{"schemaVersion":"jobsearcher.job.v1","id":"9428776e2c287ec881b74dba","url":"https://jobsearcher.com/jobs/9428776e2c287ec881b74dba","canonicalUrl":"https://jobsearcher.com/jobs/9428776e2c287ec881b74dba","title":"Technical Account Manager - Dell server experience","description":"Technical Account Manager (NERC Resident)\nLocation: Lawrence Berkeley National Laboratory\nHours: Standard business hours (8:00 AM – 5:00 PM), with occasional evening or weekend work as required\nPosition Overview\nThe Technical Account Manager (TAM) will serve as an on-site technical liaison at Lawrence Berkeley National Laboratory, responsible for managing the uptime, performance, and incident resolution of Dell server infrastructure. Acting as the primary technical advocate and point of contact, the TAM ensures operational excellence, proactive issue management, and customer satisfaction.\nThis position operates within a collaborative team environment, partnering closely with three peer TAMs to support mission-critical infrastructure and uphold the highest standards of system availability.\nSalary: 140-150K (pending experience)\nKey Responsibilities\nServe as the on-site technical owner for Dell infrastructure, supporting warranty service activities and resolving IT incidents on managed assets.\nProactively identify and mitigate potential system issues to ensure high availability and performance.\nPerform diagnostic evaluations and hardware repairs as required.\nSupport the dispatch, delivery, installation, and return of parts.\nDeliver and assist with software updates (Applications, Firmware, BIOS, Drivers, and Diagnostics).\nMaintain and manage incident tickets—open, update, monitor, report, and close as needed.\nProvide input to the Lead TAM regarding account status, service activities, lifecycle management, and recommendations for risk mitigation.\nAct as the voice for technical issues to customer leadership and supervisors, ensuring clear communication and timely resolution.\nSupport Dell hardware infrastructure integrated with the VAST storage solution.\nRequirements\nStrong experience with Dell server platforms and enterprise hardware support.\nSolid Linux administration and troubleshooting background.\nProven leadership, communication, and customer-facing skills.\nExperience in incident ownership, service delivery, or account management roles within an enterprise IT environment.\nAbility to work effectively in a collaborative, high-availability team supporting 24x7x365 operations.\nWillingness to occasionally work nights or weekends for planned maintenance or urgent issues.\nPreferred Experience\nPrior experience in a Technical Account Manager (TAM) or similar role supporting enterprise environments.\nFamiliarity with VAST storage solutions (training access will be provided).\nBackground in data center or research lab environments is a plus\nBenefits\nOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.\nABOUT PGTEK:\nPGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.\nEOE, including disability/veterans","company":"Pgtek","rawCompany":"pgtek","city":"Berkeley","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:46:29.347Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager - Dell server experience","description":"Technical Account Manager (NERC Resident)\nLocation: Lawrence Berkeley National Laboratory\nHours: Standard business hours (8:00 AM – 5:00 PM), with occasional evening or weekend work as required\nPosition Overview\nThe Technical Account Manager (TAM) will serve as an on-site technical liaison at Lawrence Berkeley National Laboratory, responsible for managing the uptime, performance, and incident resolution of Dell server infrastructure. Acting as the primary technical advocate and point of contact, the TAM ensures operational excellence, proactive issue management, and customer satisfaction.\nThis position operates within a collaborative team environment, partnering closely with three peer TAMs to support mission-critical infrastructure and uphold the highest standards of system availability.\nSalary: 140-150K (pending experience)\nKey Responsibilities\nServe as the on-site technical owner for Dell infrastructure, supporting warranty service activities and resolving IT incidents on managed assets.\nProactively identify and mitigate potential system issues to ensure high availability and performance.\nPerform diagnostic evaluations and hardware repairs as required.\nSupport the dispatch, delivery, installation, and return of parts.\nDeliver and assist with software updates (Applications, Firmware, BIOS, Drivers, and Diagnostics).\nMaintain and manage incident tickets—open, update, monitor, report, and close as needed.\nProvide input to the Lead TAM regarding account status, service activities, lifecycle management, and recommendations for risk mitigation.\nAct as the voice for technical issues to customer leadership and supervisors, ensuring clear communication and timely resolution.\nSupport Dell hardware infrastructure integrated with the VAST storage solution.\nRequirements\nStrong experience with Dell server platforms and enterprise hardware support.\nSolid Linux administration and troubleshooting background.\nProven leadership, communication, and customer-facing skills.\nExperience in incident ownership, service delivery, or account management roles within an enterprise IT environment.\nAbility to work effectively in a collaborative, high-availability team supporting 24x7x365 operations.\nWillingness to occasionally work nights or weekends for planned maintenance or urgent issues.\nPreferred Experience\nPrior experience in a Technical Account Manager (TAM) or similar role supporting enterprise environments.\nFamiliarity with VAST storage solutions (training access will be provided).\nBackground in data center or research lab environments is a plus\nBenefits\nOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.\nABOUT PGTEK:\nPGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.\nEOE, including disability/veterans","datePosted":"2026-04-12T17:46:29.347Z","dateModified":"2026-04-12T17:46:29.347Z","hiringOrganization":{"@type":"Organization","name":"Pgtek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berkeley","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9428776e2c287ec881b74dba"},"url":"https://jobsearcher.com/jobs/9428776e2c287ec881b74dba"}}