{"schemaVersion":"jobsearcher.job.v1","id":"9437a4cef575d1cdbe54c614","url":"https://jobsearcher.com/jobs/9437a4cef575d1cdbe54c614","canonicalUrl":"https://jobsearcher.com/jobs/9437a4cef575d1cdbe54c614","title":"Technical Support Engineer","description":"Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.\n\nOur mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 110 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.\n\nWe are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal.\n\nThe Role\n\nAs a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and, when that is not possible, translating customer hardships into actionable items for our developer team to fix. Our network services more than 10 billion requests per month, so you will be crucial in debugging the core issues customers experience with custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.\n\nWe’re looking for a self-starter who is communication-focused, with a deep sense of ownership and a team mentality, to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track and reproduce customer issues. You can expect to meet daily to review customer issues, task progress, and solution design.\n\nWhat You'll Do\n\nOwn and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues.\n\nTriage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods.\n\nClearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams.\n\nTranslate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates.\n\nPartner closely with Engineering and other cross-functional teams to ensure customer issues are resolved quickly and escalations are handled with urgency and context.\n\nCreate and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources to improve support quality and consistency.\n\nBuild or improve scripts, tooling, and automation that reduce manual support effort and improve time to resolution.\n\nManage customer account and billing-related support needs, including refunds, credits, and charges in Stripe when appropriate.\n\nParticipate in daily support reviews, team handoffs, and support rotations to ensure strong customer coverage and shared visibility into active issues.\n\nHelp maintain a high-quality customer experience by communicating clearly, taking ownership, and following issues through to resolution.\n\nWhat You'll Bring\n\n1+ years of experience in a technical support role.\n\n1+ year of experience in Blockchain, or equivalent personal project experience.\n\nAdvanced scripting in more than one of the following languages: Python, Go, Ruby, or Bash.\n\nKnowledge of core internet protocols, including DNS, TCP/SSL, and HTTP.\n\nFamiliarity with the Ethereum JSON-RPC specification.\n\nExperience maintaining infrastructure as code using Terraform and preferably Ansible; experience with Salt, Puppet, or Chef is also acceptable.\n\nExpertise in managing Linux hosts.\n\nExperience with proactive alerting and monitoring technologies.\n\nExperience providing technical customer support using troubleshooting methods, CLI tools, and Linux.\n\nAbility to set up software that may be unfamiliar.\n\nThoroughness in debugging and documenting issues for other teams.\n\nAbility to proactively solve complex problems before they affect multiple customers.\n\nA habit of documenting processes and sharing knowledge.\n\nThe Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.\n\nDuring the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter.\n\nWe at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\n\nCompensation Range: $69.5K - $87.5K","company":"Quicknode","rawCompany":"quicknode","city":"Hallandale Beach","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-03T17:12:26.997Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.\n\nOur mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 110 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.\n\nWe are a global remote company with offices in Fort Lauderdale, FL and Lisbon, Portugal.\n\nThe Role\n\nAs a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and, when that is not possible, translating customer hardships into actionable items for our developer team to fix. Our network services more than 10 billion requests per month, so you will be crucial in debugging the core issues customers experience with custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.\n\nWe’re looking for a self-starter who is communication-focused, with a deep sense of ownership and a team mentality, to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track and reproduce customer issues. You can expect to meet daily to review customer issues, task progress, and solution design.\n\nWhat You'll Do\n\nOwn and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues.\n\nTriage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods.\n\nClearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams.\n\nTranslate recurring customer issues into actionable improvements, including bug reports, product feedback, internal tooling needs, and support process updates.\n\nPartner closely with Engineering and other cross-functional teams to ensure customer issues are resolved quickly and escalations are handled with urgency and context.\n\nCreate and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources to improve support quality and consistency.\n\nBuild or improve scripts, tooling, and automation that reduce manual support effort and improve time to resolution.\n\nManage customer account and billing-related support needs, including refunds, credits, and charges in Stripe when appropriate.\n\nParticipate in daily support reviews, team handoffs, and support rotations to ensure strong customer coverage and shared visibility into active issues.\n\nHelp maintain a high-quality customer experience by communicating clearly, taking ownership, and following issues through to resolution.\n\nWhat You'll Bring\n\n1+ years of experience in a technical support role.\n\n1+ year of experience in Blockchain, or equivalent personal project experience.\n\nAdvanced scripting in more than one of the following languages: Python, Go, Ruby, or Bash.\n\nKnowledge of core internet protocols, including DNS, TCP/SSL, and HTTP.\n\nFamiliarity with the Ethereum JSON-RPC specification.\n\nExperience maintaining infrastructure as code using Terraform and preferably Ansible; experience with Salt, Puppet, or Chef is also acceptable.\n\nExpertise in managing Linux hosts.\n\nExperience with proactive alerting and monitoring technologies.\n\nExperience providing technical customer support using troubleshooting methods, CLI tools, and Linux.\n\nAbility to set up software that may be unfamiliar.\n\nThoroughness in debugging and documenting issues for other teams.\n\nAbility to proactively solve complex problems before they affect multiple customers.\n\nA habit of documenting processes and sharing knowledge.\n\nThe Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.\n\nDuring the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter.\n\nWe at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\n\nCompensation Range: $69.5K - $87.5K","datePosted":"2026-08-03T17:12:26.997Z","dateModified":"2026-08-03T17:12:26.997Z","hiringOrganization":{"@type":"Organization","name":"Quicknode","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hallandale Beach","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9437a4cef575d1cdbe54c614"},"url":"https://jobsearcher.com/jobs/9437a4cef575d1cdbe54c614"}}