Databrics Service Lead ($50/hr)

We are seeking a Databricks Service Lead to own day-to-day platform operations, customer engagement, and service delivery. This role combines technical leadership with service management, focusing on stabilizing the platform, driving automation, and ensuring high-performance data operations.Key ResponsibilitiesServe as the primary point of contact for customer and stakeholder engagementLead support for priority incidents, escalations, and platform stability initiativesManage end-to-end service delivery, ensuring adherence to SLAs and high availabilityOversee incident, problem, and change management processes to minimize disruptionsDrive automation and optimization of Databricks workflows, job ingestion, and data pipelinesPartner with engineering teams to troubleshoot issues and implement long-term fixesMonitor KPIs, conduct service reviews, and lead root cause analysis and continuous improvement effortsMaintain runbooks, documentation, and knowledge bases to support efficient operationsQualifications8+ years of experience in service management, application support, or IT operationsStrong expertise in AWS, Databricks, PySpark, job orchestration, and ScalaSolid understanding of ITIL practices (incident, problem, change management)Experience with ITSM tools and service delivery frameworksProven ability to manage escalations, improve system reliability, and drive automationStrong analytical, problem-solving, and stakeholder management skillsPreferredITIL v4 or similar certificationExperience with DevOps practices and CI/CD pipelinesFamiliarity with tools such as ServiceNow, Jira Service Management, or RemedyKey TraitsCustomer-focused with strong ownership mindsetProactive, detail-oriented, and solutions-drivenAbility to thrive in fast-paced, high-impact environments