{"schemaVersion":"jobsearcher.job.v1","id":"94e38845e75a1d4b629e2676","url":"https://jobsearcher.com/jobs/94e38845e75a1d4b629e2676","canonicalUrl":"https://jobsearcher.com/jobs/94e38845e75a1d4b629e2676","title":"Remote - Technology Technical Support Representative","description":"Overview:\n\nAbout TP\n\nTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.\nWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\n\nBenefits of working with TP include:\nPaid Training\nCompetitive Wages\nFull Benefits (Medical, Dental, Vision, 401k and more)\nPaid Time Off\nEmployee wellness and engagement programs\n\nTP and You\n\nThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.\n\nAs the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.\n\nDid you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!\n\nAt this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.\nResponsibilities:\nYour Responsibilities\n\nAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\nProvide front line, first level, technical assistance for consumers\nSupporting Client specific high speed internet services delivering an exceptional customer experience\nResolve technical problems, within a fast paced, customer facing environment\nTroubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.\nSupporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.\nDeliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.\nDemonstrate advanced product knowledge and he ability to solve customer issues.\nResolve customer issues on the first call as frequently as possible.\nOpen and manage trouble ticket system for user issues, Data Network, OS issues.\nBe patient, courteous and friendly with customers at all times.\nDemonstrate a positive attitude.\nAddress and solve technical problems in a timely manner and complete all work assignments within expected time frames.\nAdhere to all work schedule assignments.\nAbide by and support management directives and adhere to all TP policies.\nQualifications:\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nHigh School Diploma or equivalent.\nMinimum of 6 months of customer service experience.\nMust be 18 years of age or older.\nAbility to type at least 25 words per minute.\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\nCustomer service and/or sales experience preferred.\nCollege degree preferred but not required.\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\nWork from Home Requirements:\nInternet Requirements:\nMinimum subscribed download rate equal or exceeds 25.0 Mbps\nMinimum subscribed upload rate equal or exceeds 10.0 Mbps\nISP must have no packet loss and ping under 30ms\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet details required\nClean and quiet workspace\n\nBe Part of Our TP Family\nIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.\n\nEOE/Disability/Vets","company":"Tp8f723eaf","rawCompany":"tp8f723eaf","city":"Remote","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-04-14T10:51:32.303Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote - Technology Technical Support Representative","description":"Overview:\n\nAbout TP\n\nTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.\nWith more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.\n\nBenefits of working with TP include:\nPaid Training\nCompetitive Wages\nFull Benefits (Medical, Dental, Vision, 401k and more)\nPaid Time Off\nEmployee wellness and engagement programs\n\nTP and You\n\nThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.\n\nAs the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.\n\nDid you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!\n\nAt this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.\nResponsibilities:\nYour Responsibilities\n\nAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\nProvide front line, first level, technical assistance for consumers\nSupporting Client specific high speed internet services delivering an exceptional customer experience\nResolve technical problems, within a fast paced, customer facing environment\nTroubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.\nSupporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.\nDeliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.\nDemonstrate advanced product knowledge and he ability to solve customer issues.\nResolve customer issues on the first call as frequently as possible.\nOpen and manage trouble ticket system for user issues, Data Network, OS issues.\nBe patient, courteous and friendly with customers at all times.\nDemonstrate a positive attitude.\nAddress and solve technical problems in a timely manner and complete all work assignments within expected time frames.\nAdhere to all work schedule assignments.\nAbide by and support management directives and adhere to all TP policies.\nQualifications:\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nHigh School Diploma or equivalent.\nMinimum of 6 months of customer service experience.\nMust be 18 years of age or older.\nAbility to type at least 25 words per minute.\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\nCustomer service and/or sales experience preferred.\nCollege degree preferred but not required.\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\nWork from Home Requirements:\nInternet Requirements:\nMinimum subscribed download rate equal or exceeds 25.0 Mbps\nMinimum subscribed upload rate equal or exceeds 10.0 Mbps\nISP must have no packet loss and ping under 30ms\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet details required\nClean and quiet workspace\n\nBe Part of Our TP Family\nIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.\n\nEOE/Disability/Vets","datePosted":"2026-04-14T10:51:32.303Z","dateModified":"2026-04-14T10:51:32.303Z","hiringOrganization":{"@type":"Organization","name":"Tp8f723eaf","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94e38845e75a1d4b629e2676"},"url":"https://jobsearcher.com/jobs/94e38845e75a1d4b629e2676"}}