{"schemaVersion":"jobsearcher.job.v1","id":"93c65a25043b5455e7ee00fa","url":"https://jobsearcher.com/jobs/93c65a25043b5455e7ee00fa","canonicalUrl":"https://jobsearcher.com/jobs/93c65a25043b5455e7ee00fa","title":"Temporary Remote Customer Service Representative","description":"Remote CAT (Catastrophe) Customer Service Representative ($15/hr | Flexible Scheduling | Seasonal Opportunities)\nWhen severe weather impacts communities, customers need support quickly. As a CAT Customer Service Representative, you will play an important role in helping individuals begin the claims process with compassion, accuracy, and professionalism.\nCompany Overview:\nFirst Call Claims Solutions, a QRM Company, is a leading inbound claims call center with over 25 years of experience supporting companies nationwide. During catastrophe events, we provide critical customer support by helping policyholders begin the claims process when they need assistance most.\nAbout the Role:\nThe CAT Customer Service Representative is a temporary, on-call position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally.\nYou will provide customer support, utilize client claims systems, and help create a positive customer experience during challenging situations.\nKey Responsibilities:\nDeliver prompt, accurate, and courteous customer service\nDemonstrate empathy and professionalism while assisting customers through the claims process\nCollect, document, and update claim information accurately\nFollow client-specific handling instructions and procedures\nUtilize call scripting to ensure consistency, efficiency, and compliance during customer interactions\nWhat We Offer:\n$15/hour\nRemote work from an approved state\nFlexible scheduling - select shifts based on your availability and business needs\nOpportunity to return during future catastrophe events and high-volume claim seasons\nA chance to make a meaningful impact by supporting customers during difficult times\nNo prior claims experience required - training and support are provided.\nScheduling Details:\nThis is a temporary, on-call position. Shift availability varies based on catastrophe events, business needs, and your availability. Because this role supports catastrophe response, periods without available shifts may occur.\nWeekly schedules are posted in advance and include weekday, evening, and weekend shifts based on business needs.\nEmployees select available shifts based on their schedule (minimum shift length 2 hours)\nOperations run 24/7/365, including holidays\nExtended periods without available shifts may occur due to the nature of this role\nRemote Work Requirements:\nWindows 11 computer with 8GB+ RAM (Chromebooks, macOS, and Linux devices are not supported)\nPrivate, secure internet connection (Ethernet connection recommended)\nNo public Wi-Fi, VPNs, or cellular-based internet connections\nPersonal cell phone (headset recommended)\nQualifications:\n18 years or older\nHigh school diploma or GED\nExcellent written and verbal communication skills\nTyping speed of 40+ WPM\nBasic knowledge of Microsoft Office Suite (Excel, Word, Outlook)\nBasic understanding of Windows operating systems\nReliable, punctual, and able to self-manage\nAbility to multitask and work effectively in a fast-paced environment\nMust be authorized to work in the U.S. without sponsorship\nPreferred Characteristics:\nHighly motivated, energetic, and customer-focused\nPositive, confident, and adaptable\nComfortable supporting customers during high-pressure situations\nApproved Remote Work States:\nApplicants must reside in one of the following approved states: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI\n#LI-Remote","company":"First Call Claims Solutions","rawCompany":"first call claims solutions","isRemote":true,"isActive":false,"createdAt":"2026-05-06T08:47:01.009Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Temporary Remote Customer Service Representative","description":"Remote CAT (Catastrophe) Customer Service Representative ($15/hr | Flexible Scheduling | Seasonal Opportunities)\nWhen severe weather impacts communities, customers need support quickly. As a CAT Customer Service Representative, you will play an important role in helping individuals begin the claims process with compassion, accuracy, and professionalism.\nCompany Overview:\nFirst Call Claims Solutions, a QRM Company, is a leading inbound claims call center with over 25 years of experience supporting companies nationwide. During catastrophe events, we provide critical customer support by helping policyholders begin the claims process when they need assistance most.\nAbout the Role:\nThe CAT Customer Service Representative is a temporary, on-call position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally.\nYou will provide customer support, utilize client claims systems, and help create a positive customer experience during challenging situations.\nKey Responsibilities:\nDeliver prompt, accurate, and courteous customer service\nDemonstrate empathy and professionalism while assisting customers through the claims process\nCollect, document, and update claim information accurately\nFollow client-specific handling instructions and procedures\nUtilize call scripting to ensure consistency, efficiency, and compliance during customer interactions\nWhat We Offer:\n$15/hour\nRemote work from an approved state\nFlexible scheduling - select shifts based on your availability and business needs\nOpportunity to return during future catastrophe events and high-volume claim seasons\nA chance to make a meaningful impact by supporting customers during difficult times\nNo prior claims experience required - training and support are provided.\nScheduling Details:\nThis is a temporary, on-call position. Shift availability varies based on catastrophe events, business needs, and your availability. Because this role supports catastrophe response, periods without available shifts may occur.\nWeekly schedules are posted in advance and include weekday, evening, and weekend shifts based on business needs.\nEmployees select available shifts based on their schedule (minimum shift length 2 hours)\nOperations run 24/7/365, including holidays\nExtended periods without available shifts may occur due to the nature of this role\nRemote Work Requirements:\nWindows 11 computer with 8GB+ RAM (Chromebooks, macOS, and Linux devices are not supported)\nPrivate, secure internet connection (Ethernet connection recommended)\nNo public Wi-Fi, VPNs, or cellular-based internet connections\nPersonal cell phone (headset recommended)\nQualifications:\n18 years or older\nHigh school diploma or GED\nExcellent written and verbal communication skills\nTyping speed of 40+ WPM\nBasic knowledge of Microsoft Office Suite (Excel, Word, Outlook)\nBasic understanding of Windows operating systems\nReliable, punctual, and able to self-manage\nAbility to multitask and work effectively in a fast-paced environment\nMust be authorized to work in the U.S. without sponsorship\nPreferred Characteristics:\nHighly motivated, energetic, and customer-focused\nPositive, confident, and adaptable\nComfortable supporting customers during high-pressure situations\nApproved Remote Work States:\nApplicants must reside in one of the following approved states: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI\n#LI-Remote","datePosted":"2026-05-06T08:47:01.009Z","dateModified":"2026-05-06T08:47:01.009Z","hiringOrganization":{"@type":"Organization","name":"First Call Claims Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"93c65a25043b5455e7ee00fa"},"url":"https://jobsearcher.com/jobs/93c65a25043b5455e7ee00fa"}}