{"schemaVersion":"jobsearcher.job.v1","id":"94f174a5feb8a4c4093509c0","url":"https://jobsearcher.com/jobs/94f174a5feb8a4c4093509c0","canonicalUrl":"https://jobsearcher.com/jobs/94f174a5feb8a4c4093509c0","title":"Technical Support Representative","description":"HIRING IMMEDIATELY!!\nWe are seeking a Technical Support Representative to join our team! You will resolve Surveillance System issues for your clients via phone, or email. You will be able to remote work from home after training is complete.\nResponsibilities:\nAnswer phone calls from customers about how to operate, install and troubleshoot surveillance recorders and cameras.\nHelp customers solve their issues with desktop software, phone applications and ensure their product is working correctly.\nHelp troubleshoot PC desktop functionality (Windows and Mac) in regards to surveillance equipment.\nEvaluate computer networking issues (IPv4) in regards to IP cameras, systems and remote viewing.\nComplete submitted requests for RMAs by entering information into inventory system.\nPerform pre-sales help for sales department and for customers. (Choosing the correct product)\nRespond to customer e-mails promptly and accurately.\nCreate tutorials based on common issues and issues that representative finds necessary.\nPerform phone training and demos to current and potential clients.\nMaintain knowledge of current and past offerings of company product line.\nAdditional Duties assigned by Management\nQualifications:\nStrong work ethic that demonstrates enthusiasm, persistence and a competitive spirit.\nInternal motivation and desire to succeed.\nComputer networking knowledge. (Must know Port Forwarding, TCP/IP, and D/DNS)\nAdvanced troubleshooting skills and attention to details.\nAbility to memorize menus and configurations without being able to look at them. (This will be a work from remote job and will require full menu memorization.)\nStrong computer skills including computer hardware, software, and windows OS. (MAC OS a plus)\nSolid verbal and written communication skills.\nAbility to work independently, with supervision when needed.\nHaving Skills / EXP with CCTV, VMS, and Recorders is required.\nBilingual (Spanish/English) is a plus but not required.\nStrong Customer Service skills\nInterested candidates please reply with your Cover letter / Resume that addresses how your qualifications listed in the resume are able to meet the qualifications for this position.\nJob Type: Full-time\nPay: $24.00 - $26.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nEducation:\nHigh school or equivalent (Required)\nExperience:\nIT support: 3 years (Required)\nCCTV System: 1 year (Preferred)\nIP networking: 1 year (Preferred)\nWork Location: Hybrid remote in Hanover, MD 21076","company":"Dh Vision","rawCompany":"dh vision","city":"Hanover","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:20:35.748Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"HIRING IMMEDIATELY!!\nWe are seeking a Technical Support Representative to join our team! You will resolve Surveillance System issues for your clients via phone, or email. You will be able to remote work from home after training is complete.\nResponsibilities:\nAnswer phone calls from customers about how to operate, install and troubleshoot surveillance recorders and cameras.\nHelp customers solve their issues with desktop software, phone applications and ensure their product is working correctly.\nHelp troubleshoot PC desktop functionality (Windows and Mac) in regards to surveillance equipment.\nEvaluate computer networking issues (IPv4) in regards to IP cameras, systems and remote viewing.\nComplete submitted requests for RMAs by entering information into inventory system.\nPerform pre-sales help for sales department and for customers. (Choosing the correct product)\nRespond to customer e-mails promptly and accurately.\nCreate tutorials based on common issues and issues that representative finds necessary.\nPerform phone training and demos to current and potential clients.\nMaintain knowledge of current and past offerings of company product line.\nAdditional Duties assigned by Management\nQualifications:\nStrong work ethic that demonstrates enthusiasm, persistence and a competitive spirit.\nInternal motivation and desire to succeed.\nComputer networking knowledge. (Must know Port Forwarding, TCP/IP, and D/DNS)\nAdvanced troubleshooting skills and attention to details.\nAbility to memorize menus and configurations without being able to look at them. (This will be a work from remote job and will require full menu memorization.)\nStrong computer skills including computer hardware, software, and windows OS. (MAC OS a plus)\nSolid verbal and written communication skills.\nAbility to work independently, with supervision when needed.\nHaving Skills / EXP with CCTV, VMS, and Recorders is required.\nBilingual (Spanish/English) is a plus but not required.\nStrong Customer Service skills\nInterested candidates please reply with your Cover letter / Resume that addresses how your qualifications listed in the resume are able to meet the qualifications for this position.\nJob Type: Full-time\nPay: $24.00 - $26.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nEducation:\nHigh school or equivalent (Required)\nExperience:\nIT support: 3 years (Required)\nCCTV System: 1 year (Preferred)\nIP networking: 1 year (Preferred)\nWork Location: Hybrid remote in Hanover, MD 21076","datePosted":"2026-08-03T22:20:35.748Z","dateModified":"2026-08-03T22:20:35.748Z","hiringOrganization":{"@type":"Organization","name":"Dh Vision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hanover","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94f174a5feb8a4c4093509c0"},"url":"https://jobsearcher.com/jobs/94f174a5feb8a4c4093509c0"}}