{"schemaVersion":"jobsearcher.job.v1","id":"95e38f39ecdbbae801bc2827","url":"https://jobsearcher.com/jobs/95e38f39ecdbbae801bc2827","canonicalUrl":"https://jobsearcher.com/jobs/95e38f39ecdbbae801bc2827","title":"Program Analyst","description":"The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions — including Windows, Mac, Cloud, Virtualization, and Storage systems. The contractor will administer and analyze IT programs throughout all phases of business requirements analysis, system design, testing, and implementation, ensuring that program, schedules, risks, and resources are effectively managed to help OFR deliver secure, high quality, highly available information technology solutions that align with operational objectives.\nKey Tasks & Responsibilities:\nServe as manager for OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, providing day-to-day supervision, direction, and performance management for engineering and support staff.\nAllocate staff, schedules, and resources across the ICE and SD teams to ensure coverage for infrastructure engineering, systems administration, and end-user support functions.\nServe as the escalation point for complex technical, staffing, and customer service issues raised by the ICE and SD teams; ensure timely resolution and reporting to Government stakeholders.\nEstablish and monitor performance metrics (e.g., SLAs, ticket trends, patch compliance) for both the engineering and service desk functions; report status, trends, and risks to leadership.\nAdminister and coordinate IT program activities across all phases of the system development lifecycle, including requirements analysis, software design, system and integration testing, and implementation.\nAnalyze and review programs, schedules, staffing, and other resources; identify shortfalls and develop corrective recommendations.\nParticipate in requirements analysis sessions and review business, system, software, and system integration requirements to ensure alignment with program needs.\nConsider alternatives and develop recommendations to support program and project decision-making.\nIdentify, communicate, track, and resolve programmatic and technical risks and issues to eliminate or mitigate consequences that may impact project success.\nResearch and analyze resource material, policy guidance, and technical documentation relevant to program execution.\nMonitor system and integration tests; review test results and identify and report project issues to Government stakeholders and program leadership.\nDevelop and maintain program documentation, including project plans, schedules, status reports, and contingency plans, using MS Project, SharePoint, and Visio.\nApply knowledge of Federal IT contingency planning and continuity of operations guidance.\nOversee SCCM administration in a co-managed environment, including patching, package preparation and deployment, and reporting on Windows devices.\nOversee Microsoft 365 administration, including Entra ID, Intune, and Autopilot device management.\nOversee systems administration of Windows systems and servers using PowerShell scripting and automation, and administration of Active Directory/Entra ID in a Hybrid Environment, including Group Policy objects and AD monitoring tools.\nOversee VMware Horizon management and administration, including VDI image creation, deployment of VM templates, and maintenance of Virtual Desktop images.\nOversee desktop/laptop deployment and management, and Windows Server deployment and administration in cloud (AWS) and virtualized (VMware) environments.\nOversee the design and implementation of architecture solutions that address functional and performance requirements across the application, middleware, data, infrastructure, network, and security layers.\nOversee Service Desk operations, including Tier I/II/III triage and escalation, ServiceNow/JIRA ticketing and reporting, and remote and on-site end-user support for all computer systems (PC, Mac, mobile devices, and printers).\nCoordinate with systems administration, network, and help desk/service desk teams to gather status on system patching, deployments, and service ticket trends that may affect program schedule, risk, or resource needs.\nSupport knowledge management and change management activities, including documentation of processes, system diagrams, SOPs, lessons learned, and change requests.\nPrepare and present ICE and SD program status, risk, and resource reports to Government stakeholders and leadership.\nCoordinate program activities at the system interface boundaries with other contractors and Government organizations.\nEducation & Experience:\nA minimum of 10 years of IT project management experience is required.\n5 or more years of experience managing or supervising IT engineering and/or service desk teams preferred.\nExperience with SCCM administration in a co-managed environment, Microsoft 365 administration, and Active Directory/Entra ID administration in a Hybrid Environment.\nExperience with Windows PowerShell scripting and automation; VMware Horizon management and administration a plus.\nExperience in a Microsoft computer support environment, including Windows 11 deployment, management, and configuration.\nWorking knowledge and experience with the Contingency Planning Guide for Federal Information Systems.\nProficiency with MS Project, SharePoint, Visio, and MS Office software.\nWorking familiarity with enterprise IT systems administration and service management platforms (e.g., ServiceNow, JIRA, SCCM, Microsoft 365 administration) sufficient to interpret technical status, risk, and issue reporting is a plus.\nExcellent written and verbal communication skills.\nCertifications:\nPMI certified (PMP) or equivalent required.\nPreference given for certifications in Knowledge Management and Change Management.\nPreference given for Microsoft certifications.\nSecurity Clearance:\nPublic Trust High (Tier 4/BI) Risk Level\nMust be a US citizen or Lawful Permanent Resident\nOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):\nThe position is hybrid with the expectation of being in the Department of Treasury offices at least 2-3 times a week maximum.\n$155,000 - $165,000 a year\n\nThe offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.\n\nComputer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.\n\nComputer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Computer World Services","rawCompany":"computer world services","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-09-04T10:33:23.532Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Analyst","description":"The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions — including Windows, Mac, Cloud, Virtualization, and Storage systems. The contractor will administer and analyze IT programs throughout all phases of business requirements analysis, system design, testing, and implementation, ensuring that program, schedules, risks, and resources are effectively managed to help OFR deliver secure, high quality, highly available information technology solutions that align with operational objectives.\nKey Tasks & Responsibilities:\nServe as manager for OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, providing day-to-day supervision, direction, and performance management for engineering and support staff.\nAllocate staff, schedules, and resources across the ICE and SD teams to ensure coverage for infrastructure engineering, systems administration, and end-user support functions.\nServe as the escalation point for complex technical, staffing, and customer service issues raised by the ICE and SD teams; ensure timely resolution and reporting to Government stakeholders.\nEstablish and monitor performance metrics (e.g., SLAs, ticket trends, patch compliance) for both the engineering and service desk functions; report status, trends, and risks to leadership.\nAdminister and coordinate IT program activities across all phases of the system development lifecycle, including requirements analysis, software design, system and integration testing, and implementation.\nAnalyze and review programs, schedules, staffing, and other resources; identify shortfalls and develop corrective recommendations.\nParticipate in requirements analysis sessions and review business, system, software, and system integration requirements to ensure alignment with program needs.\nConsider alternatives and develop recommendations to support program and project decision-making.\nIdentify, communicate, track, and resolve programmatic and technical risks and issues to eliminate or mitigate consequences that may impact project success.\nResearch and analyze resource material, policy guidance, and technical documentation relevant to program execution.\nMonitor system and integration tests; review test results and identify and report project issues to Government stakeholders and program leadership.\nDevelop and maintain program documentation, including project plans, schedules, status reports, and contingency plans, using MS Project, SharePoint, and Visio.\nApply knowledge of Federal IT contingency planning and continuity of operations guidance.\nOversee SCCM administration in a co-managed environment, including patching, package preparation and deployment, and reporting on Windows devices.\nOversee Microsoft 365 administration, including Entra ID, Intune, and Autopilot device management.\nOversee systems administration of Windows systems and servers using PowerShell scripting and automation, and administration of Active Directory/Entra ID in a Hybrid Environment, including Group Policy objects and AD monitoring tools.\nOversee VMware Horizon management and administration, including VDI image creation, deployment of VM templates, and maintenance of Virtual Desktop images.\nOversee desktop/laptop deployment and management, and Windows Server deployment and administration in cloud (AWS) and virtualized (VMware) environments.\nOversee the design and implementation of architecture solutions that address functional and performance requirements across the application, middleware, data, infrastructure, network, and security layers.\nOversee Service Desk operations, including Tier I/II/III triage and escalation, ServiceNow/JIRA ticketing and reporting, and remote and on-site end-user support for all computer systems (PC, Mac, mobile devices, and printers).\nCoordinate with systems administration, network, and help desk/service desk teams to gather status on system patching, deployments, and service ticket trends that may affect program schedule, risk, or resource needs.\nSupport knowledge management and change management activities, including documentation of processes, system diagrams, SOPs, lessons learned, and change requests.\nPrepare and present ICE and SD program status, risk, and resource reports to Government stakeholders and leadership.\nCoordinate program activities at the system interface boundaries with other contractors and Government organizations.\nEducation & Experience:\nA minimum of 10 years of IT project management experience is required.\n5 or more years of experience managing or supervising IT engineering and/or service desk teams preferred.\nExperience with SCCM administration in a co-managed environment, Microsoft 365 administration, and Active Directory/Entra ID administration in a Hybrid Environment.\nExperience with Windows PowerShell scripting and automation; VMware Horizon management and administration a plus.\nExperience in a Microsoft computer support environment, including Windows 11 deployment, management, and configuration.\nWorking knowledge and experience with the Contingency Planning Guide for Federal Information Systems.\nProficiency with MS Project, SharePoint, Visio, and MS Office software.\nWorking familiarity with enterprise IT systems administration and service management platforms (e.g., ServiceNow, JIRA, SCCM, Microsoft 365 administration) sufficient to interpret technical status, risk, and issue reporting is a plus.\nExcellent written and verbal communication skills.\nCertifications:\nPMI certified (PMP) or equivalent required.\nPreference given for certifications in Knowledge Management and Change Management.\nPreference given for Microsoft certifications.\nSecurity Clearance:\nPublic Trust High (Tier 4/BI) Risk Level\nMust be a US citizen or Lawful Permanent Resident\nOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.):\nThe position is hybrid with the expectation of being in the Department of Treasury offices at least 2-3 times a week maximum.\n$155,000 - $165,000 a year\n\nThe offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.\n\nComputer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.\n\nComputer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-09-04T10:33:23.532Z","dateModified":"2026-09-04T10:33:23.532Z","hiringOrganization":{"@type":"Organization","name":"Computer World Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"95e38f39ecdbbae801bc2827"},"url":"https://jobsearcher.com/jobs/95e38f39ecdbbae801bc2827"}}