{"schemaVersion":"jobsearcher.job.v1","id":"94a4a98a9525314eebe0dd2f","url":"https://jobsearcher.com/jobs/94a4a98a9525314eebe0dd2f","canonicalUrl":"https://jobsearcher.com/jobs/94a4a98a9525314eebe0dd2f","title":"Technical Support Field Engineer III","description":"Technical Support Field Engineer III\n\nRegular Position, Full Time\n\nBronx, NY\n\nIf you are a technically driven professional who enjoys troubleshooting complex systems, solving customer challenges, and working directly in the field, we invite you to explore this opportunity! We are seeking an experienced Technical Support Field Engineer III to join the Technical Support Field Engineer III team at Vantage Elevation. In this role, you will serve as a key technical resource for customers, providing advanced support, commissioning assistance, training, and field service throughout your assigned region.\n\nYou’ll play a hands-on role in delivering quality, safety, and reliability across our operations.\n\nAbout Us\n\nVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.\n\nRequirements\n\nWe are searching for a candidate with:\n\nBachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.\nMinimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.\nElevator industry experience strongly preferred.\nExperience with elevator controls, machinery, or electromechanical systems highly desirable.\nStrong knowledge of electrical, mechanical, hydraulic, and elevator control systems.\nAbility to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.\nExcellent troubleshooting, diagnostic, and analytical skills.\nStrong customer service orientation with the ability to communicate technical information clearly to customers and internal teams.\nEffective verbal, written, and interpersonal communication skills.\nStrong organizational skills with the ability to manage multiple priorities and work independently.\nProficiency with Microsoft Office Suite and CRM or service management software.\nValid driver's license with an acceptable driving record.\nAbility and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.\n\nDuties and Responsibilities\n\nA typical day may include:\n\nProviding advanced technical support via phone, email, remote diagnostics, and onsite field service.\nTroubleshooting complex mechanical, electrical, and control system issues involving company products.\nSupporting equipment installations, startup, commissioning, system adjustments, and performance evaluations.\nDiagnosing equipment performance issues and recommending effective corrective actions.\nDocumenting service activities, warranty information, engineering change requests, and customer interactions using company systems.\nDelivering technical training for customers, installers, mechanics, distributors, and internal personnel.\nCollaborating with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.\nEscalating complex technical issues through established channels to ensure timely resolution.\nBuilding strong customer relationships through responsive communication and professional technical support.\nManaging multiple service priorities while maintaining a high level of customer satisfaction.\nTraveling throughout the region to provide onsite technical support, customer training, commissioning assistance, and project support.\nPerforming other duties as assigned.\n\nBenefits of Working With Us\n\nThe anticipated base salary range for this position is $115,000–$122,500 annually. Placement within the range will be based on the candidate’s relevant experience, demonstrated capabilities, qualifications, and geographic location. The upper end of the range is generally reserved for candidates who bring extensive directly relevant experience and demonstrate a high level of proficiency across the key requirements of the role.\nTargeted Bonus (based on company and individual performance).\nMedical/Dental/Vision/Life Insurance\nHSA\n401(K)/ Company Match/ Non-Elective\nGenerous Paid Time Off (PTO)\nTuition Reimbursement\nEmployee Assistance Program (EAP)\nPlum Benefits\n… and more!\n\nPosition Details\n\nFull-Time, Hybrid\nTravel required to our other locations and job sites\nThis position may be based at one of our locations in the Bronx, NY. Some travel between company locations will be required.\n\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nLike What You Read?\n\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer we invite you to apply.","company":"Elevatorcontrols","rawCompany":"elevatorcontrols","city":"Bronx","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-10-17T07:58:37.184Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"47-4021.00","title":"Elevator and Escalator Installers and Repairers","slug":"elevator-and-escalator-installers-and-repairers"},{"code":"17-3024.00","title":"Electro-Mechanical and Mechatronics Technologists and Technicians","slug":"electro-mechanical-and-mechatronics-technologists-and-technicians"}],"industries":[{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Field Engineer III","description":"Technical Support Field Engineer III\n\nRegular Position, Full Time\n\nBronx, NY\n\nIf you are a technically driven professional who enjoys troubleshooting complex systems, solving customer challenges, and working directly in the field, we invite you to explore this opportunity! We are seeking an experienced Technical Support Field Engineer III to join the Technical Support Field Engineer III team at Vantage Elevation. In this role, you will serve as a key technical resource for customers, providing advanced support, commissioning assistance, training, and field service throughout your assigned region.\n\nYou’ll play a hands-on role in delivering quality, safety, and reliability across our operations.\n\nAbout Us\n\nVantage Elevation, LLC is an independent, industry-leading manufacturer of elevator components and systems with a long history of innovation and reliability. Founded in 1899, Vantage employes over 1,000 people across manufacturing sites and offices in the United States, Canada, and the United Kingdom. Through its family of brands, GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions, Vantage supports nearly every electro-mechanical device used in modern elevators. Vantage’s mission is to safely connect people and communities by providing reliable elevator solutions. We support our teams, work closely with our customers, and hold ourselves accountable for quality, safety, and integrity in everything we do.\n\nRequirements\n\nWe are searching for a candidate with:\n\nBachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical discipline preferred.\nMinimum of five (5) years of elevator field service, technical support, commissioning, or related technical experience with a bachelor's degree, or eight (8) years of relevant experience with an associate degree.\nElevator industry experience strongly preferred.\nExperience with elevator controls, machinery, or electromechanical systems highly desirable.\nStrong knowledge of electrical, mechanical, hydraulic, and elevator control systems.\nAbility to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering drawings.\nExcellent troubleshooting, diagnostic, and analytical skills.\nStrong customer service orientation with the ability to communicate technical information clearly to customers and internal teams.\nEffective verbal, written, and interpersonal communication skills.\nStrong organizational skills with the ability to manage multiple priorities and work independently.\nProficiency with Microsoft Office Suite and CRM or service management software.\nValid driver's license with an acceptable driving record.\nAbility and willingness to travel extensively throughout the assigned territory, including occasional overnight travel.\n\nDuties and Responsibilities\n\nA typical day may include:\n\nProviding advanced technical support via phone, email, remote diagnostics, and onsite field service.\nTroubleshooting complex mechanical, electrical, and control system issues involving company products.\nSupporting equipment installations, startup, commissioning, system adjustments, and performance evaluations.\nDiagnosing equipment performance issues and recommending effective corrective actions.\nDocumenting service activities, warranty information, engineering change requests, and customer interactions using company systems.\nDelivering technical training for customers, installers, mechanics, distributors, and internal personnel.\nCollaborating with Engineering, Quality, Product Management, Sales, and Operations teams to identify solutions and improve products and processes.\nEscalating complex technical issues through established channels to ensure timely resolution.\nBuilding strong customer relationships through responsive communication and professional technical support.\nManaging multiple service priorities while maintaining a high level of customer satisfaction.\nTraveling throughout the region to provide onsite technical support, customer training, commissioning assistance, and project support.\nPerforming other duties as assigned.\n\nBenefits of Working With Us\n\nThe anticipated base salary range for this position is $115,000–$122,500 annually. Placement within the range will be based on the candidate’s relevant experience, demonstrated capabilities, qualifications, and geographic location. The upper end of the range is generally reserved for candidates who bring extensive directly relevant experience and demonstrate a high level of proficiency across the key requirements of the role.\nTargeted Bonus (based on company and individual performance).\nMedical/Dental/Vision/Life Insurance\nHSA\n401(K)/ Company Match/ Non-Elective\nGenerous Paid Time Off (PTO)\nTuition Reimbursement\nEmployee Assistance Program (EAP)\nPlum Benefits\n… and more!\n\nPosition Details\n\nFull-Time, Hybrid\nTravel required to our other locations and job sites\nThis position may be based at one of our locations in the Bronx, NY. Some travel between company locations will be required.\n\nVantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\n\nLike What You Read?\n\nIf you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer we invite you to apply.","datePosted":"2026-10-17T07:58:37.184Z","dateModified":"2026-10-17T07:58:37.184Z","hiringOrganization":{"@type":"Organization","name":"Elevatorcontrols","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bronx","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"94a4a98a9525314eebe0dd2f"},"url":"https://jobsearcher.com/jobs/94a4a98a9525314eebe0dd2f"}}