L3 Support Engineer

L3 Support Engineer • Location: NJ / NYC- Onsite role • Number of Positions: 2Minimum qualifications:Bachelor’s degree (or equivalent experience) and 6+ years in software engineering or production support.Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.Demonstrated bias for action: resolve incidents while building long-term fixes and automations.Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization. Preferred qualifications:Experience supporting trading systems or desks at a large investment bank.SQL proficiency for rapid data validation and incident triage.Experience with object-oriented programming and microservices-based Java/SOA environments.Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.Familiarity with DevOps/CI/CD practices and agile delivery.