{"schemaVersion":"jobsearcher.job.v1","id":"92b2dae4d5f07a2a629e3510","url":"https://jobsearcher.com/jobs/92b2dae4d5f07a2a629e3510","canonicalUrl":"https://jobsearcher.com/jobs/92b2dae4d5f07a2a629e3510","title":"Representative, Technical Support","description":"The Impact You'll Make\n\nThe Technical Support Representative provides technical support to distributors and customers for the full range of Danfoss Fluid Conveyance products, including hoses, fittings, connectors, and assembly equipment. This role analyzes product specifications and customer applications to identify and recommend effective solutions. Responsibilities include supporting competitor product conversions and maintaining technical support databases and related documentation. The position collaborates closely with Sales, Account Management, Customer Service, Quality, Product Engineering, Manufacturing, Supply Chain, and Product Management teams to deliver responsive, world-class customer support that strengthens Danfoss's competitive advantage. The Technical Support Representative manages customer requests, determines technical solutions, and drives a culture of continuous improvement across products, systems, and customer interactions.\nWhat You’ll Be Doing\n\nAbility to analyze and interpret customer product inquiries quickly, determine and effectively communicate potential solutions.\nResearching information of the requested products and the customer’s application. Danfoss information may be available through literature, engineering documents, or contacts within the company.\nAbility to manage responses to multiple inquiries at one time and present requesters with solutions in a timely manner.\nRespond to customer inquiries via phone, email, and chat.\nTracks and documents inquiries and subsequent solutions into a group database for purposes of tracking key metrics and sharing technical information.\nEstablishes key contacts within the organization as product / technical support resources. Mentors, motivates and coaches team members; acts as an employee advocate.\nStays current on Danfoss products and develops expertise in Fluid Conveyance products and capabilities to aid the overall strength of the group.\nActs as a technical resource within Danfoss Hydraulics for supporting and training purposes.\nBeyond the immediate response to inquiries, provides training and guidance to customers for their technical support needs.\nAdvises user of correct procedures and product usage.\nProvides feedback to other Danfoss functions including Marketing, Sales, Field Services and Communications related to Danfoss products.\nAccumulates and evaluates data pertaining to products at all necessary levels of use and provides solutions to customers and the Danfoss Fluid Conveyance division.\nResponsible for sales and service at all levels of need down to the end user. Serves as customer contact once product is shipped from Hydraulics division regarding service, trouble shooting and repair.\nPromotes customer satisfaction and achieves cycle time reduction through team-based problem-solving. Actively participates in cross-functional company-wide teams to assist in process improvements, business system enhancements and process standardization.\nPrepares comprehensive weekly or monthly summaries.\nWhat We're Looking For\n\nRequired (basic) qualifications\nAssociate and/or Bachelor of Science degree in technical field from accredited university.\nExperience reading engineering drawings and specifications.\nMinimum of two (2) years of technical experience.\nMust be authorized to work in the United States without company sponsorship.\nNo relocation benefit is being offered for this position. Candidates within a 50-mile radius of Maumee, OH or Van Wert, OH.\nPreferred qualifications\nBachelor's degree from an accredited institution.\nTechnical experience related to hydraulics.\nCFPS/CFPE certification.\nMinimum Two to three (2-3) years of experience.\nBroad range of computer skills associated with Salesforce OneCRM, SAP, Teamcenter, Excel spreadsheets, data analytics, and webinar tools.\nWhat You'll Get from Us\n\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.\nYou’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.\nReady to Make a Difference?\n\nIf this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","company":"Danfoss","rawCompany":"danfoss","city":"Van Wert","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-08T11:46:25.221Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Representative, Technical Support","description":"The Impact You'll Make\n\nThe Technical Support Representative provides technical support to distributors and customers for the full range of Danfoss Fluid Conveyance products, including hoses, fittings, connectors, and assembly equipment. This role analyzes product specifications and customer applications to identify and recommend effective solutions. Responsibilities include supporting competitor product conversions and maintaining technical support databases and related documentation. The position collaborates closely with Sales, Account Management, Customer Service, Quality, Product Engineering, Manufacturing, Supply Chain, and Product Management teams to deliver responsive, world-class customer support that strengthens Danfoss's competitive advantage. The Technical Support Representative manages customer requests, determines technical solutions, and drives a culture of continuous improvement across products, systems, and customer interactions.\nWhat You’ll Be Doing\n\nAbility to analyze and interpret customer product inquiries quickly, determine and effectively communicate potential solutions.\nResearching information of the requested products and the customer’s application. Danfoss information may be available through literature, engineering documents, or contacts within the company.\nAbility to manage responses to multiple inquiries at one time and present requesters with solutions in a timely manner.\nRespond to customer inquiries via phone, email, and chat.\nTracks and documents inquiries and subsequent solutions into a group database for purposes of tracking key metrics and sharing technical information.\nEstablishes key contacts within the organization as product / technical support resources. Mentors, motivates and coaches team members; acts as an employee advocate.\nStays current on Danfoss products and develops expertise in Fluid Conveyance products and capabilities to aid the overall strength of the group.\nActs as a technical resource within Danfoss Hydraulics for supporting and training purposes.\nBeyond the immediate response to inquiries, provides training and guidance to customers for their technical support needs.\nAdvises user of correct procedures and product usage.\nProvides feedback to other Danfoss functions including Marketing, Sales, Field Services and Communications related to Danfoss products.\nAccumulates and evaluates data pertaining to products at all necessary levels of use and provides solutions to customers and the Danfoss Fluid Conveyance division.\nResponsible for sales and service at all levels of need down to the end user. Serves as customer contact once product is shipped from Hydraulics division regarding service, trouble shooting and repair.\nPromotes customer satisfaction and achieves cycle time reduction through team-based problem-solving. Actively participates in cross-functional company-wide teams to assist in process improvements, business system enhancements and process standardization.\nPrepares comprehensive weekly or monthly summaries.\nWhat We're Looking For\n\nRequired (basic) qualifications\nAssociate and/or Bachelor of Science degree in technical field from accredited university.\nExperience reading engineering drawings and specifications.\nMinimum of two (2) years of technical experience.\nMust be authorized to work in the United States without company sponsorship.\nNo relocation benefit is being offered for this position. Candidates within a 50-mile radius of Maumee, OH or Van Wert, OH.\nPreferred qualifications\nBachelor's degree from an accredited institution.\nTechnical experience related to hydraulics.\nCFPS/CFPE certification.\nMinimum Two to three (2-3) years of experience.\nBroad range of computer skills associated with Salesforce OneCRM, SAP, Teamcenter, Excel spreadsheets, data analytics, and webinar tools.\nWhat You'll Get from Us\n\nWe promote from within and support your learning with mentoring, training, and access to global opportunities.\nYou’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.\nWe strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.\nYou’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.\nReady to Make a Difference?\n\nIf this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.","datePosted":"2026-08-08T11:46:25.221Z","dateModified":"2026-08-08T11:46:25.221Z","hiringOrganization":{"@type":"Organization","name":"Danfoss","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Van Wert","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"92b2dae4d5f07a2a629e3510"},"url":"https://jobsearcher.com/jobs/92b2dae4d5f07a2a629e3510"}}