Remote Continuous Improvement Lead — Customer Support

Maleda Tech is seeking a Business Process Improvement (BPI) Lead to drive significant cross-functional improvement projects that enhance the customer support experience. This role involves delivering process improvements across various high-priority Community Support programs through process analysis, pilot execution, and control plan development. The successful candidate will lead Continuous Improvement initiatives, partner with Analytics for data-driven decisions, and build functional designs illustrating customer journeys and agent processes. A Lean Six Sigma certification and 5+ years of experience in operations are essential.#J-18808-Ljbffr