Dispatch Supervisor San Diego

Dispatch SupervisorAllstate Security provides professional security services throughout California from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we've offered comprehensive security solutions to a variety of clients as one of California's premier security guard companies.We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between. Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.Job DetailsSchedule:Variable scheduleMust attend Wednesday Operations meetingsMust work 3 dispatcher shiftsIncludes 2 administrative days (training, audits, coverage)Job Description:The Dispatch Supervisor is responsible for overseeing the daily activities of the dispatch function for a security company, ensuring efficient coordination of field personnel, timely response to incidents, accurate communication with clients and security staff, and proper documentation of all dispatch-related activity. This role supervises dispatchers and supports field operations by managing call flow, assigning personnel, tracking service status, and responding to urgent coverage or operational issues.The Dispatch Supervisor plays a critical role in maintaining service continuity, schedule accuracy, emergency responsiveness, and communication between clients, field personnel, supervisors, and management. The ideal candidate is organized, calm under pressure, customer-service oriented, and experienced in security operations or dispatch management.Key Responsibilities:Oversee dispatch operations and call flowCoordinate staffing, scheduling, and coverageSupervise and train dispatch staffCommunicate with clients, officers, and managementRespond to incidents and emergenciesMaintain logs and reportsRequirements:25 years of dispatch or operations experienceSupervisory experience preferredStrong communication and decision-making skillsAbility to handle high-pressure situationsExperience with systems like WinTeam (preferred)Certification RequirementsValid Social Security CardDriver's LicenseProof of ResidencyAdditional Information / BenefitsPaid Holidays401K/403b PlanDental InsurancePaid VacationPaid Sick DaysVision InsuranceMedical InsuranceThis position reports to Ashley Zamora.The following screenings are required:Criminal Background CheckDrug Screen