{"schemaVersion":"jobsearcher.job.v1","id":"9355299108ce38cb9cafacee","url":"https://jobsearcher.com/jobs/9355299108ce38cb9cafacee","canonicalUrl":"https://jobsearcher.com/jobs/9355299108ce38cb9cafacee","title":"Technical Support","description":"vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.\r\nWe use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.\r\nWe pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.\r\nWe have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.\r\nSource: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.\r\nValidate: A recruiter validates the candidates' experience and skill sets against our client's position.\r\nInitial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.\r\nSubmit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.\r\nTechnical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.\r\nBackground Check: Administrative personnel will provide a detailed background check, as required, per client agreement.\r\nOn board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.\r\nJob Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.\r\nDocuments, maintains, upgrades or replaces hardware and software systems.\r\nSupports and maintains user account information including rights, security, and systems groups.\r\nPerforms basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.\r\nIdentifies and resolves basic communications problems.\r\nPrepares or assists in the preparation of service record documentation.\r\nShows awareness of standards and regulatory requirements related to assigned tasks.\r\nAssists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.\r\nMay assist in the review and recommendation of the procurement and inventory of information resources hardware or software.\r\nMay write and update personal computer and mainframe application programs.\r\nExperience in automated data processing systems.\r\nKnowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.\r\nSkill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.\r\nAbility to operate information technology systems, to communicate effectively, and to train others.\r\nProvides assistance in the design, development, and maintenance of various system applications.\r\nProvides technical assistance and support for applications and hardware problems.\r\nInstalls, maintains, moves, and assists in testing and upgrading new and existing hardware/software.\r\nReviews and recommends procurement of information technology equipment.\r\nMaintains the necessary security controls over software.\r\nMakes presentations and briefings for training sessions.\r\nPrepares briefings, reports, and evaluations on system efficiency and utilization.\r\nInstalls, maintains, moves, and assists in testing and upgrading new and existing hardware and software.\r\nReviews and recommends procurement of information technology equipment.\r\nMaintains the necessary security controls over software.\r\nDevelops procedure manuals. Develops and makes presentations and briefings for training sessions.\r\nPrepares briefings, reports, and evaluations on systems efficiency and utilization.\r\nExperience in Video and audio conferencing systems, maintenance, repair and operation is required.\r\nYears of Experience\r\n1 to 3 years of experience in the field or in a related area.\r\nSkills\r\nExperience with Polycom and Tandberg Video conferencing systems\r\nSecurity+ certification\r\nCandidates must have ability to work autonomously\r\nCandidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.\r\nCandidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations\r\nCandidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","company":"VTech Solutions","rawCompany":"vtech solution","city":"East Lansing","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:36:16.907Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.\r\nWe use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.\r\nWe pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.\r\nWe have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.\r\nSource: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.\r\nValidate: A recruiter validates the candidates' experience and skill sets against our client's position.\r\nInitial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.\r\nSubmit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.\r\nTechnical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.\r\nBackground Check: Administrative personnel will provide a detailed background check, as required, per client agreement.\r\nOn board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.\r\nJob Description Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.\r\nDocuments, maintains, upgrades or replaces hardware and software systems.\r\nSupports and maintains user account information including rights, security, and systems groups.\r\nPerforms basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.\r\nIdentifies and resolves basic communications problems.\r\nPrepares or assists in the preparation of service record documentation.\r\nShows awareness of standards and regulatory requirements related to assigned tasks.\r\nAssists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.\r\nMay assist in the review and recommendation of the procurement and inventory of information resources hardware or software.\r\nMay write and update personal computer and mainframe application programs.\r\nExperience in automated data processing systems.\r\nKnowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.\r\nSkill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.\r\nAbility to operate information technology systems, to communicate effectively, and to train others.\r\nProvides assistance in the design, development, and maintenance of various system applications.\r\nProvides technical assistance and support for applications and hardware problems.\r\nInstalls, maintains, moves, and assists in testing and upgrading new and existing hardware/software.\r\nReviews and recommends procurement of information technology equipment.\r\nMaintains the necessary security controls over software.\r\nMakes presentations and briefings for training sessions.\r\nPrepares briefings, reports, and evaluations on system efficiency and utilization.\r\nInstalls, maintains, moves, and assists in testing and upgrading new and existing hardware and software.\r\nReviews and recommends procurement of information technology equipment.\r\nMaintains the necessary security controls over software.\r\nDevelops procedure manuals. Develops and makes presentations and briefings for training sessions.\r\nPrepares briefings, reports, and evaluations on systems efficiency and utilization.\r\nExperience in Video and audio conferencing systems, maintenance, repair and operation is required.\r\nYears of Experience\r\n1 to 3 years of experience in the field or in a related area.\r\nSkills\r\nExperience with Polycom and Tandberg Video conferencing systems\r\nSecurity+ certification\r\nCandidates must have ability to work autonomously\r\nCandidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.\r\nCandidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations\r\nCandidates with additional certifications - aside from the required Security+ (A+, CCNA, etc.)\r\nAdditional Information All your information will be kept confidential according to EEO guidelines.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:36:16.907Z","dateModified":"2026-07-16T01:36:16.907Z","hiringOrganization":{"@type":"Organization","name":"VTech Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Lansing","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9355299108ce38cb9cafacee"},"url":"https://jobsearcher.com/jobs/9355299108ce38cb9cafacee"}}