{"schemaVersion":"jobsearcher.job.v1","id":"95b46148d1dbff7efe88100a","url":"https://jobsearcher.com/jobs/95b46148d1dbff7efe88100a","canonicalUrl":"https://jobsearcher.com/jobs/95b46148d1dbff7efe88100a","title":"Professional Services Engineer (PSE) REMOTE on W2 Only","description":"Professional Services Engineer (PSE)\nLocation: REMOTE\nContract – 6 month\nExperience with the following Infinera products:\nFocused on Deployment of new networks\nDTN-X\nFlexILS – MTC9, MTC6\nILS2 – OTC\nG30 Groove\nGX – G31, G32, G34c\nTellabs/Coriant 7100 products\nTransmode TM3000, TM301 products\nG42\nRaman applications\nProfessional Services Engineer (PSE) – Scope Of Work:\nDescription:\nResponsibilities:\nExpert in all supported releases of Infinera products\nCreate customer-specific test plans for trials and demonstrations\nLeads Type Approval Tests and Regression Testing with Infinera Customers for new product releases\nManage operational aspects of customer trials including:\nTracking of faults, issues and feature requests\nResolution of customer-identified problems\nRepresent Global Service and Support in customer meetings\nCommunicate progress clearly with upstream organizations\nProvide the primary technical interface into Infinera customers for all Services activities\n· Provide feedback/enhancements to Tier IV/PLM for inclusion in future product releases\n· Assist Tier IV to re-create customer issues in lab and assist in development of work-around and bug fixes\n· Represents Global Service and Support in pre-sale meetings to discuss Infinera Professional Services offerings\n· Identification and qualification of Professional Service opportunities\n· Qualification and provision of quotes and SOW for Professional Services activities including cost and margin analysis\n· Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings\n· Develops and delivers in depth Method of Procedures for Professional Services activities\n· Participates in Technical Management meetings with customers and provides input into the action register\n· Entry, progression and closure of customer feature requests and inquiries into CRM system\n· Communication of Field Service Bulletins and Product Change Notices to customer\n· Review each release of Technical Documents for accuracy and completeness\n· Comprehensive technical analysis and audit of customer networks, audit report compilation and presentation to customer\n· Development of network specific migration strategies and procedures\n· Onsite and remote technical oversight for customer planned work activities\n· Answering customer questions on support for all supported Releases of Infinera products\n· Delivers technical assistance to Infinera customers from product trial through implementation\n· Leads customer Link Acceptance Testing and Integration of Infinera products into customer networks\n· Provides expert technical oversight and support to Deployment teams during deployment activities.\n· Validation of network designs provided by Systems Engineering\n· Managing and Supporting Infinera services partners during deployment and Professional Service activities\n· Delivers hands-on technical assistance and troubleshooting for resolving customer hardware and software issues\n· Analyzes and documents all actions taken toward resolving customer issues\n· Provides escalation of complex customer problems to TAC and Tier 4\n· Contributes and assist in development of Knowledge Base content\n· Reviews each release of Technical Documents for accuracy and completeness\n· Capture debug logs and provide to TAC and Tier 4 for analysis\nJob Type: Contract\nPay: $40.34 - $45.30 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nExperience:\nOptical Network Engineer: 6 years (Required)\nDWDM/OTN: 5 years (Required)\nInfinera Products: 6 years (Required)\nDeployment of new networks: 6 years (Required)\nDTN-X: 4 years (Required)\nTellabs: 5 years (Required)\nG30 Groove: 4 years (Required)\nRaman applications: 5 years (Required)\nFlexILS – MTC9, MTC6: 2 years (Required)\nILS2 – OTC: 3 years (Required)\nGX – G31, G32, G34c: 5 years (Required)\nG42: 3 years (Required)\nTransmode TM3000, TM301 products: 3 years (Required)\nWork Location: Remote","company":"Glow Networks","rawCompany":"glow networks","isRemote":true,"isActive":false,"createdAt":"2026-08-15T12:36:35.576Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Professional Services Engineer (PSE) REMOTE on W2 Only","description":"Professional Services Engineer (PSE)\nLocation: REMOTE\nContract – 6 month\nExperience with the following Infinera products:\nFocused on Deployment of new networks\nDTN-X\nFlexILS – MTC9, MTC6\nILS2 – OTC\nG30 Groove\nGX – G31, G32, G34c\nTellabs/Coriant 7100 products\nTransmode TM3000, TM301 products\nG42\nRaman applications\nProfessional Services Engineer (PSE) – Scope Of Work:\nDescription:\nResponsibilities:\nExpert in all supported releases of Infinera products\nCreate customer-specific test plans for trials and demonstrations\nLeads Type Approval Tests and Regression Testing with Infinera Customers for new product releases\nManage operational aspects of customer trials including:\nTracking of faults, issues and feature requests\nResolution of customer-identified problems\nRepresent Global Service and Support in customer meetings\nCommunicate progress clearly with upstream organizations\nProvide the primary technical interface into Infinera customers for all Services activities\n· Provide feedback/enhancements to Tier IV/PLM for inclusion in future product releases\n· Assist Tier IV to re-create customer issues in lab and assist in development of work-around and bug fixes\n· Represents Global Service and Support in pre-sale meetings to discuss Infinera Professional Services offerings\n· Identification and qualification of Professional Service opportunities\n· Qualification and provision of quotes and SOW for Professional Services activities including cost and margin analysis\n· Plan, manage and execute SOW/contract deliverables for Infinera Professional Services offerings\n· Develops and delivers in depth Method of Procedures for Professional Services activities\n· Participates in Technical Management meetings with customers and provides input into the action register\n· Entry, progression and closure of customer feature requests and inquiries into CRM system\n· Communication of Field Service Bulletins and Product Change Notices to customer\n· Review each release of Technical Documents for accuracy and completeness\n· Comprehensive technical analysis and audit of customer networks, audit report compilation and presentation to customer\n· Development of network specific migration strategies and procedures\n· Onsite and remote technical oversight for customer planned work activities\n· Answering customer questions on support for all supported Releases of Infinera products\n· Delivers technical assistance to Infinera customers from product trial through implementation\n· Leads customer Link Acceptance Testing and Integration of Infinera products into customer networks\n· Provides expert technical oversight and support to Deployment teams during deployment activities.\n· Validation of network designs provided by Systems Engineering\n· Managing and Supporting Infinera services partners during deployment and Professional Service activities\n· Delivers hands-on technical assistance and troubleshooting for resolving customer hardware and software issues\n· Analyzes and documents all actions taken toward resolving customer issues\n· Provides escalation of complex customer problems to TAC and Tier 4\n· Contributes and assist in development of Knowledge Base content\n· Reviews each release of Technical Documents for accuracy and completeness\n· Capture debug logs and provide to TAC and Tier 4 for analysis\nJob Type: Contract\nPay: $40.34 - $45.30 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nVision insurance\nSchedule:\n8 hour shift\nExperience:\nOptical Network Engineer: 6 years (Required)\nDWDM/OTN: 5 years (Required)\nInfinera Products: 6 years (Required)\nDeployment of new networks: 6 years (Required)\nDTN-X: 4 years (Required)\nTellabs: 5 years (Required)\nG30 Groove: 4 years (Required)\nRaman applications: 5 years (Required)\nFlexILS – MTC9, MTC6: 2 years (Required)\nILS2 – OTC: 3 years (Required)\nGX – G31, G32, G34c: 5 years (Required)\nG42: 3 years (Required)\nTransmode TM3000, TM301 products: 3 years (Required)\nWork Location: Remote","datePosted":"2026-08-15T12:36:35.576Z","dateModified":"2026-08-15T12:36:35.576Z","hiringOrganization":{"@type":"Organization","name":"Glow Networks","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"95b46148d1dbff7efe88100a"},"url":"https://jobsearcher.com/jobs/95b46148d1dbff7efe88100a"}}