{"schemaVersion":"jobsearcher.job.v1","id":"954d141c19f7c8f9fc9fb8ca","url":"https://jobsearcher.com/jobs/954d141c19f7c8f9fc9fb8ca","canonicalUrl":"https://jobsearcher.com/jobs/954d141c19f7c8f9fc9fb8ca","title":"IT Support Analyst","description":"About IRIS Software Group\nIRIS Software Group is one of the UK's largest privately held software companies, acquired by Hg Capital in 2018. Our mission is to be the most trusted provider of mission-critical software and services, helping our customers get it right the first time, every time.\n\nWe simplify complex processes, allowing professionals in businesses and schools to focus on the work they love. Our software solutions and services support finance, HR, payroll teams, educational organisations, and accountancy firms—ensuring compliance, boosting productivity, and enhancing stakeholder engagement. By automating and providing insights on everyday mission-critical tasks, IRIS helps organisations of all sizes operate with certainty and confidence.\n\nWith over 120,000 UK and international customers, 80% of whom have been with us for five or more years, IRIS is a trusted partner across industries. We are the largest third-party online filer with the UK Government, serving 91 of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms. Around 20% of the UK workforce is paid via IRIS payroll solutions, over 850,000 employees are managed through our HR platforms, and more than 11,000 UK schools and academies rely on IRIS to connect with parents and manage communications.\n\nIRIS is backed by Hg, Europe's leading software investor, and is committed to supporting our growth with dedicated operational and innovation support.\n\nRole Overview\nAs an IT Support Analyst based onsite, you will be the frontline technical expert, providing hands-on support to ensure employees experience minimal disruption from IT issues. Your work will be critical in maintaining the health of our IT infrastructure and fostering a productive, efficient workplace. You will troubleshoot, diagnose, and resolve hardware and software issues while offering guidance to end-users.\n\nKey Responsibilities\n\n•\nServe as the first point of contact for users with hardware, software, and application issues.\n\n•\nTroubleshoot and resolve technical problems, escalating complex cases to senior teams when necessary.\n\n•\nDocument user interactions and resolution steps in the service desk system.\n\n•\nMaintain and update the IT knowledge base.\n\n•\nAssist with setup, configuration, and deployment of end-user hardware and software.\n\n•\nConduct hardware and software inventory management.\n\n•\nParticipate in IT projects and provide input for process improvements.\n\n•\nDeliver on-the-spot training to end-users to prevent recurring issues.\n\n•\nEnsure compliance with security and privacy protocols.\n\n•\nMonitor IT infrastructure performance and report potential issues proactively.\n\n•\nCollaborate with team members to share knowledge and provide cross-coverage.\n\n•\nStay up to date with system changes, updates, and best practices.\n\nRequired Experience & Skills\n\n•\nTechnically competent with standard software tools (e.g., Word, Excel, PowerPoint).\n\n•\nExperience with back-end administration of Microsoft products (Active Directory, Azure).\n\n•\nProven ability to work under deadlines and manage multiple tasks in a fast-paced environment.\n\n•\nDesire to learn new technologies and grow professionally.\n\n•\nExperience in an IT Service Desk or end-user support role.\n\n•\nStrong documentation skills for processes, procedures, and knowledge articles.\n\n•\nHands-on experience building and configuring end-user hardware is a plus.\n\nWhy Join IRIS?\nAt IRIS, you'll be part of a dynamic, growing business where your work directly impacts the productivity and satisfaction of thousands of users. You'll have opportunities to expand your skills, contribute to meaningful projects, and be part of a supportive, innovative team.","company":"Iris Software Group","rawCompany":"iris software group","city":"Ann Arbor","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-07-15T12:19:39.135Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"About IRIS Software Group\nIRIS Software Group is one of the UK's largest privately held software companies, acquired by Hg Capital in 2018. Our mission is to be the most trusted provider of mission-critical software and services, helping our customers get it right the first time, every time.\n\nWe simplify complex processes, allowing professionals in businesses and schools to focus on the work they love. Our software solutions and services support finance, HR, payroll teams, educational organisations, and accountancy firms—ensuring compliance, boosting productivity, and enhancing stakeholder engagement. By automating and providing insights on everyday mission-critical tasks, IRIS helps organisations of all sizes operate with certainty and confidence.\n\nWith over 120,000 UK and international customers, 80% of whom have been with us for five or more years, IRIS is a trusted partner across industries. We are the largest third-party online filer with the UK Government, serving 91 of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms. Around 20% of the UK workforce is paid via IRIS payroll solutions, over 850,000 employees are managed through our HR platforms, and more than 11,000 UK schools and academies rely on IRIS to connect with parents and manage communications.\n\nIRIS is backed by Hg, Europe's leading software investor, and is committed to supporting our growth with dedicated operational and innovation support.\n\nRole Overview\nAs an IT Support Analyst based onsite, you will be the frontline technical expert, providing hands-on support to ensure employees experience minimal disruption from IT issues. Your work will be critical in maintaining the health of our IT infrastructure and fostering a productive, efficient workplace. You will troubleshoot, diagnose, and resolve hardware and software issues while offering guidance to end-users.\n\nKey Responsibilities\n\n•\nServe as the first point of contact for users with hardware, software, and application issues.\n\n•\nTroubleshoot and resolve technical problems, escalating complex cases to senior teams when necessary.\n\n•\nDocument user interactions and resolution steps in the service desk system.\n\n•\nMaintain and update the IT knowledge base.\n\n•\nAssist with setup, configuration, and deployment of end-user hardware and software.\n\n•\nConduct hardware and software inventory management.\n\n•\nParticipate in IT projects and provide input for process improvements.\n\n•\nDeliver on-the-spot training to end-users to prevent recurring issues.\n\n•\nEnsure compliance with security and privacy protocols.\n\n•\nMonitor IT infrastructure performance and report potential issues proactively.\n\n•\nCollaborate with team members to share knowledge and provide cross-coverage.\n\n•\nStay up to date with system changes, updates, and best practices.\n\nRequired Experience & Skills\n\n•\nTechnically competent with standard software tools (e.g., Word, Excel, PowerPoint).\n\n•\nExperience with back-end administration of Microsoft products (Active Directory, Azure).\n\n•\nProven ability to work under deadlines and manage multiple tasks in a fast-paced environment.\n\n•\nDesire to learn new technologies and grow professionally.\n\n•\nExperience in an IT Service Desk or end-user support role.\n\n•\nStrong documentation skills for processes, procedures, and knowledge articles.\n\n•\nHands-on experience building and configuring end-user hardware is a plus.\n\nWhy Join IRIS?\nAt IRIS, you'll be part of a dynamic, growing business where your work directly impacts the productivity and satisfaction of thousands of users. You'll have opportunities to expand your skills, contribute to meaningful projects, and be part of a supportive, innovative team.","datePosted":"2026-07-15T12:19:39.135Z","dateModified":"2026-07-15T12:19:39.135Z","hiringOrganization":{"@type":"Organization","name":"Iris Software Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ann Arbor","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"954d141c19f7c8f9fc9fb8ca"},"url":"https://jobsearcher.com/jobs/954d141c19f7c8f9fc9fb8ca"}}