Sales Representative

Member Services Sales RepresentativePay: $43,000.00k-$50,000k Base Salary, OT + Commissions, OTE: $80,000k-$100,000k Job Summary: We are looking for a service-driven professional to support our members, physicians, and internal teams. You'll handle inbound/outbound calls, process member requests, resolve issues, and deliver an exceptional experience across phone, email, and digital channels. What we're looking for:Strong, professional communication skills Customer service experience (healthcare a plus) Detail-oriented, organized, and dependable Positive, team-oriented attitude Key Responsibilities:Through outbound call campaigns, sells patients on the benefits of a membership in an affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program. Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions. Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary. Key Competencies:Demonstrates thorough knowledge of our policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers. Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries. Manages communication effectively with affiliated physicians and their staff in relation to membership-related activities. Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores). Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus Benefits:401(k) Dental insurance Health insurance Tuition reimbursement Vision insurance PTO Why Join us?Base Hourly Pay + High Commission Be part of a mission-driven organization leading innovation in personalized healthcare. Drive transformation and growth in a dynamic, fast-paced environment. Competitive Compensation: Attractive base salary complemented by performance-based incentives. Comprehensive Benefits: Health, dental, vision insurance, and retirement plans. Professional Development: Access to ongoing training and leadership development programs. Positive Work Environment: Consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence