{"schemaVersion":"jobsearcher.job.v1","id":"9327ca0e79c07cfed4b23b01","url":"https://jobsearcher.com/jobs/9327ca0e79c07cfed4b23b01","canonicalUrl":"https://jobsearcher.com/jobs/9327ca0e79c07cfed4b23b01","title":"Technical Support Representative","description":"Company Overview:\nAt SmartEvals LLC, we're dedicated to revolutionizing higher education through innovative institutional assessment software. Since our inception in 2002, we've been empowering educators with meaningful data through our suite of product offerings, including course evaluation management, early warning & attendance systems, and advanced data analytics tools. Based in Buffalo, New York, we pride ourselves on fostering a culture of empowerment, collaboration, and continuous growth.\nJob Description:\nYou'll play a pivotal role in ensuring our clients' satisfaction by providing exceptional technical support and fostering lasting relationships. You'll be the frontline troubleshooter, assisting clients in navigating our online course evaluation software via phone and email. With a focus on problem-solving and client education, you'll empower users to maximize the benefits of the SmartEvals system.\nWe focus on hiring people who are happy and enjoy life. Our mission is to create environments that empower, educate, and bring out the best in people. Visit our website (www.smartevals.com) to learn more about our culture and the products we offer.\nQualifications & Skills:\n· 2 years of technical and/or customer service experience\n· Excellent internal and external customer service skills, with the ability to build relationships and maintain connections\n· Good spelling and grammar\n· Ability to multi-task and work on cross functional teams\n· Comfortable with computers and digital technology (Online meeting platforms, Google Drive, Word, Excel etc.)\n· Ability to effectively communicate, verbally (via phone) and in writing (via email)\n· Strong problem-solving and trouble-shooting skills\nWe are looking for a self-starter, who is ready to learn and not afraid to dive in to new software.\nPreferred:\n· Proven track record of adept problem-solving, showcasing a talent for troubleshooting issues and seeing them through to resolution.\n· College degree\n· Experience working with higher education\nThe office has a casual atmosphere, with a focus on employee development. The potential for raises happens twice per year.\nThis is a fully in-office position at: 435 Cleveland Dr, Buffalo, NY 14225\nPay: $19.00 - $22.00 per hour (DOE)\nBenefits:\n- Casual Dress\n- Flexible Schedule\n- 401(k) - after the first year, you are eligible for the 5% PROFIT SHARING contribution, this is not a match like other employers give. You'll get this whether you put money into your 401K or not.\n- Health Insurance (Vision, Dental)\n- Paid Time Off\n- Employee Assistance Program\n- Paid lunch\n- Bonus potential\nSchedule: Full-time position, Monday through Friday, from 9 am to 5:30 pm, with flexible scheduling. During the busy season (end of Fall and Spring Semesters) you will be required to work 5 hours overtime, with occasional Saturday shifts.\nReady to Make a Difference?\nIf you're passionate about empowering educators and driving positive change in higher education, we want to hear from you! Visit our website at www.smartevals.com to learn more about our culture and products, and apply today to join our team as a Client Success Specialist.\nPlease note only selected candidates will be contacted.\nThis is not a sales position.\nThank you for your interest in SmartEvals!\nJob Type: Full-time\nPay: $19.00 - $22.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nPlease describe any technical troubleshooting experience you have.\nExperience:\nCustomer service: 2 years (Preferred)\nAbility to Commute:\nBuffalo, NY 14225 (Preferred)\nWork Location: In person","company":"Smartevalscom","rawCompany":"smartevalscom","city":"Buffalo","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:40:08.784Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Company Overview:\nAt SmartEvals LLC, we're dedicated to revolutionizing higher education through innovative institutional assessment software. Since our inception in 2002, we've been empowering educators with meaningful data through our suite of product offerings, including course evaluation management, early warning & attendance systems, and advanced data analytics tools. Based in Buffalo, New York, we pride ourselves on fostering a culture of empowerment, collaboration, and continuous growth.\nJob Description:\nYou'll play a pivotal role in ensuring our clients' satisfaction by providing exceptional technical support and fostering lasting relationships. You'll be the frontline troubleshooter, assisting clients in navigating our online course evaluation software via phone and email. With a focus on problem-solving and client education, you'll empower users to maximize the benefits of the SmartEvals system.\nWe focus on hiring people who are happy and enjoy life. Our mission is to create environments that empower, educate, and bring out the best in people. Visit our website (www.smartevals.com) to learn more about our culture and the products we offer.\nQualifications & Skills:\n· 2 years of technical and/or customer service experience\n· Excellent internal and external customer service skills, with the ability to build relationships and maintain connections\n· Good spelling and grammar\n· Ability to multi-task and work on cross functional teams\n· Comfortable with computers and digital technology (Online meeting platforms, Google Drive, Word, Excel etc.)\n· Ability to effectively communicate, verbally (via phone) and in writing (via email)\n· Strong problem-solving and trouble-shooting skills\nWe are looking for a self-starter, who is ready to learn and not afraid to dive in to new software.\nPreferred:\n· Proven track record of adept problem-solving, showcasing a talent for troubleshooting issues and seeing them through to resolution.\n· College degree\n· Experience working with higher education\nThe office has a casual atmosphere, with a focus on employee development. The potential for raises happens twice per year.\nThis is a fully in-office position at: 435 Cleveland Dr, Buffalo, NY 14225\nPay: $19.00 - $22.00 per hour (DOE)\nBenefits:\n- Casual Dress\n- Flexible Schedule\n- 401(k) - after the first year, you are eligible for the 5% PROFIT SHARING contribution, this is not a match like other employers give. You'll get this whether you put money into your 401K or not.\n- Health Insurance (Vision, Dental)\n- Paid Time Off\n- Employee Assistance Program\n- Paid lunch\n- Bonus potential\nSchedule: Full-time position, Monday through Friday, from 9 am to 5:30 pm, with flexible scheduling. During the busy season (end of Fall and Spring Semesters) you will be required to work 5 hours overtime, with occasional Saturday shifts.\nReady to Make a Difference?\nIf you're passionate about empowering educators and driving positive change in higher education, we want to hear from you! Visit our website at www.smartevals.com to learn more about our culture and products, and apply today to join our team as a Client Success Specialist.\nPlease note only selected candidates will be contacted.\nThis is not a sales position.\nThank you for your interest in SmartEvals!\nJob Type: Full-time\nPay: $19.00 - $22.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nPlease describe any technical troubleshooting experience you have.\nExperience:\nCustomer service: 2 years (Preferred)\nAbility to Commute:\nBuffalo, NY 14225 (Preferred)\nWork Location: In person","datePosted":"2026-07-27T13:40:08.784Z","dateModified":"2026-07-27T13:40:08.784Z","hiringOrganization":{"@type":"Organization","name":"Smartevalscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buffalo","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9327ca0e79c07cfed4b23b01"},"url":"https://jobsearcher.com/jobs/9327ca0e79c07cfed4b23b01"}}