Customer Service Representative
The Customer Service Representative role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.Responsibilities:Resolve high volume of customer calls and emails in a timely mannerReceive, process, and respond to inquiries regarding pricing, order status and changes, product availability, and product informationProcess all incoming requests for shipment information from both internal and external based customersServe as back-up to Receptionist. Attend to the front desk, take and transfer incoming calls, greet and direct visitors, sort mail, book travel arrangements.Assist Inside Sales with administrative tasks. Help respond to RFIs, help direct leads to the appropriate person, respond to simple RFIs when possible.Assist in filing and archiving within the customer service department.Complete reports using SAP and MS ExcelRequirements:Bachelors Degree in Business Administrative, Communication, or related field of study.Proficiency in basic math (add, subtract, multiply, divide, understand calculations related to percentages, basic algebra)Intermediate Excel Skills. Familiarity with VLOOKUP, pivot tables, formulae, etc.Positive, high-energy, resilient personality.Ability to complete a high-volume amount of work while remaining detail-focused. High sense of urgency.Ability and desire to work on-site, in-office at our Melrose Park, IL location 100%. No Hybrid or telework available.Bilingual English/Spanish is idealWhat we offer!Competitive compensationBecome part of an industry leading dynamic team with a high focus on delivering results and continuous improvement401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participatingPaid Holidays and Paid Time Off with the option to cash out unused PTO every yearPossibility for telework days, depending on position, with flexible make-up time for exempt employeesBlue Cross Blue Shield medical insurance plans, along with dental and vision benefits.Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.