Customer Success Engineer

We're looking for a Customer Success Engineer who is obsessed with making our customers’ software secure. You will be the technical bridge between our customers and our security and engineering teams. This isn't a traditional customer success role where you just close tickets. You are a security success engineer, a trusted advisor for all things application security. You'll manage the onboarding lifecycle, answer deep technical questions, and ensure our customers are getting maximum value from Casco.What You'll Actually DoOwn the Onboarding Journey: You will guide new customers from "signed contract" to "fully operational," ensuring their first and every future pentest experience is seamlessManage Concurrent Engagements: You're always staying on top of multiple customer requests, deployments, and feedback loops simultaneously. You ensure nothing falls through the cracksBe the Security Expert: Customers will ask complex security questions. You need to answer them with confidence, explaining how our agents interact with their infrastructure and helping them interpret findingsTriage and Troubleshoot: You are the first line of defense for technical FAQs. You'll solve problems directly when you can and know exactly when to escalate to the core engineering teamAdvocate for the Customer: You'll gather feedback from the field and work directly with our product and engineering teams to shape the future of the platformWhat We're Looking ForMust-HavesSecurity Mindset: You don't just know what "XSS" or "RCE" stands for. You understand the implications. You have a strong foundation in security principles and can speak the language of offensive security engineersProject Management: You thrive in chaos and can organize it. You have a proven track record of managing multiple stakeholders and complex timelines without losing your coolTechnical Proficiency: You are comfortable reading documentation, understanding API integrations, and troubleshooting software issues. You might not write the code, but you can definitely read the logsExcellent Communication: You can explain complex security concepts to a CTO, a CISO, and a non-technical stakeholder in the same meetingStartup Grittiness: You're ready to use AI to build automation where none exists and adapt quickly as demand scalesNice-to-HaveSecurity Certifications: Bonus points for CompTIA Security+, CEH, GSEC, or similarExperience with AI/LLMs: You've automated away tactical work with AI, so you can focus on more strategic workPrevious CS/Sales Engineering Experience: You've done this before in a B2B SaaS environment