{"schemaVersion":"jobsearcher.job.v1","id":"931fb2d1933a6a183ed1ff17","url":"https://jobsearcher.com/jobs/931fb2d1933a6a183ed1ff17","canonicalUrl":"https://jobsearcher.com/jobs/931fb2d1933a6a183ed1ff17","title":"Director Implementation Success Leader, Coding Expert Remote","description":"Director Implementation Success Leader, Coding Expert RemoteDirector Implementation Success Leader, Coding ExpertAbout IKS HealthIKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States.IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.Job SummaryKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.You'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and delivers measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery.This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact.Key Responsibilities1. Coding Subject Matter ExpertAdvanced Professional Certification: Must hold a nationally recognized credential such as the AAPC Certified Professional Coder (CPC) or the AHIMA Certified Coding Specialist (CCS) to demonstrate mastery of ICD-10-CM, CPT, and HCPCS Level II code sets.Extensive Coding Experience: A minimum of 5+ years of professional medical coding experience, preferably within complex clinical environments like academic or teaching facilities, with a proven ability to maintain high productivity and quality standards.Workflow Design & Integration: Demonstrated ability to analyze healthcare documentation workflows and integrate coding solutions (including AI-driven or automated platforms) into existing Electronic Health Record (EHR) systems such as Epic, Cerner, or Meditech.Technical Implementation & Training: Experience managing the \"go-live\" process for new clients, including configuring system interfaces, conducting on-site or virtual training for physicians and staff, and developing comprehensive training manuals or job aids.Analytical & Compliance Oversight: Advanced skills in auditing clinical documentation to ensure regulatory compliance and reimbursement accuracy, with the ability to translate data into actionable insights for client leadership.2. Timely StartProgram manage the onsite aspects of the Implementation/Onboarding Plan.Own overall implementation from SOW signing to go-live and ramp.Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers).Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.)3. Change ManagementLead all core change management, tech and compliance enablement activities to operationalize IKS clinical solutions.Lead, initial'setup' of resource, process and tech at client site.Engage client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates etc.).Review customer's existing process documents/workflows and work with the IKS team to ensure the proposed standard operating process(SOP's) appropriately captures customer nuances and processes and are signed off by client's clinical and operational stakeholders..4. Drive AdoptionEnsure the provider and practice leaders are comfortable with the new service till they are in steady state.Successfully onboard clinical champions (first 3-5 providers or clinics); ensure target physician retention by active solution user fitment management and expectation settingWork with the Operations teams to baseline the performance of the practice's performanceWork with the provider and their support staff to implement agreed processes.Coordinate the training of a provider and practices as required in partnership with the onboarding team.Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions.5. Readiness for SuccessInstitute sustainable processes across IKS & client team for steady state delivery:Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders.Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders.During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer.Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concernsEnsure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concernsEducate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environmentProactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolvedSupport the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction6. Groom development of younger leadersTypically Bon Voyage candidates, for managing new client implementations independently.7. Lead the constant evolution and deployment of Coding best-practices, specifically for:Documentation standards,Configuration of end-productsGuidelines for successful adoptionCollaborate closely with operations to drive adherence to standardized outputs.Key Measurements of SuccessEnsure all implementations are completed on time, within budget and with high qualityEnsure business metrics and value proposition are met and shared with the customerHigh customer satisfaction and successKey Performance IndicatorsDays from SOW signing to start of first ramp30-60-90 days CSAT for all client physicians |90 & 180 day provider retention rateMinimize fully loaded cost of implementingExtent of standardization and change management at client (qualitative)Demonstrated SME contribution (create best practices in configuration, documentation, fitment and utilization etc.)QualificationsRequiredAbility to travel as needed, 50% at least10+ years of experience working in US healthcare5+ years experience in CodingAAPC, AHIMA, other coding certificationsFamiliar with EHR workflow, clinical documentation, CDI, and medical codingCustomer Management skills especially in dealing with Physicians, Clinical Champions, CMO, CMIO and Practice LeadersStructured, methodical, and detail-orientedSelf-driven and proactive with ability to multitask and prioritize issues in a complex environmentProject management, planning and organizational skillsExcellent verbal and written communication skillsPreferredClinical background","company":"Aquity Solutions","rawCompany":"aquity solutions","isRemote":true,"isActive":false,"createdAt":"2026-06-03T01:19:26.822Z","occupations":[{"code":"29-9021.00","title":"Health Information Technologists and Medical Registrars","slug":"health-information-technologists-and-medical-registrars"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"621399","title":"Offices of All Other Miscellaneous Health Practitioners","slug":"offices-of-all-other-miscellaneous-health-practitioners"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director Implementation Success Leader, Coding Expert Remote","description":"Director Implementation Success Leader, Coding Expert RemoteDirector Implementation Success Leader, Coding ExpertAbout IKS HealthIKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States.IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.Job SummaryKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best.You'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and delivers measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery.This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact.Key Responsibilities1. Coding Subject Matter ExpertAdvanced Professional Certification: Must hold a nationally recognized credential such as the AAPC Certified Professional Coder (CPC) or the AHIMA Certified Coding Specialist (CCS) to demonstrate mastery of ICD-10-CM, CPT, and HCPCS Level II code sets.Extensive Coding Experience: A minimum of 5+ years of professional medical coding experience, preferably within complex clinical environments like academic or teaching facilities, with a proven ability to maintain high productivity and quality standards.Workflow Design & Integration: Demonstrated ability to analyze healthcare documentation workflows and integrate coding solutions (including AI-driven or automated platforms) into existing Electronic Health Record (EHR) systems such as Epic, Cerner, or Meditech.Technical Implementation & Training: Experience managing the \"go-live\" process for new clients, including configuring system interfaces, conducting on-site or virtual training for physicians and staff, and developing comprehensive training manuals or job aids.Analytical & Compliance Oversight: Advanced skills in auditing clinical documentation to ensure regulatory compliance and reimbursement accuracy, with the ability to translate data into actionable insights for client leadership.2. Timely StartProgram manage the onsite aspects of the Implementation/Onboarding Plan.Own overall implementation from SOW signing to go-live and ramp.Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers).Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.)3. Change ManagementLead all core change management, tech and compliance enablement activities to operationalize IKS clinical solutions.Lead, initial'setup' of resource, process and tech at client site.Engage client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates etc.).Review customer's existing process documents/workflows and work with the IKS team to ensure the proposed standard operating process(SOP's) appropriately captures customer nuances and processes and are signed off by client's clinical and operational stakeholders..4. Drive AdoptionEnsure the provider and practice leaders are comfortable with the new service till they are in steady state.Successfully onboard clinical champions (first 3-5 providers or clinics); ensure target physician retention by active solution user fitment management and expectation settingWork with the Operations teams to baseline the performance of the practice's performanceWork with the provider and their support staff to implement agreed processes.Coordinate the training of a provider and practices as required in partnership with the onboarding team.Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions.5. Readiness for SuccessInstitute sustainable processes across IKS & client team for steady state delivery:Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders.Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders.During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer.Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concernsEnsure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concernsEducate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environmentProactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolvedSupport the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction6. Groom development of younger leadersTypically Bon Voyage candidates, for managing new client implementations independently.7. Lead the constant evolution and deployment of Coding best-practices, specifically for:Documentation standards,Configuration of end-productsGuidelines for successful adoptionCollaborate closely with operations to drive adherence to standardized outputs.Key Measurements of SuccessEnsure all implementations are completed on time, within budget and with high qualityEnsure business metrics and value proposition are met and shared with the customerHigh customer satisfaction and successKey Performance IndicatorsDays from SOW signing to start of first ramp30-60-90 days CSAT for all client physicians |90 & 180 day provider retention rateMinimize fully loaded cost of implementingExtent of standardization and change management at client (qualitative)Demonstrated SME contribution (create best practices in configuration, documentation, fitment and utilization etc.)QualificationsRequiredAbility to travel as needed, 50% at least10+ years of experience working in US healthcare5+ years experience in CodingAAPC, AHIMA, other coding certificationsFamiliar with EHR workflow, clinical documentation, CDI, and medical codingCustomer Management skills especially in dealing with Physicians, Clinical Champions, CMO, CMIO and Practice LeadersStructured, methodical, and detail-orientedSelf-driven and proactive with ability to multitask and prioritize issues in a complex environmentProject management, planning and organizational skillsExcellent verbal and written communication skillsPreferredClinical background","datePosted":"2026-06-03T01:19:26.822Z","dateModified":"2026-06-03T01:19:26.822Z","hiringOrganization":{"@type":"Organization","name":"Aquity Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"931fb2d1933a6a183ed1ff17"},"url":"https://jobsearcher.com/jobs/931fb2d1933a6a183ed1ff17"}}