{"schemaVersion":"jobsearcher.job.v1","id":"93991df0c62e983b9aa3e17c","url":"https://jobsearcher.com/jobs/93991df0c62e983b9aa3e17c","canonicalUrl":"https://jobsearcher.com/jobs/93991df0c62e983b9aa3e17c","title":"Technical Account Manager (MSP) – Infrastructure, Cloud & Projects","description":"*About the Role*\n\nCloudavize is seeking a consultative and technically capable *Technical Account Manager (MSP)* to serve as a trusted technical point of contact for a portfolio of business clients.\n\nThis role combines client-facing technical account management with hands-on project engineering and infrastructure implementation. Rather than focusing primarily on day-to-day help desk support, your focus will be on understanding client environments, identifying technology risks and improvement opportunities, scoping infrastructure projects, and helping coordinate the successful delivery of cloud, networking, systems, security, and business continuity initiatives.\n\nYou will work directly with client business leaders and technical contacts, as well as Cloudavize’s account managers, project specialists, and service delivery teams. You will help ensure that client needs are translated into practical recommendations, accurately scoped projects, clear communication, and successful technical outcomes.\n\nThe ideal candidate can move comfortably between conducting a client technology review, explaining infrastructure risks to business leadership, helping scope a Microsoft 365 migration, coordinating an implementation project, and assisting with complex network or systems configurations.\n\nThis is a *full-time, in-person role based in Dallas, Texas*. The position will involve regular collaboration with the Cloudavize team in person and travel to local client sites for meetings, assessments, project deployments, and cutovers as needed.\n\nKey Responsibilities1. Technical Account Management & Client Advisory\n\n* *Client Account and Technology Reviews:* Prepare for and participate in regular account and technology reviews with client stakeholders, presenting infrastructure health, service trends, risk findings, project updates, and recommended technical priorities.\n* *Technology Improvement Planning:* Develop and maintain practical technology improvement plans covering hardware lifecycle management, cloud adoption, cybersecurity, backup and disaster recovery, business continuity, and infrastructure modernization.\n* *Prioritization and Planning Support:* Help clients evaluate and prioritize technology initiatives based on business needs, operational risk, timing, budget considerations, and available resources.\n* *Security and Best Practice Alignment:* Review client environments for security, reliability, compliance, and continuity risks. Recommend appropriately scoped remediation projects based on recognized security practices and client requirements.\n* *Vendor and Solution Guidance:* Support clients in evaluating third-party line-of-business applications, internet and connectivity providers, VoIP solutions, cloud services, productivity tools, and other technology solutions.\n* *Technical Communication:* Translate technical issues, project requirements, and service recommendations into clear, practical business language for technical and non-technical stakeholders.\n* *Escalation Coordination:* Serve as a technical point of escalation for significant service issues, recurring technical problems, and client concerns. Coordinate with internal teams to ensure issues are appropriately addressed and communicated.\n\n2. Project Engineering & Infrastructure Implementation\n\n* *Cloud and Modern Workplace Deployments:* Lead or support migrations and rollouts across Microsoft 365, including Exchange Online, SharePoint and OneDrive, Teams Phone, Microsoft Intune, identity management, and Microsoft Entra ID.\n* *Cloud Infrastructure Projects:* Assist with the design, implementation, and support of Azure cloud environments and other cloud-based infrastructure solutions.\n* *Network and Perimeter Implementations:* Stage, configure, and deploy firewalls, managed switches, VLAN segmentation, site-to-site VPNs, wireless networks, and related network infrastructure.\n* *System Modernization and Server Upgrades:* Execute or support server virtualization, Active Directory and Microsoft Entra ID configurations, storage implementations, operating system upgrades, and infrastructure lifecycle replacements.\n* *Backup and Disaster Recovery:* Implement and validate backup solutions, replication routines, recovery procedures, and business continuity documentation.\n* *Security Tooling Rollouts:* Deploy and configure endpoint security, EDR/MDR platforms, multifactor authentication, single sign-on, email security, vulnerability management, and automated patching solutions.\n* *Technical Staging and Cutover Execution:* Perform pre-implementation testing, technical staging, cutover activities, and post-project validation to reduce downtime and ensure a successful transition.\n* *Documentation:* Maintain accurate project documentation, network diagrams, system information, configurations, and operating procedures in the appropriate Cloudavize documentation platforms.\n\n3. Cross-Functional Account & Service Collaboration\n\n* *Partner with Account Managers:* Collaborate on account strategies, client relationship health, upcoming technology initiatives, lifecycle planning, and proposal development.\n* *Support Project Scoping:* Work with project specialists and engineering resources to define statements of work, estimate labor requirements, identify dependencies, and establish realistic project milestones.\n* *Coordinate with Service Delivery Teams:* Ensure completed projects are properly transitioned to the service delivery and support teams, including updated documentation, architectural diagrams, configurations, and standard operating procedures.\n* *Monitor Project and Account Alignment:* Help ensure that project work remains aligned with the approved scope, client expectations, technical requirements, and operational standards.\n* *Identify Recurring Issues:* Review recurring support concerns, technical debt, and infrastructure trends across assigned client accounts and recommend appropriate improvement initiatives.\n* *Contribute to Process Improvement:* Participate in internal service, account, and project review meetings to improve technical standards, documentation, communication, and delivery processes.\n\nWhat Success Looks Like\n\n* *Trusted Technical Relationship:* Client stakeholders view you as a dependable technical resource who understands their environment, communicates clearly, and provides practical recommendations.\n* *Effective Client Communication:* Technical risks, project requirements, service issues, and recommendations are communicated clearly to both technical and non-technical stakeholders.\n* *Well-Scoped Projects:* Project teams receive accurate requirements, assumptions, dependencies, technical details, and client expectations before implementation begins.\n* *Successful Project Delivery:* Cloud migrations, network implementations, security rollouts, and infrastructure projects are completed on schedule, within scope, and with minimal business disruption.\n* *Clean Operational Handoffs:* Service delivery teams receive complete and accurate documentation following project deployments, helping reduce post-cutover issues and support escalations.\n* *Proactive Account Management:* Clients receive timely recommendations regarding technology lifecycle, security, reliability, and infrastructure improvements.\n* *Strong Client Satisfaction:* Effective collaboration with account managers, project teams, and service delivery leads contributes to high client satisfaction and long-term account relationships.\n* *Strong In-Person Collaboration:* You contribute actively to Cloudavize’s in-person team environment and build productive working relationships with colleagues and local clients.\n\nQualificationsRequired\n\n* *Experience:* 3–6+ years of progressive experience in an MSP, IT consulting firm, systems engineering, or technical services environment, with demonstrable experience in infrastructure implementation and technical project delivery.\n* *Client-Facing Communication:* Strong English verbal and written communication skills with the ability to communicate effectively with business owners, executives, technical contacts, and internal teams.\n* *Technical Proficiency:* Hands-on experience implementing and supporting solutions across several of the following areas:\n* Microsoft 365 and Exchange Online\n* Microsoft Entra ID and Active Directory\n* Microsoft Intune and endpoint management\n* Azure cloud infrastructure\n* Windows Server and virtualization\n* Firewalls, switches, VLANs, VPNs, and wireless networking\n* Backup and disaster recovery platforms\n* Endpoint security, MFA, SSO, email security, and patch management\n* *Project Coordination:* Ability to manage multiple technical priorities, coordinate with internal teams, track dependencies, and support projects through completion.\n* *Problem-Solving:* Strong analytical skills and the ability to assess technical environments, identify risks, and recommend practical solutions.\n* *Documentation Discipline:* Ability to create and maintain accurate network diagrams, system documentation, project notes, and standard operating procedures.\n* *Location:* Must be located in or able to reliably commute to Dallas, Texas.\n* *In-Person Availability:* Must be available to work full-time, in person, during regular business hours.\n* *Local Travel:* Must be willing to travel to client sites in the Dallas area for meetings, assessments, implementations, and project cutovers as needed.\n* *Transportation:* Must have reliable transportation for local client visits.\n\nPreferred\n\n* Previous experience as a Technical Account Manager, Systems Engineer, Senior Support Engineer, or Project Engineer within an MSP.\n* Experience participating in client account reviews, technology reviews, or quarterly business reviews.\n* Experience scoping technical projects and contributing to statements of work and proposals.\n* Hands-on familiarity with MSP tools, including PSA/RMM platforms and IT documentation tools such as IT Glue.\n* Experience with Cisco, Ubiquiti UniFi, Fortinet, SD-WAN, Hyper-V, VMware, Synology, or similar technologies.\n* Relevant certifications such as Microsoft certifications, AZ-104, MS-102, CCNA, CompTIA Network+, CompTIA Security+, or ITIL Foundation.\n* Familiarity with security frameworks and compliance standards such as NIST, CIS, HIPAA, PCI DSS, SOC 2, or CMMC.\n\nWhy Join Cloudavize?\n\n* Work directly with Dallas-area businesses and help implement practical, high-impact technology solutions.\n* Build strong relationships with client leadership and technical stakeholders.\n* Combine client-facing technical advisory work with hands-on infrastructure and cloud projects.\n* Collaborate closely with an in-person team of account managers, project specialists, and service delivery engineers.\n* Contribute to meaningful improvements in client security, reliability, productivity, and operational efficiency.\n* Develop your career toward Senior Technical Account Management, Solutions Architecture, or Engineering Leadership.\n\nWhat Sets Us Apart?\n\nWe believe in creating an environment where team members can thrive both professionally and personally:\n\n* *Performance-Based Rewards:* Monthly profit sharing and bonuses for high-performing team members.\n* *Continuous Learning:* Company-paid certifications and technical training to support your professional development.\n* *Collaborative Environment:* Work with a team that values your input, respects your expertise, and supports your success.\n* *Local Team Culture:* Build strong professional relationships through daily in-person collaboration with the Cloudavize team.\n* *Client Impact:* Work directly with local businesses and see the results of your technical recommendations and project work.\n\n*Compensation & Benefits:*\n\n* Competitive base salary: *$70,000–$80,000 / year*\n* 401(k) and 401(k) matching\n* Paid time off and parental leave\n* Professional development assistance, we pay for certifications\n* Retirement plan\n\nLocation Requirements\n\n* Ability to commute to *Dallas, TX* (required)\n\nJob Type: Full-time\n\nPay: $70,000.00 - $80,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Paid time off\n* Parental leave\n* Professional development assistance\n* Retirement plan\n\nApplication Question(s):\n* How do you handle situations where a client’s request is important to them but cannot be completed immediately?\n* What would make a client feel that their MSP Account Manager is a trusted partner rather than simply a vendor contact?\n* What interests you about supporting clients in an MSP environment, where each client may have different needs, priorities, and communication styles?\n* In your own words, what do you believe clients expect from an MSP beyond fixing technical problems?\n* How would you build trust with a new MSP client who has had poor experiences with previous IT providers?\n* An MSP client says, “I only hear from your team when something goes wrong.” How would you respond?\n* How would you handle a client who is frustrated with a recurring issue but does not fully understand the technical explanation?\n* What does proactive communication look like to you in a client-facing role?\n* How would you adapt your communication when speaking with:\n- A business owner concerned about cost\n- An operations leader focused on downtime\n- A nontechnical employee who is frustrated\n- An IT-savvy stakeholder who wants more detail\n* What would you do if a client asked you a technical question that you could not answer confidently in the moment?\n* How do you stay organized when you are responsible for multiple clients, follow-ups, requests, and internal stakeholders?\n* What does “taking ownership” of a client issue mean to you, even when another team is responsible for the technical resolution?\n\nWork Location: In person","company":"Cloudavize","rawCompany":"cloudavize","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-25T12:43:24.292Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager (MSP) – Infrastructure, Cloud & Projects","description":"*About the Role*\n\nCloudavize is seeking a consultative and technically capable *Technical Account Manager (MSP)* to serve as a trusted technical point of contact for a portfolio of business clients.\n\nThis role combines client-facing technical account management with hands-on project engineering and infrastructure implementation. Rather than focusing primarily on day-to-day help desk support, your focus will be on understanding client environments, identifying technology risks and improvement opportunities, scoping infrastructure projects, and helping coordinate the successful delivery of cloud, networking, systems, security, and business continuity initiatives.\n\nYou will work directly with client business leaders and technical contacts, as well as Cloudavize’s account managers, project specialists, and service delivery teams. You will help ensure that client needs are translated into practical recommendations, accurately scoped projects, clear communication, and successful technical outcomes.\n\nThe ideal candidate can move comfortably between conducting a client technology review, explaining infrastructure risks to business leadership, helping scope a Microsoft 365 migration, coordinating an implementation project, and assisting with complex network or systems configurations.\n\nThis is a *full-time, in-person role based in Dallas, Texas*. The position will involve regular collaboration with the Cloudavize team in person and travel to local client sites for meetings, assessments, project deployments, and cutovers as needed.\n\nKey Responsibilities1. Technical Account Management & Client Advisory\n\n* *Client Account and Technology Reviews:* Prepare for and participate in regular account and technology reviews with client stakeholders, presenting infrastructure health, service trends, risk findings, project updates, and recommended technical priorities.\n* *Technology Improvement Planning:* Develop and maintain practical technology improvement plans covering hardware lifecycle management, cloud adoption, cybersecurity, backup and disaster recovery, business continuity, and infrastructure modernization.\n* *Prioritization and Planning Support:* Help clients evaluate and prioritize technology initiatives based on business needs, operational risk, timing, budget considerations, and available resources.\n* *Security and Best Practice Alignment:* Review client environments for security, reliability, compliance, and continuity risks. Recommend appropriately scoped remediation projects based on recognized security practices and client requirements.\n* *Vendor and Solution Guidance:* Support clients in evaluating third-party line-of-business applications, internet and connectivity providers, VoIP solutions, cloud services, productivity tools, and other technology solutions.\n* *Technical Communication:* Translate technical issues, project requirements, and service recommendations into clear, practical business language for technical and non-technical stakeholders.\n* *Escalation Coordination:* Serve as a technical point of escalation for significant service issues, recurring technical problems, and client concerns. Coordinate with internal teams to ensure issues are appropriately addressed and communicated.\n\n2. Project Engineering & Infrastructure Implementation\n\n* *Cloud and Modern Workplace Deployments:* Lead or support migrations and rollouts across Microsoft 365, including Exchange Online, SharePoint and OneDrive, Teams Phone, Microsoft Intune, identity management, and Microsoft Entra ID.\n* *Cloud Infrastructure Projects:* Assist with the design, implementation, and support of Azure cloud environments and other cloud-based infrastructure solutions.\n* *Network and Perimeter Implementations:* Stage, configure, and deploy firewalls, managed switches, VLAN segmentation, site-to-site VPNs, wireless networks, and related network infrastructure.\n* *System Modernization and Server Upgrades:* Execute or support server virtualization, Active Directory and Microsoft Entra ID configurations, storage implementations, operating system upgrades, and infrastructure lifecycle replacements.\n* *Backup and Disaster Recovery:* Implement and validate backup solutions, replication routines, recovery procedures, and business continuity documentation.\n* *Security Tooling Rollouts:* Deploy and configure endpoint security, EDR/MDR platforms, multifactor authentication, single sign-on, email security, vulnerability management, and automated patching solutions.\n* *Technical Staging and Cutover Execution:* Perform pre-implementation testing, technical staging, cutover activities, and post-project validation to reduce downtime and ensure a successful transition.\n* *Documentation:* Maintain accurate project documentation, network diagrams, system information, configurations, and operating procedures in the appropriate Cloudavize documentation platforms.\n\n3. Cross-Functional Account & Service Collaboration\n\n* *Partner with Account Managers:* Collaborate on account strategies, client relationship health, upcoming technology initiatives, lifecycle planning, and proposal development.\n* *Support Project Scoping:* Work with project specialists and engineering resources to define statements of work, estimate labor requirements, identify dependencies, and establish realistic project milestones.\n* *Coordinate with Service Delivery Teams:* Ensure completed projects are properly transitioned to the service delivery and support teams, including updated documentation, architectural diagrams, configurations, and standard operating procedures.\n* *Monitor Project and Account Alignment:* Help ensure that project work remains aligned with the approved scope, client expectations, technical requirements, and operational standards.\n* *Identify Recurring Issues:* Review recurring support concerns, technical debt, and infrastructure trends across assigned client accounts and recommend appropriate improvement initiatives.\n* *Contribute to Process Improvement:* Participate in internal service, account, and project review meetings to improve technical standards, documentation, communication, and delivery processes.\n\nWhat Success Looks Like\n\n* *Trusted Technical Relationship:* Client stakeholders view you as a dependable technical resource who understands their environment, communicates clearly, and provides practical recommendations.\n* *Effective Client Communication:* Technical risks, project requirements, service issues, and recommendations are communicated clearly to both technical and non-technical stakeholders.\n* *Well-Scoped Projects:* Project teams receive accurate requirements, assumptions, dependencies, technical details, and client expectations before implementation begins.\n* *Successful Project Delivery:* Cloud migrations, network implementations, security rollouts, and infrastructure projects are completed on schedule, within scope, and with minimal business disruption.\n* *Clean Operational Handoffs:* Service delivery teams receive complete and accurate documentation following project deployments, helping reduce post-cutover issues and support escalations.\n* *Proactive Account Management:* Clients receive timely recommendations regarding technology lifecycle, security, reliability, and infrastructure improvements.\n* *Strong Client Satisfaction:* Effective collaboration with account managers, project teams, and service delivery leads contributes to high client satisfaction and long-term account relationships.\n* *Strong In-Person Collaboration:* You contribute actively to Cloudavize’s in-person team environment and build productive working relationships with colleagues and local clients.\n\nQualificationsRequired\n\n* *Experience:* 3–6+ years of progressive experience in an MSP, IT consulting firm, systems engineering, or technical services environment, with demonstrable experience in infrastructure implementation and technical project delivery.\n* *Client-Facing Communication:* Strong English verbal and written communication skills with the ability to communicate effectively with business owners, executives, technical contacts, and internal teams.\n* *Technical Proficiency:* Hands-on experience implementing and supporting solutions across several of the following areas:\n* Microsoft 365 and Exchange Online\n* Microsoft Entra ID and Active Directory\n* Microsoft Intune and endpoint management\n* Azure cloud infrastructure\n* Windows Server and virtualization\n* Firewalls, switches, VLANs, VPNs, and wireless networking\n* Backup and disaster recovery platforms\n* Endpoint security, MFA, SSO, email security, and patch management\n* *Project Coordination:* Ability to manage multiple technical priorities, coordinate with internal teams, track dependencies, and support projects through completion.\n* *Problem-Solving:* Strong analytical skills and the ability to assess technical environments, identify risks, and recommend practical solutions.\n* *Documentation Discipline:* Ability to create and maintain accurate network diagrams, system documentation, project notes, and standard operating procedures.\n* *Location:* Must be located in or able to reliably commute to Dallas, Texas.\n* *In-Person Availability:* Must be available to work full-time, in person, during regular business hours.\n* *Local Travel:* Must be willing to travel to client sites in the Dallas area for meetings, assessments, implementations, and project cutovers as needed.\n* *Transportation:* Must have reliable transportation for local client visits.\n\nPreferred\n\n* Previous experience as a Technical Account Manager, Systems Engineer, Senior Support Engineer, or Project Engineer within an MSP.\n* Experience participating in client account reviews, technology reviews, or quarterly business reviews.\n* Experience scoping technical projects and contributing to statements of work and proposals.\n* Hands-on familiarity with MSP tools, including PSA/RMM platforms and IT documentation tools such as IT Glue.\n* Experience with Cisco, Ubiquiti UniFi, Fortinet, SD-WAN, Hyper-V, VMware, Synology, or similar technologies.\n* Relevant certifications such as Microsoft certifications, AZ-104, MS-102, CCNA, CompTIA Network+, CompTIA Security+, or ITIL Foundation.\n* Familiarity with security frameworks and compliance standards such as NIST, CIS, HIPAA, PCI DSS, SOC 2, or CMMC.\n\nWhy Join Cloudavize?\n\n* Work directly with Dallas-area businesses and help implement practical, high-impact technology solutions.\n* Build strong relationships with client leadership and technical stakeholders.\n* Combine client-facing technical advisory work with hands-on infrastructure and cloud projects.\n* Collaborate closely with an in-person team of account managers, project specialists, and service delivery engineers.\n* Contribute to meaningful improvements in client security, reliability, productivity, and operational efficiency.\n* Develop your career toward Senior Technical Account Management, Solutions Architecture, or Engineering Leadership.\n\nWhat Sets Us Apart?\n\nWe believe in creating an environment where team members can thrive both professionally and personally:\n\n* *Performance-Based Rewards:* Monthly profit sharing and bonuses for high-performing team members.\n* *Continuous Learning:* Company-paid certifications and technical training to support your professional development.\n* *Collaborative Environment:* Work with a team that values your input, respects your expertise, and supports your success.\n* *Local Team Culture:* Build strong professional relationships through daily in-person collaboration with the Cloudavize team.\n* *Client Impact:* Work directly with local businesses and see the results of your technical recommendations and project work.\n\n*Compensation & Benefits:*\n\n* Competitive base salary: *$70,000–$80,000 / year*\n* 401(k) and 401(k) matching\n* Paid time off and parental leave\n* Professional development assistance, we pay for certifications\n* Retirement plan\n\nLocation Requirements\n\n* Ability to commute to *Dallas, TX* (required)\n\nJob Type: Full-time\n\nPay: $70,000.00 - $80,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Paid time off\n* Parental leave\n* Professional development assistance\n* Retirement plan\n\nApplication Question(s):\n* How do you handle situations where a client’s request is important to them but cannot be completed immediately?\n* What would make a client feel that their MSP Account Manager is a trusted partner rather than simply a vendor contact?\n* What interests you about supporting clients in an MSP environment, where each client may have different needs, priorities, and communication styles?\n* In your own words, what do you believe clients expect from an MSP beyond fixing technical problems?\n* How would you build trust with a new MSP client who has had poor experiences with previous IT providers?\n* An MSP client says, “I only hear from your team when something goes wrong.” How would you respond?\n* How would you handle a client who is frustrated with a recurring issue but does not fully understand the technical explanation?\n* What does proactive communication look like to you in a client-facing role?\n* How would you adapt your communication when speaking with:\n- A business owner concerned about cost\n- An operations leader focused on downtime\n- A nontechnical employee who is frustrated\n- An IT-savvy stakeholder who wants more detail\n* What would you do if a client asked you a technical question that you could not answer confidently in the moment?\n* How do you stay organized when you are responsible for multiple clients, follow-ups, requests, and internal stakeholders?\n* What does “taking ownership” of a client issue mean to you, even when another team is responsible for the technical resolution?\n\nWork Location: In person","datePosted":"2026-08-25T12:43:24.292Z","dateModified":"2026-08-25T12:43:24.292Z","hiringOrganization":{"@type":"Organization","name":"Cloudavize","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"93991df0c62e983b9aa3e17c"},"url":"https://jobsearcher.com/jobs/93991df0c62e983b9aa3e17c"}}