{"schemaVersion":"jobsearcher.job.v1","id":"9373f64e4a21f7aed2b15313","url":"https://jobsearcher.com/jobs/9373f64e4a21f7aed2b15313","canonicalUrl":"https://jobsearcher.com/jobs/9373f64e4a21f7aed2b15313","title":"Data & Analytics Engineer, ServiceNow","description":"We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.\n\nHow we LEAD:\nThe Data & Analytics Engineer, ServiceNow is responsible for delivering trusted reporting, insights, and performance measurement across the ServiceNow platform and product domains.\n\nThis role defines KPI and metric standards, builds dashboards and scorecards, automates data quality checks, and enables stakeholders to make data-driven decisions on service performance, adoption, and delivery outcomes.\n\nWorking as part of a global ServiceNow team across multiple time zones, the role partners closely with platform and product leadership to improve transparency, value realization, and continuous improvement.\n\nHow You'll CREATE:\n\nOwn ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting)Define and standardize KPI/metric definitions in partnership with Platform and Product leadership\n\nBuild and maintain reporting datasets, extracts, and integrations to downstream BI tools where required\n\nImplement automated data quality checks and reconcile reporting anomalies with domain owners\n\nDevelop and maintain self-service analytics assets (dashboards, filters, drilldowns) for internal customers\n\nProvide insights on demand, throughput, SLA performance, adoption, and operational bottlenecks\n\nEnable release and operations reporting (change success, defect leakage, incident trends, backlog health)\n\nDocument metric definitions and reporting artefacts to ensure auditability and consistency\n\nSupport stakeholders with ad-hoc analysis using governed data sources and agreed prioritization\n\nCollaborate effectively with a global ServiceNow team across multiple time zones and handoffs\n\nBring Your VIBE:\n\nStrong analytical capability; translate business questions into measurable KPIs and reporting solutions\n\nAdvanced communication skills; present insights to technical and non-technical stakeholders\n\nStrong data literacy including SQL concepts and data validation / reconciliation techniques\n\nExperience building dashboards and operational reporting (ServiceNow Reporting/Performance Analytics, Power BI/Tableau)Ability to operate effectively in a global, multi-time zone team and manage priorities through agreed intake processes\n\n5+ years of experience in analytics, reporting, or data engineering roles in an enterprise environment\n\n3+ years of experience delivering ServiceNow reporting/analytics (Reporting, Performance Analytics, or equivalent)\n\nExperience defining metric standards and KPI scorecards with multiple stakeholder groups\n\nExperience working with data sources/integrations and producing governed datasets for reporting consumption\n\nExperience supporting operational reporting and continuous improvement (SLA, incident trends, backlog and delivery metrics)\n\nExperience working effectively with distributed teams across multiple time zones\n\nBachelor’s degree (or equivalent work experience) in IT, Data/Analytics, Engineering, or related discipline\n\nServiceNow certifications preferred (CSA; Performance Analytics/Reporting micro-certification a plus)\n\nBI/analytics tooling experience (Power BI/Tableau) and SQL capability preferred\n\nPerks Playlist:\nJoin an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values—they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):\n\nComprehensive medical, dental, and vision coverage\n\nIncluding 100% coverage for out-patient in-network mental health services\n\nFertility coverage for eligible medical plan participants\n\nWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)\n\nStudent Loan Repayment Assistance and Tuition Reimbursement\n\n401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution\n\nA variety of ways to prioritize much-needed time away from work including:\n\nFlexible Paid Time Off (PTO) for exempt employees\n\n3-weeks PTO for non-exempt employees\n\n2-weeks paid Winter Break\n\n10 Company Holidays (including Juneteenth and Wellbeing Day)\n\nSummer Fridays (between Memorial Day and Labor Day)\n\nGenerous paid parental leave for every type of parent\n\nCheck out our full overview of benefits on the Perks Playlist page of the career site.\n\nDisclaimer: This job description only provides an overview of job responsibilities that are subject to change.\nUniversal Music Group is an Equal Opportunity Employer\n\nWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.\n\nPlease note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.\n\nFor more information, please click on the following links.\n\nE-Verify Participation Poster: English / Spanish\n\nE-Verify Right to Work Poster: English | Spanish\n\nJob Category: Technology\nSalary Range: $75,000 - $130,000\nThe actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.All candidates are encouraged to apply.\n\n#J-18808-Ljbffr","company":"Rostr","rawCompany":"rostr","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-16T03:12:25.262Z","occupations":[{"code":"15-1243.01","title":"Data Warehousing Specialists","slug":"data-warehousing-specialists"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data & Analytics Engineer, ServiceNow","description":"We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.\n\nHow we LEAD:\nThe Data & Analytics Engineer, ServiceNow is responsible for delivering trusted reporting, insights, and performance measurement across the ServiceNow platform and product domains.\n\nThis role defines KPI and metric standards, builds dashboards and scorecards, automates data quality checks, and enables stakeholders to make data-driven decisions on service performance, adoption, and delivery outcomes.\n\nWorking as part of a global ServiceNow team across multiple time zones, the role partners closely with platform and product leadership to improve transparency, value realization, and continuous improvement.\n\nHow You'll CREATE:\n\nOwn ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting)Define and standardize KPI/metric definitions in partnership with Platform and Product leadership\n\nBuild and maintain reporting datasets, extracts, and integrations to downstream BI tools where required\n\nImplement automated data quality checks and reconcile reporting anomalies with domain owners\n\nDevelop and maintain self-service analytics assets (dashboards, filters, drilldowns) for internal customers\n\nProvide insights on demand, throughput, SLA performance, adoption, and operational bottlenecks\n\nEnable release and operations reporting (change success, defect leakage, incident trends, backlog health)\n\nDocument metric definitions and reporting artefacts to ensure auditability and consistency\n\nSupport stakeholders with ad-hoc analysis using governed data sources and agreed prioritization\n\nCollaborate effectively with a global ServiceNow team across multiple time zones and handoffs\n\nBring Your VIBE:\n\nStrong analytical capability; translate business questions into measurable KPIs and reporting solutions\n\nAdvanced communication skills; present insights to technical and non-technical stakeholders\n\nStrong data literacy including SQL concepts and data validation / reconciliation techniques\n\nExperience building dashboards and operational reporting (ServiceNow Reporting/Performance Analytics, Power BI/Tableau)Ability to operate effectively in a global, multi-time zone team and manage priorities through agreed intake processes\n\n5+ years of experience in analytics, reporting, or data engineering roles in an enterprise environment\n\n3+ years of experience delivering ServiceNow reporting/analytics (Reporting, Performance Analytics, or equivalent)\n\nExperience defining metric standards and KPI scorecards with multiple stakeholder groups\n\nExperience working with data sources/integrations and producing governed datasets for reporting consumption\n\nExperience supporting operational reporting and continuous improvement (SLA, incident trends, backlog and delivery metrics)\n\nExperience working effectively with distributed teams across multiple time zones\n\nBachelor’s degree (or equivalent work experience) in IT, Data/Analytics, Engineering, or related discipline\n\nServiceNow certifications preferred (CSA; Performance Analytics/Reporting micro-certification a plus)\n\nBI/analytics tooling experience (Power BI/Tableau) and SQL capability preferred\n\nPerks Playlist:\nJoin an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren't just values—they're how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):\n\nComprehensive medical, dental, and vision coverage\n\nIncluding 100% coverage for out-patient in-network mental health services\n\nFertility coverage for eligible medical plan participants\n\nWellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)\n\nStudent Loan Repayment Assistance and Tuition Reimbursement\n\n401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution\n\nA variety of ways to prioritize much-needed time away from work including:\n\nFlexible Paid Time Off (PTO) for exempt employees\n\n3-weeks PTO for non-exempt employees\n\n2-weeks paid Winter Break\n\n10 Company Holidays (including Juneteenth and Wellbeing Day)\n\nSummer Fridays (between Memorial Day and Labor Day)\n\nGenerous paid parental leave for every type of parent\n\nCheck out our full overview of benefits on the Perks Playlist page of the career site.\n\nDisclaimer: This job description only provides an overview of job responsibilities that are subject to change.\nUniversal Music Group is an Equal Opportunity Employer\n\nWe are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.\n\nPlease note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.\n\nFor more information, please click on the following links.\n\nE-Verify Participation Poster: English / Spanish\n\nE-Verify Right to Work Poster: English | Spanish\n\nJob Category: Technology\nSalary Range: $75,000 - $130,000\nThe actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.All candidates are encouraged to apply.\n\n#J-18808-Ljbffr","datePosted":"2026-08-16T03:12:25.262Z","dateModified":"2026-08-16T03:12:25.262Z","hiringOrganization":{"@type":"Organization","name":"Rostr","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9373f64e4a21f7aed2b15313"},"url":"https://jobsearcher.com/jobs/9373f64e4a21f7aed2b15313"}}