{"schemaVersion":"jobsearcher.job.v1","id":"94de4601ca83b3a6cbe33072","url":"https://jobsearcher.com/jobs/94de4601ca83b3a6cbe33072","canonicalUrl":"https://jobsearcher.com/jobs/94de4601ca83b3a6cbe33072","title":"Remote Senior Product Manager - Servicing","description":"Senior Product Manager - Servicing (US Remote)Why this Role Matters:The Senior Product Manager - Servicing will own the product experience across Greenbox Capital's servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital's product pod structure.This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.What Success Looks Like:Here's how your time might break down (actual time can shift depending on business needs):Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member toolsProduct Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iterationBusiness Process & Workflow Optimization - Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets doneCross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problemsProduct Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomesHow you'll be measured:Servicing Product & Experience Ownership:Own and evolve the product roadmap for Greenbox Capital's servicing experienceDevelop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needsDefine product priorities based on customer value, operational impact, business outcomes, effort, and strategic importanceDesign future-state experiences and workflows that simplify processes and improve outcomesEnsure internal tools and customer-facing experiences work cohesively across the servicing lifecycleProduct Discovery & Delivery:Lead product initiatives from problem identification and discovery through launch and iterationConduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutionsTranslate complex business needs into clear product requirements, user stories, acceptance criteria, and measures of successMaintain backlog clarity and establish thoughtful prioritization across competing initiativesPartner closely with Technology throughout development, QA, release readiness, and implementationEvaluate product performance after launch and drive continuous improvement based on data and user feedbackBusiness Process & Workflow Optimization:Identify friction, unnecessary complexity, manual work, and breakdowns within servicing and operational workflowsDetermine when processes should be redesigned, simplified, automated, or enabled through technologyDesign scalable future-state workflows in partnership with business and Technology stakeholdersIdentify opportunities to improve or expand the use of Salesforce and other platformsEnsure new solutions integrate effectively with existing systems, data, and operational processesBalance immediate business needs with longer-term scalabilityCross-Functional Product Leadership:Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problemsSupport strategic initiatives outside the core servicing roadmap through Greenbox Capital's product pod structureCreate alignment around problem definition, requirements, priorities, trade-offs, and success measuresCommunicate product direction and decisions clearly to technical and non-technical stakeholdersChallenge assumptions and help teams distinguish between symptoms, root causes, and the right solutionProduct Adoption & Business Impact:Define clear success measures for major product initiativesMonitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomesPartner with stakeholders on UAT, training, documentation, release communication, and change adoptionIdentify where released capabilities are not producing the intended outcomes and determine what needs to changeContinuously improve the product based on user behavior, feedback, operational data, and business performanceYou're a Strong Fit if You:Think about product through the lens of the customer, the team member, and the business outcomeNaturally seek to understand the problem before jumping to a solutionCan take messy, ambiguous business challenges and turn them into structured product opportunitiesUnderstand how operational workflows, technology, data, and customer experience intersectKnow how to distinguish between improving an existing process and designing a better future-state processCan translate business needs into clear requirements that Technology teams can executeAre comfortable challenging assumptions and asking why a process exists before automating itBalance strategic product thinking with hands-on executionPrioritize based on impact rather than simply responding to the loudest stakeholderCommunicate clearly with both technical and non-technical audiencesUse data, user feedback, and business context to make product decisionsAre comfortable operating in a fast-moving environment where priorities and business needs evolveDemonstrate strong ownership and accountability from problem identification through business outcomeAdapt well in a distributed team environment and collaborate effectively across functionsWhat You've Done Before:Bachelor's degree required, preferably in Business, Computer Science, Information Systems, or a related fieldMinimum 5 years of product management experience delivering complex software or technology-enabled productsDemonstrated experience translating customer, user, and business problems into scalable product solutionsExperience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iterationExperience working closely with engineering or Technology teams throughout the product lifecycleExperience improving operational workflows, business systems, or internal toolsExperience using data and customer or user feedback to inform product decisionsExperience managing competing priorities and maintaining a clear product backlog or roadmapExperience working with Salesforce as a product or business platform preferredExperience building products that serve both internal users and external customers preferredExperience in fintech, lending, servicing, payments, alternative finance, or another operationally complex environment preferredExperience working within cross-functional product pods or similar delivery models preferredTools and Expertise You'll Bring:Product strategy and roadmap developmentProduct discovery and problem definitionCustomer journey and user workflow analysisBusiness process and future-state workflow designProduct requirements and user story developmentBacklog management and prioritizationAgile or Scrum product development methodologiesInternal tools and customer-facing product experiencesSalesforce-based product environmentsWorkflow automation and operational systems designProduct analytics and data-informed decision-makingUAT, release readiness, and product adoptionAnalytics platforms such as Power BI, Tableau, Sigma, Looker, or DatabricksSDLC and product management tools such as Azure DevOps, Jira, Linear, or ShortcutVendor, platform, and integration managementWhat to Expect from Our Interview ProcessWe believe in a respectful, efficient, and transparent hiring experience. Here's what you can expect (subject to changes depending on role):Step 1: Initial Phone ScreenStep 2: Recruiter InterviewStep 3: Interview with Chief Operating OfficerStep 4: Product / Business Working SessionStep 5: Cross-Functional Leadership InterviewsStep 6: References, Offer & Background CheckWhat's In It For You:Competitive Pay - We know your worth and we pay accordingly.Flexible PTO - Work hard, rest well. Take the time you need to recharge.Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.Full Benefits Package - Health, dental, vision, 401K with employer matchSmart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Wear Green First, Pull the Thread, Move the Needle, Courage Over Comfort, Think Bold, Win Together, and Own the Outcome","company":"Greenbox Capital","rawCompany":"greenbox capital","city":"Eugene","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-09-06T14:58:30.167Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9179.00","title":"Personal Service Managers, All Other","slug":"personal-service-managers-all-other"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Senior Product Manager - Servicing","description":"Senior Product Manager - Servicing (US Remote)Why this Role Matters:The Senior Product Manager - Servicing will own the product experience across Greenbox Capital's servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital's product pod structure.This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.What Success Looks Like:Here's how your time might break down (actual time can shift depending on business needs):Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member toolsProduct Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iterationBusiness Process & Workflow Optimization - Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets doneCross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problemsProduct Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomesHow you'll be measured:Servicing Product & Experience Ownership:Own and evolve the product roadmap for Greenbox Capital's servicing experienceDevelop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needsDefine product priorities based on customer value, operational impact, business outcomes, effort, and strategic importanceDesign future-state experiences and workflows that simplify processes and improve outcomesEnsure internal tools and customer-facing experiences work cohesively across the servicing lifecycleProduct Discovery & Delivery:Lead product initiatives from problem identification and discovery through launch and iterationConduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutionsTranslate complex business needs into clear product requirements, user stories, acceptance criteria, and measures of successMaintain backlog clarity and establish thoughtful prioritization across competing initiativesPartner closely with Technology throughout development, QA, release readiness, and implementationEvaluate product performance after launch and drive continuous improvement based on data and user feedbackBusiness Process & Workflow Optimization:Identify friction, unnecessary complexity, manual work, and breakdowns within servicing and operational workflowsDetermine when processes should be redesigned, simplified, automated, or enabled through technologyDesign scalable future-state workflows in partnership with business and Technology stakeholdersIdentify opportunities to improve or expand the use of Salesforce and other platformsEnsure new solutions integrate effectively with existing systems, data, and operational processesBalance immediate business needs with longer-term scalabilityCross-Functional Product Leadership:Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problemsSupport strategic initiatives outside the core servicing roadmap through Greenbox Capital's product pod structureCreate alignment around problem definition, requirements, priorities, trade-offs, and success measuresCommunicate product direction and decisions clearly to technical and non-technical stakeholdersChallenge assumptions and help teams distinguish between symptoms, root causes, and the right solutionProduct Adoption & Business Impact:Define clear success measures for major product initiativesMonitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomesPartner with stakeholders on UAT, training, documentation, release communication, and change adoptionIdentify where released capabilities are not producing the intended outcomes and determine what needs to changeContinuously improve the product based on user behavior, feedback, operational data, and business performanceYou're a Strong Fit if You:Think about product through the lens of the customer, the team member, and the business outcomeNaturally seek to understand the problem before jumping to a solutionCan take messy, ambiguous business challenges and turn them into structured product opportunitiesUnderstand how operational workflows, technology, data, and customer experience intersectKnow how to distinguish between improving an existing process and designing a better future-state processCan translate business needs into clear requirements that Technology teams can executeAre comfortable challenging assumptions and asking why a process exists before automating itBalance strategic product thinking with hands-on executionPrioritize based on impact rather than simply responding to the loudest stakeholderCommunicate clearly with both technical and non-technical audiencesUse data, user feedback, and business context to make product decisionsAre comfortable operating in a fast-moving environment where priorities and business needs evolveDemonstrate strong ownership and accountability from problem identification through business outcomeAdapt well in a distributed team environment and collaborate effectively across functionsWhat You've Done Before:Bachelor's degree required, preferably in Business, Computer Science, Information Systems, or a related fieldMinimum 5 years of product management experience delivering complex software or technology-enabled productsDemonstrated experience translating customer, user, and business problems into scalable product solutionsExperience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iterationExperience working closely with engineering or Technology teams throughout the product lifecycleExperience improving operational workflows, business systems, or internal toolsExperience using data and customer or user feedback to inform product decisionsExperience managing competing priorities and maintaining a clear product backlog or roadmapExperience working with Salesforce as a product or business platform preferredExperience building products that serve both internal users and external customers preferredExperience in fintech, lending, servicing, payments, alternative finance, or another operationally complex environment preferredExperience working within cross-functional product pods or similar delivery models preferredTools and Expertise You'll Bring:Product strategy and roadmap developmentProduct discovery and problem definitionCustomer journey and user workflow analysisBusiness process and future-state workflow designProduct requirements and user story developmentBacklog management and prioritizationAgile or Scrum product development methodologiesInternal tools and customer-facing product experiencesSalesforce-based product environmentsWorkflow automation and operational systems designProduct analytics and data-informed decision-makingUAT, release readiness, and product adoptionAnalytics platforms such as Power BI, Tableau, Sigma, Looker, or DatabricksSDLC and product management tools such as Azure DevOps, Jira, Linear, or ShortcutVendor, platform, and integration managementWhat to Expect from Our Interview ProcessWe believe in a respectful, efficient, and transparent hiring experience. Here's what you can expect (subject to changes depending on role):Step 1: Initial Phone ScreenStep 2: Recruiter InterviewStep 3: Interview with Chief Operating OfficerStep 4: Product / Business Working SessionStep 5: Cross-Functional Leadership InterviewsStep 6: References, Offer & Background CheckWhat's In It For You:Competitive Pay - We know your worth and we pay accordingly.Flexible PTO - Work hard, rest well. Take the time you need to recharge.Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.Full Benefits Package - Health, dental, vision, 401K with employer matchSmart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Wear Green First, Pull the Thread, Move the Needle, Courage Over Comfort, Think Bold, Win Together, and Own the Outcome","datePosted":"2026-09-06T14:58:30.167Z","dateModified":"2026-09-06T14:58:30.167Z","hiringOrganization":{"@type":"Organization","name":"Greenbox Capital","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eugene","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94de4601ca83b3a6cbe33072"},"url":"https://jobsearcher.com/jobs/94de4601ca83b3a6cbe33072"}}