{"schemaVersion":"jobsearcher.job.v1","id":"94e2a7030fae4d7cd4bfea3d","url":"https://jobsearcher.com/jobs/94e2a7030fae4d7cd4bfea3d","canonicalUrl":"https://jobsearcher.com/jobs/94e2a7030fae4d7cd4bfea3d","title":"Help Desk Support Services Specialist","description":"Job Description The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.\r\nResponsibilities Fielding user communication\r\nCompleting other non-ticket creation duties as assigned by Service Desk Management\r\nAbiding by standard Service Desk policy and process, including shift scheduling and performance metrics\r\nQualifications Service/help desk or customer service support\r\nStrong written and verbal communication\r\nFamiliarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)\r\nNew Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date\r\nBachelor's degree as a minimum\r\nWill receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request.\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","company":"Encode","rawCompany":"encode","city":"Virginia","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:29:35.301Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Support Services Specialist","description":"Job Description The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.\r\nResponsibilities Fielding user communication\r\nCompleting other non-ticket creation duties as assigned by Service Desk Management\r\nAbiding by standard Service Desk policy and process, including shift scheduling and performance metrics\r\nQualifications Service/help desk or customer service support\r\nStrong written and verbal communication\r\nFamiliarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred)\r\nNew Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date\r\nBachelor's degree as a minimum\r\nWill receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request.\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:29:35.301Z","dateModified":"2026-07-16T01:29:35.301Z","hiringOrganization":{"@type":"Organization","name":"Encode","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Virginia","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94e2a7030fae4d7cd4bfea3d"},"url":"https://jobsearcher.com/jobs/94e2a7030fae4d7cd4bfea3d"}}