SPA FRONT DESK - CONCIERGE

Save this jobEmailTweetFacebookLinkedInCompensation: $15.00 per hourDescriptionSpa Front Desk About The ResortExperience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin.At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers.Position OverviewThe Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique.The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement.Key ResponsibilitiesManage the daily opening and closing of spa and fitness facilities in accordance with established proceduresGreet guests and facilitate seamless check-in and check-out experiencesSchedule, modify, and cancel spa and fitness appointments with accuracyPromote and recommend services, packages, and retail items through effective upselling and cross-sellingProvide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenitiesMaintain awareness of service contraindications and product knowledgeConduct facility tours and assist guests with general inquiriesEnsure a consistently high standard of customer service and guest satisfactionQualificationsRequiredPrevious customer service experienceHigh school diploma or equivalentBasic computer proficiency and math skillsStrong communication, interpersonal, and telephone etiquette skillsAbility to anticipate and meet guest needs in a service-focused environmentPreferredExperience in a spa, fitness, hospitality, or wellness settingCore CompetenciesProfessional, positive, and energetic demeanorStrong multitasking and organizational skillsAbility to perform effectively in a fast-paced environmentTeam-oriented mindset with strong collaboration skillsCompensation & BenefitsFull-Time BenefitsMedical, Dental, and Vision Insurance401(k) with employer matchPaid Time Off and Paid HolidaysShort-term and Long-term DisabilityCritical Illness and Accident InsuranceAssociate Relief FundAdditional PerksWeekly meal subsidiesGolf and resort amenity access*Discounts on retail and dining at the resortEmployee discounts at Crescent Hotels & Resorts nationwideProfessional development opportunities, including the Manager-in-Training (MIT) programAssociate events and engagement activitiesAmenities based on availability and business levelsWhy Join Us?Whether you are building your career or looking for your next opportunity, Horseshoe Bay Resort offers a dynamic environment where you can grow professionally while working in a one-of-a-kind destination.QualificationsEducationSome college (Preferred)High School (Required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Save this jobEmailTweetFacebookLinkedIn