{"schemaVersion":"jobsearcher.job.v1","id":"9412e11e18b0973b35390b99","url":"https://jobsearcher.com/jobs/9412e11e18b0973b35390b99","canonicalUrl":"https://jobsearcher.com/jobs/9412e11e18b0973b35390b99","title":"Technical Support","description":"mode of working - Hybrid\nResponsibilities for this role:\nShadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned.\nAuthor documentation to ensure effective transition of knowledge.\nPerform impact analyses on production fixes and enhancements to establish priorities.\nProvide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.\nWork with vendors to hold them accountable for quality and timely deliverables.\nProvide input to training and documentation materials regarding latest technical and functional design changes.\nReview the system test approach and conditions used as the basis for detailed test scenarios.\nCoordinate product design reviews to verify that design meets quality standards and functional/technical requirements.\nCoordinate enhancements to products.\nConfirm that technical architecture will support all changes required by product enhancements.\nEffectively lead product tests and trials.\nAnticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.\nApply specific expertise to ensure that products meet defined customer objectives.\nRequired qualifications:\nStrong written and verbal communication skills\nCustomer service focus and always willing to go the extra mile to serve clients and partners\nTechnically savvy and able to troubleshoot applications and server issues\nPreferred qualifications:\nPossession of an associate or bachelor’s degree\nAt least three (3) years supporting applications; preferably with some application scripting or programming experience\nJob Type: Contract\nPay: $30.00 - $50.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nLucity: 1 year (Preferred)\nWork Location: On the road","company":"Devcare Solutions","rawCompany":"devcare solutions","city":"Columbus","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-09T13:31:55.324Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"mode of working - Hybrid\nResponsibilities for this role:\nShadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned.\nAuthor documentation to ensure effective transition of knowledge.\nPerform impact analyses on production fixes and enhancements to establish priorities.\nProvide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.\nWork with vendors to hold them accountable for quality and timely deliverables.\nProvide input to training and documentation materials regarding latest technical and functional design changes.\nReview the system test approach and conditions used as the basis for detailed test scenarios.\nCoordinate product design reviews to verify that design meets quality standards and functional/technical requirements.\nCoordinate enhancements to products.\nConfirm that technical architecture will support all changes required by product enhancements.\nEffectively lead product tests and trials.\nAnticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.\nApply specific expertise to ensure that products meet defined customer objectives.\nRequired qualifications:\nStrong written and verbal communication skills\nCustomer service focus and always willing to go the extra mile to serve clients and partners\nTechnically savvy and able to troubleshoot applications and server issues\nPreferred qualifications:\nPossession of an associate or bachelor’s degree\nAt least three (3) years supporting applications; preferably with some application scripting or programming experience\nJob Type: Contract\nPay: $30.00 - $50.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nLucity: 1 year (Preferred)\nWork Location: On the road","datePosted":"2026-08-09T13:31:55.324Z","dateModified":"2026-08-09T13:31:55.324Z","hiringOrganization":{"@type":"Organization","name":"Devcare Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9412e11e18b0973b35390b99"},"url":"https://jobsearcher.com/jobs/9412e11e18b0973b35390b99"}}