{"schemaVersion":"jobsearcher.job.v1","id":"94de13e77d7f315c27ffb4a5","url":"https://jobsearcher.com/jobs/94de13e77d7f315c27ffb4a5","canonicalUrl":"https://jobsearcher.com/jobs/94de13e77d7f315c27ffb4a5","title":"Executive IT Support Sr Analyst","description":"Sr Analyst Client Tech - IC07CEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.Key ResponsibilitiesDeliver high-touch, white-glove technology support to the C-Suite and their administrative teamsProvide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivityEnsure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimizationProactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and securityDiagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutionsPartner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service deliveryBuild strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent supportSupport executive onboarding and offboarding activities, including device setup, account provisioning, and access managementParticipate in testing and rollout of new technologies to ensure seamless adoption within the executive environmentConduct regular audits of conference rooms and executive technology to identify improvement opportunitiesAdapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environmentContribute to ongoing projects, initiatives, and continuous improvement effortsTravel up to 10% to support other office locations and offsite eventsProvide after-hours support through participation in an on-call rotationQualificationsBachelor’s degree in IT or related field, or equivalent experienceMinimum of 7 years of experience in IT support or executive supportExperience supporting senior leadersStrong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networkingStrong problem-solving and communication skillsAbility to manage priorities in high-pressure environmentsPreferred SkillsExperience in enterprise executive support environmentsFamiliarity with IT service management practicesExperience supporting board or high-visibility eventsExperience with endpoint and monitoring toolsProactive mindset with continuous improvement focusFull-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours supportCandidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$96,000 - $144,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age","company":"Hartford","rawCompany":"hartford","city":"Bel Air","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-19T09:24:17.061Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"921110","title":"Executive Offices","slug":"executive-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Executive IT Support Sr Analyst","description":"Sr Analyst Client Tech - IC07CEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote settings with high-touch, white-glove technology services. This role requires a proactive, hands-on technical expert who operates with a strong customer-first mindset, delivers seamless technology experiences, and anticipates executive needs before issues arise. The individual will partner with Workplace Services, Collaboration Technology teams, and other engineering partners to ensure executive productivity is maximized.Key ResponsibilitiesDeliver high-touch, white-glove technology support to the C-Suite and their administrative teamsProvide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivityEnsure full technology readiness for executive meetings, board sessions, and other ELT events, including live event support and conference room optimizationProactively monitor, maintain, and improve executive technology environments to ensure reliability, performance, and securityDiagnose and resolve technical issues by identifying root causes and maintaining accurate documentation of incidents, service requests, and resolutionsPartner with engineering teams, Workplace Services, and external vendors to implement solutions, support upgrades, and enhance overall service deliveryBuild strong, trusted relationships with executives, executive assistants, and key stakeholders through clear communication and consistent supportSupport executive onboarding and offboarding activities, including device setup, account provisioning, and access managementParticipate in testing and rollout of new technologies to ensure seamless adoption within the executive environmentConduct regular audits of conference rooms and executive technology to identify improvement opportunitiesAdapt quickly to changing priorities and operate effectively in a fast-paced, high-visibility environmentContribute to ongoing projects, initiatives, and continuous improvement effortsTravel up to 10% to support other office locations and offsite eventsProvide after-hours support through participation in an on-call rotationQualificationsBachelor’s degree in IT or related field, or equivalent experienceMinimum of 7 years of experience in IT support or executive supportExperience supporting senior leadersStrong knowledge of Windows, macOS, Microsoft 365 (including Copilot), conference room technologies, and networkingStrong problem-solving and communication skillsAbility to manage priorities in high-pressure environmentsPreferred SkillsExperience in enterprise executive support environmentsFamiliarity with IT service management practicesExperience supporting board or high-visibility eventsExperience with endpoint and monitoring toolsProactive mindset with continuous improvement focusFull-time onsite 5 days a week in Hartford, CT with occasional travel and after-hours supportCandidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$96,000 - $144,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age","datePosted":"2026-06-19T09:24:17.061Z","dateModified":"2026-06-19T09:24:17.061Z","hiringOrganization":{"@type":"Organization","name":"Hartford","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bel Air","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94de13e77d7f315c27ffb4a5"},"url":"https://jobsearcher.com/jobs/94de13e77d7f315c27ffb4a5"}}