{"schemaVersion":"jobsearcher.job.v1","id":"9379ab11324d89d77eb5fa4e","url":"https://jobsearcher.com/jobs/9379ab11324d89d77eb5fa4e","canonicalUrl":"https://jobsearcher.com/jobs/9379ab11324d89d77eb5fa4e","title":"Program Manager","description":"Job Description\nThe Program Manager serves as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract. This role is responsible for the overall performance, quality, and delivery of all contract services, ensuring alignment with customer requirements, Service Level Agreements (SLAs), and mission objectives. The Program Manager oversees personnel, financials, schedules, risks, and ensures consistent communication and coordination with Government stakeholders.\nKey Tasks & Responsibilities\nThe Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:\nContract Leadership & Governance\nServes as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.\nEnsures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.\nFormulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.\nAssigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.\nResponsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.\nOversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.\nProgram Management & Reporting\nDevelops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.\nProvides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.\nParticipates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.\nEnsures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.\nFinancial and Risk Management\nManages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.\nIdentifies, evaluates, and mitigates program risks, and implements risk response strategies.\nService Delivery, Operations & Change Management\nOrganizes, directs, and coordinates planning and production of all contract support activities.\nEnsures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.\nApplies federal IT standards, including information security, configuration baselines, and operational best practices.\nUtilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.\nMaintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).\nInternal Coordination & Corporate Responsibilities\nCoordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.\nMaintains internal documentation and ensures corporate processes support program delivery.\nDrives operational excellence and fosters a culture of continuous improvement.\nEducation & Experience\nMinimum Qualifications\nBachelor’s degree in a related field.\nMinimum of eight (8) years of experience in project management or a related field.\nAt least five (5) years of experience in IT service/support operations or related disciplines.\nDemonstrated leadership experience managing personnel across multiple functional areas.\nProficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.\nStrong understanding of IT services, networking concepts, communication systems, and federal security standards.\nExperience supervising technical personnel and coordinating operational tasks.\nITIL v4 Foundations certification.\nExcellent written and verbal communication skills.\nPreferred Qualifications\nProject Management Professional (PMP) certification.\nExperience with Project Management Lifecycle (PMLC) methodologies.\nExperience with Capability Maturity Model Integration (CMMI) frameworks.\nExperience delivering IT services in complex enterprise or federal environments.\nCertifications\nITIL certification v4 required.\nProject Management Professional (PMP) certification preferred.\nSecurity Clearance\nAbility to obtain Public Trust clearance.\nOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)\nOnsite at customer location\n$134,000 - $158,000 a year\nThe offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.\nThe posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.\nIND1\n\nComputer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.\nComputer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Computer World Services","rawCompany":"computer world services","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-15T12:34:51.340Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Job Description\nThe Program Manager serves as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract. This role is responsible for the overall performance, quality, and delivery of all contract services, ensuring alignment with customer requirements, Service Level Agreements (SLAs), and mission objectives. The Program Manager oversees personnel, financials, schedules, risks, and ensures consistent communication and coordination with Government stakeholders.\nKey Tasks & Responsibilities\nThe Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:\nContract Leadership & Governance\nServes as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.\nEnsures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.\nFormulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.\nAssigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.\nResponsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.\nOversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.\nProgram Management & Reporting\nDevelops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.\nProvides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.\nParticipates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.\nEnsures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.\nFinancial and Risk Management\nManages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.\nIdentifies, evaluates, and mitigates program risks, and implements risk response strategies.\nService Delivery, Operations & Change Management\nOrganizes, directs, and coordinates planning and production of all contract support activities.\nEnsures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.\nApplies federal IT standards, including information security, configuration baselines, and operational best practices.\nUtilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.\nMaintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).\nInternal Coordination & Corporate Responsibilities\nCoordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.\nMaintains internal documentation and ensures corporate processes support program delivery.\nDrives operational excellence and fosters a culture of continuous improvement.\nEducation & Experience\nMinimum Qualifications\nBachelor’s degree in a related field.\nMinimum of eight (8) years of experience in project management or a related field.\nAt least five (5) years of experience in IT service/support operations or related disciplines.\nDemonstrated leadership experience managing personnel across multiple functional areas.\nProficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.\nStrong understanding of IT services, networking concepts, communication systems, and federal security standards.\nExperience supervising technical personnel and coordinating operational tasks.\nITIL v4 Foundations certification.\nExcellent written and verbal communication skills.\nPreferred Qualifications\nProject Management Professional (PMP) certification.\nExperience with Project Management Lifecycle (PMLC) methodologies.\nExperience with Capability Maturity Model Integration (CMMI) frameworks.\nExperience delivering IT services in complex enterprise or federal environments.\nCertifications\nITIL certification v4 required.\nProject Management Professional (PMP) certification preferred.\nSecurity Clearance\nAbility to obtain Public Trust clearance.\nOther (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)\nOnsite at customer location\n$134,000 - $158,000 a year\nThe offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.\nThe posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.\nIND1\n\nComputer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.\nComputer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-07-15T12:34:51.340Z","dateModified":"2026-07-15T12:34:51.340Z","hiringOrganization":{"@type":"Organization","name":"Computer World Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9379ab11324d89d77eb5fa4e"},"url":"https://jobsearcher.com/jobs/9379ab11324d89d77eb5fa4e"}}