{"schemaVersion":"jobsearcher.job.v1","id":"934c0c2a7278c523102a93e9","url":"https://jobsearcher.com/jobs/934c0c2a7278c523102a93e9","canonicalUrl":"https://jobsearcher.com/jobs/934c0c2a7278c523102a93e9","title":"Support Engineer","description":"We are seeking a motivated and customer-focused IT Support Specialist to join our growing team. In this role, you will provide hands-on technical support to both internal and external clients, ensuring reliable operation of computer systems, network infrastructure, and business applications. You will be responsible for troubleshooting issues, maintaining a wide range of technologies, and supporting users across multiple platforms in a fast-paced environment.\nKey ResponsibilitiesTechnical Support & Troubleshooting\nDeliver first-line and advanced technical support for network, software, hardware, and computer system issues.\nDiagnose and resolve problems related to operating systems, applications, connectivity, and user access.\nProvide end-to-end support for client systems, ensuring minimal downtime and high-quality customer service.\nRespond promptly to support requests via phone, email, remote tools, or in-person visits.\nSystems & Network Administration\nInstall, configure, update, and maintain desktop computers, servers, mobile devices, and IT peripherals.\nAssist with core network administration tasks, including firewall configuration, wireless network deployment, and VPN setup for remote users.\nSupport network troubleshooting efforts involving routing, switching, DNS/DHCP, and general connectivity issues.\nParticipate in monitoring and maintaining system performance, ensuring stability, uptime, and reliability.\nClient Interaction & Service Delivery\nWork directly with clients to evaluate issues, recommend solutions, and provide proactive system maintenance.\nMaintain clear and professional communication throughout all phases of support.\nCollaborate with team members to escalate complex issues and implement long-term technical solutions.\nDocumentation & Continuous Improvement\nCreate and maintain documentation including technical procedures, knowledge base articles, and user guides.\nRecord all work performed in the ticketing system with detailed and accurate notes.\nContribute to improving internal processes, workflows, and support methodologies.\nStay current with emerging technologies, cybersecurity trends, and best practices.\nQualificationsEducation & Experience\nBachelor’s degree in Computer Science, Information Technology, or related field; equivalent technical experience is accepted.\nExperience in a help desk, technical support, MSP, or IT operations role.\nTechnical Skills\nStrong understanding of networking fundamentals including TCP/IP, DHCP, DNS, switching, and routing.\nExperience configuring and supporting firewalls, VPN solutions, and wireless networks.\nProficiency across major operating systems: Windows, macOS, and Linux.\nFamiliarity with productivity and cloud suites such as Microsoft 365 and Google Workspace.\nExperience using ticketing systems such as Zendesk, Freshdesk, or similar platforms.\nCertifications (Preferred, Not Required)\nNetwork+, Security+, Linux+, CCNA, or comparable industry certifications.\nSoft Skills\nExcellent troubleshooting methodology and analytical problem-solving abilities.\nStrong written and verbal communication skills.\nAbility to manage multiple tasks simultaneously in a fast-paced environment.\nCustomer-oriented mindset with a commitment to providing exceptional service.\nAdditional Information\nThis job description is not intended to be an exhaustive list of responsibilities, tasks, or activities. Duties and responsibilities may evolve based on business needs and may be modified at any time, with or without notice.\nJob Type: Full-time\nPay: $45,000.00 - $55,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nWork Location: In person","company":"Itenabled","rawCompany":"itenabled","city":"Lufkin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:28:51.025Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"We are seeking a motivated and customer-focused IT Support Specialist to join our growing team. In this role, you will provide hands-on technical support to both internal and external clients, ensuring reliable operation of computer systems, network infrastructure, and business applications. You will be responsible for troubleshooting issues, maintaining a wide range of technologies, and supporting users across multiple platforms in a fast-paced environment.\nKey ResponsibilitiesTechnical Support & Troubleshooting\nDeliver first-line and advanced technical support for network, software, hardware, and computer system issues.\nDiagnose and resolve problems related to operating systems, applications, connectivity, and user access.\nProvide end-to-end support for client systems, ensuring minimal downtime and high-quality customer service.\nRespond promptly to support requests via phone, email, remote tools, or in-person visits.\nSystems & Network Administration\nInstall, configure, update, and maintain desktop computers, servers, mobile devices, and IT peripherals.\nAssist with core network administration tasks, including firewall configuration, wireless network deployment, and VPN setup for remote users.\nSupport network troubleshooting efforts involving routing, switching, DNS/DHCP, and general connectivity issues.\nParticipate in monitoring and maintaining system performance, ensuring stability, uptime, and reliability.\nClient Interaction & Service Delivery\nWork directly with clients to evaluate issues, recommend solutions, and provide proactive system maintenance.\nMaintain clear and professional communication throughout all phases of support.\nCollaborate with team members to escalate complex issues and implement long-term technical solutions.\nDocumentation & Continuous Improvement\nCreate and maintain documentation including technical procedures, knowledge base articles, and user guides.\nRecord all work performed in the ticketing system with detailed and accurate notes.\nContribute to improving internal processes, workflows, and support methodologies.\nStay current with emerging technologies, cybersecurity trends, and best practices.\nQualificationsEducation & Experience\nBachelor’s degree in Computer Science, Information Technology, or related field; equivalent technical experience is accepted.\nExperience in a help desk, technical support, MSP, or IT operations role.\nTechnical Skills\nStrong understanding of networking fundamentals including TCP/IP, DHCP, DNS, switching, and routing.\nExperience configuring and supporting firewalls, VPN solutions, and wireless networks.\nProficiency across major operating systems: Windows, macOS, and Linux.\nFamiliarity with productivity and cloud suites such as Microsoft 365 and Google Workspace.\nExperience using ticketing systems such as Zendesk, Freshdesk, or similar platforms.\nCertifications (Preferred, Not Required)\nNetwork+, Security+, Linux+, CCNA, or comparable industry certifications.\nSoft Skills\nExcellent troubleshooting methodology and analytical problem-solving abilities.\nStrong written and verbal communication skills.\nAbility to manage multiple tasks simultaneously in a fast-paced environment.\nCustomer-oriented mindset with a commitment to providing exceptional service.\nAdditional Information\nThis job description is not intended to be an exhaustive list of responsibilities, tasks, or activities. Duties and responsibilities may evolve based on business needs and may be modified at any time, with or without notice.\nJob Type: Full-time\nPay: $45,000.00 - $55,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T10:28:51.025Z","dateModified":"2026-04-14T10:28:51.025Z","hiringOrganization":{"@type":"Organization","name":"Itenabled","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lufkin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"934c0c2a7278c523102a93e9"},"url":"https://jobsearcher.com/jobs/934c0c2a7278c523102a93e9"}}