Technical Sales and Service Coordinator

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positionsThis role is in the CPSG Operations function. A successful incumbent is expected to (i) Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines, and (ii) Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires 3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience; industry certifications.Coordinator, Technical Service & Sales Overview:Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product linesProvide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefitsMaintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines; proactively identify sales opportunities and acquire business by providing differentiated technical supportObtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questionsLeverage resources within CPSG's ERP as well as CPSG's CRM to deliver an exceptional customer experience from the start to finish of each customer interactionVerify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectationsStay up to date on New Technical Advances; train other CPSG employees to expand overall educationPromote and execute current processes and procedures; recommend opportunities for process improvement and implement new initiativesResolve reported escalations and customer complaints, as well as report product quality problems to the proper channelThis position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as neededSupport the technical service needs of CPSG by responding to customer inquires via the National support hotlineComply with health and safety guidelines and rules; managers should also ensure compliance across their teamsProtect CPSG’s reputation by keeping information confidentialMaintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societiesContribute to the team effort by accomplishing related results and participating on projects as neededCoordinator, Technical Service & Sales Qualifications:High school diploma/GED or some college or equivalent experience; industry certifications3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry)Excellent communication, organization and problem-solving skills Ability to travel up to 10% domesticallyPreferred Qualifications: Bachelor's degree or vocational certifications; Prior Electrical or Mechanical experience; construction specification and take-off; Proficient in SpanishWe offer a full complement of employee benefits including: health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO. To learn more about our culture, watch this three-minute video to learn more: https://youtu.be/PSHci9refuoControlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.comNOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.