Direct client Requirement- Senior System Engineer @ New York
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Saksoft, is seeking the following. Apply via Dice today!Senior Systems EngineerNew York- OnsiteWork from the officeContractKindly share your updated resume to or reach me at #.Role OverviewThis role supports a global, multi-tenant managed network environment, focused on 24/7 operations, client onboarding, security, and continuous improvement across enterprise and cloud-based infrastructure.Network Operations & Incident ManagementProvide 24/7 monitoring and support for global network infrastructure (routers, switches, firewalls, VPNs, wireless, proxies).Act as escalation point for L1/service desk; own incidents through resolution with clear client communication.Manage tickets within SLA, coordinate vendor/carrier escalations, and produce operational reporting.Lead root-cause analysis and post-incident reviews to drive permanent fixes.Participate in on-call rotation (weekends/holidays).Client Onboarding & DeliveryDesign and deploy LAN/WAN, VPN, wireless, and firewall solutions into a managed cloud platform.Support hybrid environments across AWS and Azure.Manage VPNs (IPsec/GRE, remote access) and firewall changes via structured change control.Collaborate globally (US, UK, EMEA, APAC) in a follow-the-sun model.Align with account and engineering teams to support client strategy and delivery.Security & ComplianceMaintain compliance with frameworks (SOC 2, ISO 27001, NIST, financial regulatory standards).Partner with cybersecurity teams on firewall policies, vulnerabilities, and remediation.Support audits and due diligence requests with evidence and documentation.Contribute to capacity planning and identify architectural risks.Automation & ImprovementBuild monitoring, alerting, dashboards, and runbooks to improve observability.Automate repetitive network tasks and standardize processes.Maintain accurate network documentation (L1–L3 diagrams, configs, IP plans).Feed incident learnings into continuous improvement efforts.Cross-Regional CollaborationWork across global teams to ensure consistent operations and delivery.Support client engagements, onboarding, and new business initiatives.Contribute to proposals, renewals, and identify upsell opportunities.Experience & SkillsBackground in MSP or multi-tenant environments with strict SLAs.Strong networking fundamentals (TCP/IP, VLANs, routing, NAT, ACLs).Hands-on with Fortinet, Cisco Meraki (preferred), and VPN technologies.Familiarity with Azure/AWS networking, virtualization (VMware), and monitoring tools.Experience with ITIL processes and ticketing systems (e.g., Jira).Certifications (Preferred)CCNA/CCNP, Fortinet NSE, or equivalent.Azure (AZ-700) or AWS networking certifications.ITIL Foundation.ProfileStrong communicator, proactive, detail-oriented, and calm under pressure.Client-focused with experience supporting financial services environments preferred.Core EnvironmentCloud: Azure, AWSNetworking: Fortinet, Cisco Meraki, SD-WANInfrastructure: Windows Server, VMware, CitrixSecurity: SentinelOne, SIEM, MimecastMonitoring: Zabbix, PRTG, Azure MonitorCollaboration: Microsoft 365, Teams, Jira, Confluence