{"schemaVersion":"jobsearcher.job.v1","id":"960f3565174f997802a313b0","url":"https://jobsearcher.com/jobs/960f3565174f997802a313b0","canonicalUrl":"https://jobsearcher.com/jobs/960f3565174f997802a313b0","title":"Helpdesk Specialist","description":"Job Title - Helpdesk Specialist Duration - 12+ Months Work Mode- Onsite Work Location- Euless, Tx Position Summary: We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you are responsible for responding to phone queries about incidents/service requests and offering technical support to customers using computer systems, mobile devices, and printing for both hardware and software.\r\nPRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following): Serves as the first contact with customers who need technical assistance via the phone.\r\nTroubleshoots, diagnoses, and resolves technical hardware and/or software issues.\r\nPerforms troubleshooting using different diagnostic techniques.\r\nProvide quick resolution and excellent customer service\r\nRedirects unresolved issues to the next level of support personnel.\r\nProvides needed information on IT products and/or services.\r\nKeep record of the reported problem(s) and the resolution via the ticketing system\r\nFollow-up with customers on unresolved issues and tickets submitted via the web portal\r\nDemonstrate professional level soft skills that results in high customer satisfaction scores\r\n1In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS & Microsoft Office Suite\r\nPerforms other related duties as assigned.\r\nQualifications & Experience Required (3+ Years) Experience providing technical support for an IT Solutions Desk/Help Desk/Service Desk.\r\nExperience with Windows 10 & 11, Microsoft Office Suite, Microsoft 365, Microsoft Teams, and Mac OS & iOS, Active Directory.\r\nExperience diagnosing and resolving basic technical issues-hardware, software, network, and access issue- while communicating with the customer in a professional manner.\r\nExperience demonstrating customer-oriented focus and patience while providing excellent communication and interpersonal skills.\r\nExperience demonstrating advanced Troubleshooting and Critical thinking techniques while resolving incidents and service requests.\r\nExperience with Security Awareness management: Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA problems, etc.).\r\nExperience demonstrating advanced time management skills and multi-tasking skills\r\nOther Requirements: Completion of high school curriculum or equivalent. Prefer Associate degree or higher in computer science or related field.\r\nReliable transportation and possession of a valid class C driver's license\r\nPreferred Certification: CompTIA A+ Certification\r\nMicrosoft 365 Certification\r\nABOUT ISHIR ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.\r\nWe are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.\r\nAt ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.\r\nAs an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.\r\nISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Euless","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:46:14.307Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Specialist","description":"Job Title - Helpdesk Specialist Duration - 12+ Months Work Mode- Onsite Work Location- Euless, Tx Position Summary: We are seeking a Helpdesk Specialist to provide technical assistance with computer systems, hardware, and software. As a solutions desk technician, you are responsible for responding to phone queries about incidents/service requests and offering technical support to customers using computer systems, mobile devices, and printing for both hardware and software.\r\nPRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following): Serves as the first contact with customers who need technical assistance via the phone.\r\nTroubleshoots, diagnoses, and resolves technical hardware and/or software issues.\r\nPerforms troubleshooting using different diagnostic techniques.\r\nProvide quick resolution and excellent customer service\r\nRedirects unresolved issues to the next level of support personnel.\r\nProvides needed information on IT products and/or services.\r\nKeep record of the reported problem(s) and the resolution via the ticketing system\r\nFollow-up with customers on unresolved issues and tickets submitted via the web portal\r\nDemonstrate professional level soft skills that results in high customer satisfaction scores\r\n1In-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS & Microsoft Office Suite\r\nPerforms other related duties as assigned.\r\nQualifications & Experience Required (3+ Years) Experience providing technical support for an IT Solutions Desk/Help Desk/Service Desk.\r\nExperience with Windows 10 & 11, Microsoft Office Suite, Microsoft 365, Microsoft Teams, and Mac OS & iOS, Active Directory.\r\nExperience diagnosing and resolving basic technical issues-hardware, software, network, and access issue- while communicating with the customer in a professional manner.\r\nExperience demonstrating customer-oriented focus and patience while providing excellent communication and interpersonal skills.\r\nExperience demonstrating advanced Troubleshooting and Critical thinking techniques while resolving incidents and service requests.\r\nExperience with Security Awareness management: Identity & Access Management, helping users understand security policies and best practices and responding to basic security-related tickets (phishing emails, suspicious links, password issues, MFA problems, etc.).\r\nExperience demonstrating advanced time management skills and multi-tasking skills\r\nOther Requirements: Completion of high school curriculum or equivalent. Prefer Associate degree or higher in computer science or related field.\r\nReliable transportation and possession of a valid class C driver's license\r\nPreferred Certification: CompTIA A+ Certification\r\nMicrosoft 365 Certification\r\nABOUT ISHIR ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.\r\nWe are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.\r\nAt ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.\r\nAs an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.\r\nISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:46:14.307Z","dateModified":"2026-08-09T00:46:14.307Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Euless","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"960f3565174f997802a313b0"},"url":"https://jobsearcher.com/jobs/960f3565174f997802a313b0"}}