebase.\nImprove onboarding for teams that need it. Occasional calls, guided setup, and follow-ups for larger customers.\nKeep the support system clean. Tagging, categorization, response quality, and continuous iteration.\nAbout You You like talking to users and you like building software. You want both.\nYou can read and write code. You can jump into a Next.js app and make improvements without drama.\nYou are comfortable debugging messy real-world problems with partial info.\nYou write clearly. Short messages, correct details, no fluff.\nYou have good product instincts. You notice where the UI or docs set users up to fail.\nYou default to ownership.\nYou do not wait for permission to fix obvious problems.\nYou are organized and calm under while interacting with customers.\nYou thrive in an async, remote team.\nYou care about quality and long-term reliability, not hacks that kick the can.\nNice to have\nFamiliar with email deliverability and DNS setup (SPF, DKIM, DMARC), bounces, and sender reputation.\nExperience supporting dev tools or APIs.\nComfort with Postgres, AWS basics, and reading logs.\nPrior work at a product-led company where support, docs, and product are tightly connected.\nOpen to All We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of anything you believe to be a limiting factor.\nEverything else remote\nasync\nUS\nincludes healthcare, 401K, and equity\none team in-person retreat per year\n\n#J-18808-Ljbffr","company":"Loops","rawCompany":"loops","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-05-22T12:05:47.546Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Engineer","description":"Quick Pitch We’re building a modern email sending platform, focused on stellar UX. Customers like Framer, Perplexity, Linear and more use us to send their email. Come help build the software they use.\nOur Team We’re a small team, currently 9. We are not interested in hype-chasing, we want to build something reliable and scalable that lasts. However, we still ship quickly and speak with new and existing users daily.\nOur emphasis is on retention and usage, not growth at all costs. If you’re a fan of companies like Notion or Linear then you’ll appreciate our product development and engineering process.\nWe are remote, mostly based in the US, often async and dedicated to remaining that way.\nThe Role Your role will be as a Forward Deployed Engineer. You will be the first hire who will be dedicated to customer success and building tooling to improve customer success. This role is unique in that you will be interacting with users through our support channel and Slack Connect channels, but you will also be contributing to admin tooling to speed up customer interactions. Ideally, you will also be able to contribute to the codebase as we have found most support problems are solvable with code.\nYou will get to work with users who come from varied backgrounds and a wide range of roles, from engineers to designers to marketers. You may also be part of the occasional onboarding calls and become points of contacts for larger customers.\nYou should be self-motivated, technical and able to switch gears rapidly among many topics. Your goal is not to solve tickets. Your goal is to get the docs, the product copy, the labels, anything you can touch, to a place where support tickets naturally decline as usage grows. It’s a difficult task, but you get to own it.\nOur Stack Next.js\nReact\nLexical (editor)\nTypeScript\nAWS services\nPostgresSQL\nTailwind CSS\nLinear\nSlack\nNotion\nJob Responsibilities Run day-to-day support across email, in-app chat, and Slack Connect.\nTriage fast, ask good questions, and own the customer all the way to resolution.\nDebug technical issues with customers. API requests, logs, headers, webhooks, code snippets, SQL when needed.\nHelp customers ship. Domain setup, auth, deliverability basics, migrations, integrations, and best practices.\nBuild internal tooling that makes support dramatically faster. Admin views, debuggers, “what happened” timelines, safe actions, and self-serve checks.\nTurn patterns into product by improving docs, in-app copy, error messages, labels, defaults, and workflows so tickets drop as usage grows.\nCreate and maintain support playbooks. Clear macros, checklists, and escalation paths.\nFeed the roadmap with linked evidence. Top issues, root causes, frequency, and impact.\nPartner tightly with engineering and whoever else is assisting on support. Reproduce bugs, write crisp Linear issues, and ship small fixes and improvements in the codebase.\nImprove onboarding for teams that need it. Occasional calls, guided setup, and follow-ups for larger customers.\nKeep the support system clean. Tagging, categorization, response quality, and continuous iteration.\nAbout You You like talking to users and you like building software. You want both.\nYou can read and write code. You can jump into a Next.js app and make improvements without drama.\nYou are comfortable debugging messy real-world problems with partial info.\nYou write clearly. Short messages, correct details, no fluff.\nYou have good product instincts. You notice where the UI or docs set users up to fail.\nYou default to ownership.\nYou do not wait for permission to fix obvious problems.\nYou are organized and calm under while interacting with customers.\nYou thrive in an async, remote team.\nYou care about quality and long-term reliability, not hacks that kick the can.\nNice to have\nFamiliar with email deliverability and DNS setup (SPF, DKIM, DMARC), bounces, and sender reputation.\nExperience supporting dev tools or APIs.\nComfort with Postgres, AWS basics, and reading logs.\nPrior work at a product-led company where support, docs, and product are tightly connected.\nOpen to All We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of anything you believe to be a limiting factor.\nEverything else remote\nasync\nUS\nincludes healthcare, 401K, and equity\none team in-person retreat per year\n\n#J-18808-Ljbffr","datePosted":"2026-05-22T12:05:47.546Z","dateModified":"2026-05-22T12:05:47.546Z","hiringOrganization":{"@type":"Organization","name":"Loops","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"969f04bbbb3a5fff05ab7f9f"},"url":"https://jobsearcher.com/jobs/969f04bbbb3a5fff05ab7f9f"}}