{"schemaVersion":"jobsearcher.job.v1","id":"92cb3b5bb4ff3358cd93057e","url":"https://jobsearcher.com/jobs/92cb3b5bb4ff3358cd93057e","canonicalUrl":"https://jobsearcher.com/jobs/92cb3b5bb4ff3358cd93057e","title":"Program Director - Security","description":"Program Director - Security\n\nThe Program Director serves as the on-site leader to direct daily operations across all shifts at an assigned facility. Manages shift Captains, Site Supervisors, and security personnel. Maintains compliance standards and serves as a primary liaison between Prosegur and client regional leadership. Ensures that all security, safety, and customer service standards are consistently met or exceeded. The Program Director reports directly to the General Manager and oversees Armed and Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively.\n\nJob Duties & Responsibilities include but are not limited to:\n\nDirects the performance of site personnel across all shifts to ensure operational continuity and quality. Ensures compliance with Prosegur policies, client expectations, and regulatory standards.\nServes as the primary point of contact for the client; conducts regular check-ins and service reviews. Liaison between the client, General Manager, and site teams across all shifts.\nConducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately and escalates issues when necessary.\nOversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency.\nReviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with company policy and customer expectations.\nResponds promptly and effectively to emergencies, incidents, and operational issues; provides oversight and to supervisory personnel.\nProvides coaching, mentorship, and performance feedback to team members to ensure accountability and professionalism.\nPromotes a positive client experience by maintaining open communication and proactively resolving concerns.\nParticipates in hiring and ongoing training of site personnel as needed.\nEnforces company policies and client site procedures consistently and fairly.\nEnsures compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).\nMonitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs).\nLeads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).\nDirects coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity.\nMaintains current post orders/SOPs; recommend updates based on lessons learned and client feedback.\nMonitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready.\nMonitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests.\nSpearheads continuous improvement initiatives and cost-effective scheduling.\n\nRequired Qualifications:\n\nHigh school diploma or GED.\n5-10 years of security experience with 4+ years in a supervisory or role.\nMust possess and maintain an Armed Security Officer license/permit in accordance with state requirements..\nLicensing: Valid Massachusetts License to Carry (LTC)\nValid driver’s license.\nAbility to pass background/drug screening and motor vehicle records check.\nMust successfully complete a role-related fitness-for-duty assessment conducted by a qualified third-party professional\nSupply and maintain a personally owned, approved firearm.\nStrong written/verbal communication; professional customer service demeanor; conflict resolution and de-escalation skills.\nPrior law enforcement, military, or armed security experience is strongly preferred.\nProficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).\nAbility to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed.\n\nEEO Statement\n\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.\n\n#NER123\n\nFor 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.\n\nOur people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.\n\nAt Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.","company":"Prosegur","rawCompany":"prosegur","city":"Springfield","state":"MA","isRemote":false,"isActive":true,"createdAt":"2026-09-25T12:02:50.939Z","occupations":[{"code":"11-3013.01","title":"Security Managers","slug":"security-managers"},{"code":"33-1091.00","title":"First-Line Supervisors of Security Workers","slug":"first-line-supervisors-of-security-workers"},{"code":"33-1099.00","title":"First-Line Supervisors of Protective Service Workers, All Other","slug":"first-line-supervisors-of-protective-service-workers-all-other"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561612","title":"Security Guards and Patrol Services","slug":"security-guards-and-patrol-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Director - Security","description":"Program Director - Security\n\nThe Program Director serves as the on-site leader to direct daily operations across all shifts at an assigned facility. Manages shift Captains, Site Supervisors, and security personnel. Maintains compliance standards and serves as a primary liaison between Prosegur and client regional leadership. Ensures that all security, safety, and customer service standards are consistently met or exceeded. The Program Director reports directly to the General Manager and oversees Armed and Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively.\n\nJob Duties & Responsibilities include but are not limited to:\n\nDirects the performance of site personnel across all shifts to ensure operational continuity and quality. Ensures compliance with Prosegur policies, client expectations, and regulatory standards.\nServes as the primary point of contact for the client; conducts regular check-ins and service reviews. Liaison between the client, General Manager, and site teams across all shifts.\nConducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately and escalates issues when necessary.\nOversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency.\nReviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with company policy and customer expectations.\nResponds promptly and effectively to emergencies, incidents, and operational issues; provides oversight and to supervisory personnel.\nProvides coaching, mentorship, and performance feedback to team members to ensure accountability and professionalism.\nPromotes a positive client experience by maintaining open communication and proactively resolving concerns.\nParticipates in hiring and ongoing training of site personnel as needed.\nEnforces company policies and client site procedures consistently and fairly.\nEnsures compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).\nMonitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs).\nLeads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).\nDirects coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity.\nMaintains current post orders/SOPs; recommend updates based on lessons learned and client feedback.\nMonitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready.\nMonitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests.\nSpearheads continuous improvement initiatives and cost-effective scheduling.\n\nRequired Qualifications:\n\nHigh school diploma or GED.\n5-10 years of security experience with 4+ years in a supervisory or role.\nMust possess and maintain an Armed Security Officer license/permit in accordance with state requirements..\nLicensing: Valid Massachusetts License to Carry (LTC)\nValid driver’s license.\nAbility to pass background/drug screening and motor vehicle records check.\nMust successfully complete a role-related fitness-for-duty assessment conducted by a qualified third-party professional\nSupply and maintain a personally owned, approved firearm.\nStrong written/verbal communication; professional customer service demeanor; conflict resolution and de-escalation skills.\nPrior law enforcement, military, or armed security experience is strongly preferred.\nProficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).\nAbility to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed.\n\nEEO Statement\n\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.\n\n#NER123\n\nFor 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.\n\nOur people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.\n\nAt Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.","datePosted":"2026-09-25T12:02:50.939Z","dateModified":"2026-09-25T12:02:50.939Z","hiringOrganization":{"@type":"Organization","name":"Prosegur","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"92cb3b5bb4ff3358cd93057e"},"url":"https://jobsearcher.com/jobs/92cb3b5bb4ff3358cd93057e"}}