RFL Program Administrator

ROLE: RFL Program AdministratorSTATUS: Part-Time, 26 hours per weekLOCATION: Onsite in Stone Mountain, GA (M-TH) with limited remote work DIRECT SUPERVISOR: Refugee Family Literacy ManagerLAST UPDATED: March 12, 2026Position PurposeThe RFL Program Administrator contributes to the daily operations of the Mommy & Me literacy program focused on multi-generational learning together to promote lifelong, familial language and connection. The Administrator will support the daily operation of Mommy & Me by assisting with welcoming students, enrollment and engagement, family support services, volunteer coordination, and general on-site program support. By helping with data tracking, family engagement, and program logistics, the Administrator will contribute to a welcoming, and effective learning environment for New American families.Essential Job Functions:Program Administration (75%)● Create a warm, welcoming environment when greeting students, FOR guests, and volunteers.● Orient new students on program routines, policies, and resources.● Participate in planning and preparation for student registration for Fall and Spring semesters● Capture student data (demographic and academic metrics), attendance, and update class rosters in information systems, including AirTable and Google Suite ● Contact students regarding attendance, enrollment, or family support, using interpretation/translation services as needed.● Maintain and update key program documents, including adult attendance sheets, children’s class lists, name tags, PACT lists, and orientation materials.● Support special administrative projects (e.g. children’s school photos, PACT book prep, and graduation certificates).● Maintain and update RFL program calendars and assist with the planning, preparation, and coordination of program events.● Collect stories of students and volunteers including quotes, narratives, and/or pictures as requested to support fundraising efforts and reports.● Prepare Tea Time for students, supporting class transitions and other special programming.● Substitute in children’s classes and childcare during and after regular programming, as needed.● Participate in organization-wide projects, FOR staff meetings and events, as approved by the supervisor.● Anticipate and deliver support to the Mommy & Me Support team.Volunteer Coordination & Facility Support (10%)● Collaborate with FOR staff to recruit new volunteers, including representing the program at university fairs, community events, and other recruitment activities.● Support the Refugee Family Literacy Manager with the orientation of classroom volunteers.● Guide volunteers to the check-in area and ensure they are properly signed in before beginning their classroom roles.● Support volunteer appreciation gifts and events.● Assist in maintaining inventory across three program storage areas.● Ensure classrooms, common areas, and storage areas are organized, stocked, and prepared for daily program activities.Family Support (15%)● Accompany family support staff and children’s teachers on home visits and appointments● Document and sync notes on family support needs, resources, and follow-ups from visits and meetings in information systems, including AirTable and Google Suite.● Assist in updating and creating student resource materials that connect families to health services, children’s programs, and community supports.● Assist with ongoing Family Support data collection, including Needs Assessment for assigned families.Competencies: ● Hospitality-Driven: Creates a warm, welcoming environment for New American families.● Cross-Culturally Aware: Engages respectfully with people from diverse backgrounds, faiths, and ethnic groups.● Relational: Strong interpersonal skills, building positive relationships with students, volunteers, and staff.● Organized & Detail-Oriented: Manages schedules, materials, and program details.● Trustworthy & Discreet: Handles confidential student information with sensitivity and professionalism.● Responsive Communicator: Keeps staff, volunteers, and students informed of updates and needs.● Data-Confident: Comfortable working with large data sets and maintaining accurate program records.● Flexible & Calm: Thrives in a fast-changing environment, while maintaining a peaceful and supportive demeanor.● Mission-Aligned: Values education and literacy as pathways to flourishing.Experience and Qualifications: ● Strongly supportive of FOR’s vision, mission, and core values, required.● 2 years of work experience in a collaborative, administrative role that involved time-sensitive deadlines, organization, and attention to detail, required.● Strong verbal and written communication and interpersonal skills; comfortable working in team environments, across departments, welcoming and interacting with large numbers of students, volunteers, and visitors weekly, required.● Ability to quickly learn and work across various online platforms such as Google Workspace, WhatsApp, Airtable, and Canva, required.● Fluent in English (spoken and written), required.● 1-2 years of experience working with volunteers, required.● Able to stand for extended periods and lift up to 15 lbs, required.● At least 1 year of experience in a cross-cultural context or working with refugee, immigrant, or cross-cultural communities, preferred.