Customer Service Associate II

Job DescriptionADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship.ADI Global Distribution is hiring a Central Sales Group Customer Care team member will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers' needs, have an eye for details, and excellent follow up.JOB DUTIES:Provide every customer with world-class customer serviceRespond to customer inquiries via incoming phone callsAssist customers with account inquiries, placement of orders, returns, quotes, etc.Exhibit understanding of Resideo products, systems, and proceduresListen attentively to customer needs and concernsAbility to accurately input customer data and leave detailed notesAbility to utilize resources and multi-task through them as neededMust be able to pick up new technologies quickly and have a keen eye for detailMeet expectations in monthly KPIs identified by organizationMust be able to meet required schedule adherence guidelines as identified by organizationYOU MUST HAVE:Strong verbal and written communication skills1+ Year Customer ServiceMust be able to work full-time hours between 8a-8pm ETWE VALUE:Experience using Microsoft Office ProductsEpicor Prophet 21 ExperienceSalesforce ExperienceBilingual abilities is a plusWHAT'S IN IT FOR YOU:Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 12 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 312 paid holidays each yearFour weeks parental leave without using vacation timeTeam member discounts on company products and other retail/service providersMonday to Friday working hours - no weekendsOpportunity to progress within a global business#LI-DJ1About UsResideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.