{"schemaVersion":"jobsearcher.job.v1","id":"933b4d5eb935a7b387d0c14f","url":"https://jobsearcher.com/jobs/933b4d5eb935a7b387d0c14f","canonicalUrl":"https://jobsearcher.com/jobs/933b4d5eb935a7b387d0c14f","title":"Retention Program Execution Manager","description":"Description\n\nInfor is seeking a Senior Manager, Retention Program Execution to drive customer adoption and retention initiatives with consistent, disciplined execution across the Customer Success organization. This role partners closely with Customer Success leadership and Retention Management & Operations to translate defined retention strategies into scalable processes, strong execution, and predictable outcomes.\n\nThe ideal candidate is a hands-on operator and executor who excels at building workflows, project-managing delivery, and driving follow-through across cross-functional teams to support customer health, renewals, and long-term value.\n\nA Typical Day in the Life Includes:\n\nExecute adoption and retention initiatives—including Save‑Play motions, SLAs, and RACIs—defined by the retention program leader, ensuring consistent follow‑through across the Customer Success organization.\nDevelop, document, and maintain scalable execution processes that support customer adoption, renewal readiness, and retention across the full customer lifecycle.\nOwn execution of core customer cadences, such as risk reviews, bottoms‑up and long‑term forecasting, renewal pipeline calls, and Quarterly Business Reviews (QBRs).\nProject‑manage retention‑related initiatives by coordinating timelines, owners, dependencies, and deliverables across Customer Success, Sales, Support, and Services.\nCoordinate day‑to‑day execution of retention processes across coverage tiers, ensuring consistency, accountability, and strong operational discipline.\nPartner with Customer Success Managers and leaders to surface customer risks, track action plans, and drive timely completion of mitigation activities.\nLeverage Gainsight and Salesforce data to support proactive retention execution and renewal readiness, while providing structured feedback on execution gaps and process improvements to drive continuous improvement.\n\nBasic Qualifications:\n\nExperience in Customer Success or Customer Experience roles within a SaaS or enterprise software environment.\nDemonstrated experience executing retention or adoption initiatives with accountability for delivery.\nStrong project management skills with the ability to manage multiple initiatives simultaneously.\nExperience supporting forecasting, renewal readiness, and QBR execution.\nHands-on experience with Salesforce CRM and customer success platforms such as Gainsight.\n\nPreferred Qualifications:\n\nExperience in Customer Success Operations, Program Management, or Customer Experience roles.\nExperience operating across multiple Customer Success coverage models.\n\nAbout Infor\nAbout Infor\nInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.\n\nInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.\n\nFor more information visit www.infor.com\n\nAbout Infor\nInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.\n\nInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.\n\nFor more information visit www.infor.com\n\nOur Values\nAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.\n\nWe have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.\n\nInfor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.\n\nFraud Awareness\nWe have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.\n\nFraud Privacy Policy\nWe value your privacy at Infor. You may access our privacy policy here.\n\nUS Only\nThis employer uses E-Verify. Please visit this website for additional information.\nE-Verify Illinois: Click here, aquí, or tu","company":"Infor","rawCompany":"infor","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:59:27.075Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Retention Program Execution Manager","description":"Description\n\nInfor is seeking a Senior Manager, Retention Program Execution to drive customer adoption and retention initiatives with consistent, disciplined execution across the Customer Success organization. This role partners closely with Customer Success leadership and Retention Management & Operations to translate defined retention strategies into scalable processes, strong execution, and predictable outcomes.\n\nThe ideal candidate is a hands-on operator and executor who excels at building workflows, project-managing delivery, and driving follow-through across cross-functional teams to support customer health, renewals, and long-term value.\n\nA Typical Day in the Life Includes:\n\nExecute adoption and retention initiatives—including Save‑Play motions, SLAs, and RACIs—defined by the retention program leader, ensuring consistent follow‑through across the Customer Success organization.\nDevelop, document, and maintain scalable execution processes that support customer adoption, renewal readiness, and retention across the full customer lifecycle.\nOwn execution of core customer cadences, such as risk reviews, bottoms‑up and long‑term forecasting, renewal pipeline calls, and Quarterly Business Reviews (QBRs).\nProject‑manage retention‑related initiatives by coordinating timelines, owners, dependencies, and deliverables across Customer Success, Sales, Support, and Services.\nCoordinate day‑to‑day execution of retention processes across coverage tiers, ensuring consistency, accountability, and strong operational discipline.\nPartner with Customer Success Managers and leaders to surface customer risks, track action plans, and drive timely completion of mitigation activities.\nLeverage Gainsight and Salesforce data to support proactive retention execution and renewal readiness, while providing structured feedback on execution gaps and process improvements to drive continuous improvement.\n\nBasic Qualifications:\n\nExperience in Customer Success or Customer Experience roles within a SaaS or enterprise software environment.\nDemonstrated experience executing retention or adoption initiatives with accountability for delivery.\nStrong project management skills with the ability to manage multiple initiatives simultaneously.\nExperience supporting forecasting, renewal readiness, and QBR execution.\nHands-on experience with Salesforce CRM and customer success platforms such as Gainsight.\n\nPreferred Qualifications:\n\nExperience in Customer Success Operations, Program Management, or Customer Experience roles.\nExperience operating across multiple Customer Success coverage models.\n\nAbout Infor\nAbout Infor\nInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.\n\nInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.\n\nFor more information visit www.infor.com\n\nAbout Infor\nInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.\n\nInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.\n\nFor more information visit www.infor.com\n\nOur Values\nAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.\n\nWe have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.\n\nInfor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.\n\nFraud Awareness\nWe have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.\n\nFraud Privacy Policy\nWe value your privacy at Infor. You may access our privacy policy here.\n\nUS Only\nThis employer uses E-Verify. Please visit this website for additional information.\nE-Verify Illinois: Click here, aquí, or tu","datePosted":"2026-08-15T12:59:27.075Z","dateModified":"2026-08-15T12:59:27.075Z","hiringOrganization":{"@type":"Organization","name":"Infor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"933b4d5eb935a7b387d0c14f"},"url":"https://jobsearcher.com/jobs/933b4d5eb935a7b387d0c14f"}}