{"schemaVersion":"jobsearcher.job.v1","id":"95ef6c2904cf2d08dfd4070b","url":"https://jobsearcher.com/jobs/95ef6c2904cf2d08dfd4070b","canonicalUrl":"https://jobsearcher.com/jobs/95ef6c2904cf2d08dfd4070b","title":"Client Support Desk Analyst","description":"About defi SOLUTIONS:\nIt’s an exciting time to join defi!\n\ndefi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.\n\nAbout the Role:\nIn this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers. You will be the \"Face of defi SOLUTIONS\" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Support role supporting defi's Auto Loan Originations and Servicing Products.\n\nBy working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization.\n\nThe Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.\n\nEssential Job Responsibilities:\nReview client configurations and business processes to address challenges and satisfy business needs.\nAnalyze, troubleshoot, and resolve complex application issues.\nTriage cases to isolate issues and determine priority and resolution path.\nIdentify opportunities to enhance client product experiences.\nEffectively interact and communicate with internal stakeholders to deliver on client expectations.\nAdvocate for clients by escalating urgent requests and efficiently prioritizing cases.\nDetermine resolution or alternatives, develop and implement solutions, or engage appropriate resources.\nIdentify roadblocks and drive progress to resolution.\nEfficiently manage assigned cases and prioritize workload to meet Internal and client SLAs.\nPerform other duties as required.\n\nRequired Qualifications:\nMinimum of two (2) years' experience in lending, financial services, technology, and/or SaaS companies\nExperience working in high volume case or ticketing queues.\nBasic SQL query abilities/experience\nExcellent critical thinker; demonstrating strong problem-solving skills.\nAnalytical and process oriented.\nDetailed and thorough.\nExcellent oral and written communication skills.\nDemonstrates accountability and personal ownership.\nSelf-starter with a passion for client satisfaction\n\nPreferred Qualifications:\nServiceNow experience preferred.\n\nAffirmative Action/EEO statement:\ndefi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.","company":"Defi Auto","rawCompany":"defi auto","city":"Augusta","state":"ME","isRemote":false,"isActive":false,"createdAt":"2026-04-24T13:44:17.332Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"522291","title":"Consumer Lending","slug":"consumer-lending"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Desk Analyst","description":"About defi SOLUTIONS:\nIt’s an exciting time to join defi!\n\ndefi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.\n\nAbout the Role:\nIn this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers. You will be the \"Face of defi SOLUTIONS\" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Support role supporting defi's Auto Loan Originations and Servicing Products.\n\nBy working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization.\n\nThe Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.\n\nEssential Job Responsibilities:\nReview client configurations and business processes to address challenges and satisfy business needs.\nAnalyze, troubleshoot, and resolve complex application issues.\nTriage cases to isolate issues and determine priority and resolution path.\nIdentify opportunities to enhance client product experiences.\nEffectively interact and communicate with internal stakeholders to deliver on client expectations.\nAdvocate for clients by escalating urgent requests and efficiently prioritizing cases.\nDetermine resolution or alternatives, develop and implement solutions, or engage appropriate resources.\nIdentify roadblocks and drive progress to resolution.\nEfficiently manage assigned cases and prioritize workload to meet Internal and client SLAs.\nPerform other duties as required.\n\nRequired Qualifications:\nMinimum of two (2) years' experience in lending, financial services, technology, and/or SaaS companies\nExperience working in high volume case or ticketing queues.\nBasic SQL query abilities/experience\nExcellent critical thinker; demonstrating strong problem-solving skills.\nAnalytical and process oriented.\nDetailed and thorough.\nExcellent oral and written communication skills.\nDemonstrates accountability and personal ownership.\nSelf-starter with a passion for client satisfaction\n\nPreferred Qualifications:\nServiceNow experience preferred.\n\nAffirmative Action/EEO statement:\ndefi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.","datePosted":"2026-04-24T13:44:17.332Z","dateModified":"2026-04-24T13:44:17.332Z","hiringOrganization":{"@type":"Organization","name":"Defi Auto","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Augusta","addressRegion":"ME","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"95ef6c2904cf2d08dfd4070b"},"url":"https://jobsearcher.com/jobs/95ef6c2904cf2d08dfd4070b"}}